Tyler Chevrolet - Niles Michigan Dealer Vehicle Abuse
#61
Melting Slicks
the op will have to move on. But publicizing this does 2 things. — it sends a message to this dealers and other dealers not to do this kind of shannanigans with a high end vette or even a low end chevy sonic.
Only the the general manager or owner/boss of the dealership can set the tone with the employees that if a customer or another employee observes this behavior they get immediately **** canned.
In this particular case the tech was working on something that was not a performance or driveability issue. There was no reason to take the car for a test drive.
When I had my c7z in for service I didn’t think it was performing up to snuff. I told the tech to take it out and give it hell as I thought it ran like a dog. He checked the car over and said no reason for that —- the intercooler was low and the pump was cavitating. In my case I would have been ok with it. But this guy I have known for years and he has worked on my c4zr1, my c6z and now miss piggy.
Last edited by ronsc1985; 11-11-2018 at 01:19 PM.
#62
Safety Car
This kind of thing has happened for many years with all kinds of performance cars. Dealers are and have been well aware of it. Some control it and some don't. Find one that does and move on. Getting all aggravated about something that in the end did no harm is foolish and non productive as is expecting the dealer to give some kind of compensation.for a no loss event..
#63
Le Mans Master
Member Since: Oct 2005
Location: Metro Detroit Michigan
Posts: 7,078
Received 1,817 Likes
on
1,085 Posts
This kind of thing has happened for many years with all kinds of performance cars. Dealers are and have been well aware of it. Some control it and some don't. Find one that does and move on. Getting all aggravated about something that in the end did no harm is foolish and non productive as is expecting the dealer to give some kind of compensation.for a no loss event..
I have my service done at such a high-volume Corvette dealer, that Z06's and ZR1's are a dime-a-dozen, nothing a tech would get excited about. It's about 40 miles further away than my closest Chevy dealership, but worth it.
#64
Safety Car
No big deal? This time maybe --- but, as we all should know, that can change in the blink of an eye. Example below:
https://www.corvetteforum.com/forums...es-to-pay.html
Last edited by Range_Rat; 11-11-2018 at 03:20 PM.
The following users liked this post:
Harbgrogan (11-13-2018)
#65
Melting Slicks
For the 101st time exactly what good does whining on an internet board accomplish. If you want to feel better I'd suggest a single malt and some energetic sex. Those two will do as much to change the occurrence of these type of events as all these threads i.e. exactly nothing.
Last edited by ronsc1985; 11-11-2018 at 03:51 PM.
#66
Le Mans Master
Member Since: Oct 2005
Location: Metro Detroit Michigan
Posts: 7,078
Received 1,817 Likes
on
1,085 Posts
The following users liked this post:
Harbgrogan (11-13-2018)
#67
CF Senior Member
I've left my thoughts on google reviews and yelp.
(and links to the jalopnik article)
(and links to the jalopnik article)
Last edited by Connman; 11-11-2018 at 04:36 PM.
The following users liked this post:
Harbgrogan (11-13-2018)
#68
Safety Car
For the 101st time exactly what good does whining on an internet board accomplish. If you want to feel better I'd suggest a single malt and some energetic sex. Those two will do as much to change the occurrence of these type of events as all these threads i.e. exactly nothing.
The following 2 users liked this post by BMadden:
Harbgrogan (11-13-2018),
tertiumquid (11-11-2018)
#69
Burning Brakes
Seems foolish and risky for any dealership to take the car out for a "test drive" when the work was for airbag/seatbelt software change. With the mindset of that dealership, maybe they should have run the car into a tree just to make sure the seatbelt and airbags were in working order after they did the software change.
The following users liked this post:
Harbgrogan (11-13-2018)
#70
Racer
The fact that the service adviser doesn't enforce proper behavior from his employees and doesn't hold them accountable when something like this happens, and furthermore does nothing for the customer shows that the service manager is an absolute piece of **** and doesn't deserve his job.
The following 5 users liked this post by Tennispro1986:
BlueDevlZ06 (11-11-2018),
BMadden (11-11-2018),
cyi1 (11-11-2018),
Harbgrogan (11-13-2018),
spinkick (01-22-2019)
#71
Safety Car
I think the people that don't appreciate their cars are the ones saying no big deal. If they cared for their car and worked hard for it, they would certainly care. I suppose if I had endless money and my Z06 was just a penny out of my wallet then maybe I wouldn't care as much...but like I said in my previous post I'm a young guy and work my *** off to be able to afford my Z. So this would not go over well with me.
The fact that the service adviser doesn't enforce proper behavior from his employees and doesn't hold them accountable when something like this happens, and furthermore does nothing for the customer shows that the service manager is an absolute piece of **** and doesn't deserve his job.
The fact that the service adviser doesn't enforce proper behavior from his employees and doesn't hold them accountable when something like this happens, and furthermore does nothing for the customer shows that the service manager is an absolute piece of **** and doesn't deserve his job.
