Recently went to reveal at a dealership , wanted to see just how well I fit in the C8. I am 6'5" and about 250 . One car was at the reveal , the seat adjuster on the driver side was not working , ask the corvette rep and he said YOU GUYS BROKE IT but would be fixed in while and went back to his cell phone . I think the seat adjuster had been broken for while . Ask if they could put the top on so that I could check head clearance on entry. He said NO and went back to his cell phone . At this point I may just pull my deposit . Never had such bad customer service at a car dealership. My suggestion before you go out and try to sell a product think about what your doing , ie ,will people be adjusting the seat ....how about having a spare ...with you or tell them about FedEX and give the reps a 101 course in customer service

 

Customer service has become an oxymoron, can't have any expectations anymore.

 

Had a completely different experience at the tour stop I went to in California over the summer. The reps were extremely accommodating. They put the roof on and off for several people so they could see how well they fit. They helped me personally measure the car multiple times with a tape measure. They patiently answered all questions.

I do agree with you that the seat should be fixed, there is no sense in displaying a broken car to the excited public.

However basing your customer service experience on your interaction with one rep doesn't make a whole lot of sense. And remember these reps don't work for that dealership, the are contracted by GM.

That said there will be more than enough grateful people ready to assume your allocation, so GM isn't losing much sleep or replacing seats anytime soon.

 

It has been reported that the driver's seat adjustments had been disabled on at least one of the cars because people were taking too long adjusting the seat. Just too many people at some of these events.

 

Certainly understand your point of view. Imagine for a minute being the GM rep. Having people pushing and pulling on everything on the car, breaking the seat and in the typical American fashion (and I am an American) showing little respect for the property or consideration of others. I'm going to our reveal this coming Monday and fully expect to encounter the "ugly American" while I'm there. My only expectation is to sit in the driver seat for a couple of minutes, check the rear view visibility, survey the dash layout and get a feel for the interior materials. My wife and I will evaluate our entry and exit ease and then turn the car over to the next person. A reasonable reveal expectation IMO.

 

They were completely upfront about that yesterday in Longview.

 

Curious to know what reveal you were at. If it was Longview yesterday they told when they took the cover the seat was unplugged to prevent everyone from getting in to adjust the seat allow more time for folks to have a chance to sit in it. Broken maybe, remember these are test mules now doing display duties, there not perfect. My observation if your 6 foot 5 five and 250 your not going to be comfortable even if you do fit