The following users liked this post:
Harbgrogan (11-13-2018)
The following 2 users liked this post by Ruderegime:
bvettevo (11-16-2018),
Harbgrogan (11-13-2018)
#73
Melting Slicks
I'm sure it's been said already but are these dealers and techs so stupid that they don't realize when these cars (with PDR) are in valet mode, they are recording? I don't get it. Why do anything that could be taken as inappropriate on a customer's vehicle knowing it is being documented. I take extremely good care of my vehicles so I sympathize with the OP.
#74
Instructor
I'm young and work my *** off to afford my Z. If this happened to me I would be raising hell. To me this is the same as robbery. He took your car WITHOUT your permission. Regardless of how it was driven, he did not have permission from the owner to drive his car. The dealership should fire that tech and he should have charges pressed against him. Anyone that says "just let it go, its no big deal" does not value their property.
#75
Drifting
Robbery is the forcible theft of property, this incident is not a robbery. At best, it's borderline Unauthorized use of a Motor Vehicle. I would be fuming if it were my Z but I don't see anything criminal with what the tech did. Other than maybe speeding and reckless driving, both of which, unfortunatly would need to be witnessed by a police officer if it were in NY, there isnt anything to charge him with. It has spread all over social media and the Internet already. That may be the best way to get justice. Hope the dealership apologizes and makes it right with the OP. Totally unacceptable buisness practice and the tech should be canned.
#76
Safety Car
True. But most guys don't realize that when they drop the car and sign on those 4 lines, one of them states you give permission to drive the car. I specifically highlight and do not sign that line. I also verbally tell them. I have 2 dealers here who will not work on my car if I do not sign that line!! I have dealt with dealers and my corvettes for over 25 years. I have had almost every issue. This exact situation happened to me years ago in my new 2003 Zo6 for a windshield leak. By chance I saw them driving my car like a##holes. I called the police and the dealer quickly explained I gave permission on line 3!!!! Test driving a water leak???!!!! They bought me new rear tires, and my rear differential went bad 2 months later. True the police need to see it and could not in my day. But today the police lock people up from PDR and youtube videos all the time. It is evidence. You just need to be the complainant. 94 mph is reckless endangerment in most states and a felony, the video is evidence of such. Police need to see traffic infractions not crimes. Dropping off a corvette at a dealer is no ordinary service. You need to get Waaaaaay out in front of these things. They happen everyday. My service guy tells the tech, It goes from this parking spot to the bay, back to this parking spot, it doesn't leave the lot. I make them very aware there is a dash cam, and that the dealer has cameras that can be subpoenaed or viewed by law enforcement. I just don't want to play the game, lets keep it simple, no maybes or assumptions. I tell the service guy and the tech, sorry I tip well, please be nice!!! Always throw them a 20 dollar bill and I always have a parking spot when I come! Money well spent.
The following users liked this post:
Harbgrogan (11-13-2018)
#78
Intermediate
Robbery is the forcible theft of property, this incident is not a robbery. At best, it's borderline Unauthorized use of a Motor Vehicle. I would be fuming if it were my Z but I don't see anything criminal with what the tech did. Other than maybe speeding and reckless driving, both of which, unfortunatly would need to be witnessed by a police officer if it were in NY, there isnt anything to charge him with. It has spread all over social media and the Internet already. That may be the best way to get justice. Hope the dealership apologizes and makes it right with the OP. Totally unacceptable buisness practice and the tech should be canned.
But if the police wont allow the OP to press charges, the OP can still file a civil suit -- even if just in small claims court.
As for some others who said this was no big deal, or no harm, no foul, they should publish on this forum a time and place where anyone can go drive their car for 15 minutes at up to 90 mph. So long as no one wrecks their car, what's the big deal?
Also, for reference, here is the California statute for grand larceny (most states use fairly similar language):
Grand theft is theft committed in any of the following cases:
(a) When the money, labor, or real or personal property taken is of a value exceeding nine hundred fifty dollars ($950), except as provided in subdivision (b).
Last edited by elburrito99; 11-12-2018 at 01:08 AM.
The following users liked this post:
Harbgrogan (11-13-2018)
#79
Race Director
Member Since: Mar 2003
Location: Northern Illinois
Posts: 10,789
Received 888 Likes
on
553 Posts
Oldtimer
Also, for reference, here is the California statute for grand larceny (most states use fairly similar language):
Grand theft is theft committed in any of the following cases:
(a) When the money, labor, or real or personal property taken is of a value exceeding nine hundred fifty dollars ($950), except as provided in subdivision (b).
Grand theft is theft committed in any of the following cases:
(a) When the money, labor, or real or personal property taken is of a value exceeding nine hundred fifty dollars ($950), except as provided in subdivision (b).
Last edited by DevilDog II; 11-12-2018 at 09:15 AM.
The following users liked this post:
BlueDevlZ06 (11-12-2018)
#80
you guys are hilarious.
i only signed one line, not sure what it even said.
hmmm. now i'm actually wondering if i signed anything before hand. i dont think i did. he said we would do signature on completion. i was surprised because I just handed the key over.
i only signed one line, not sure what it even said.
hmmm. now i'm actually wondering if i signed anything before hand. i dont think i did. he said we would do signature on completion. i was surprised because I just handed the key over.
Last edited by Jvm728; 11-12-2018 at 09:34 AM.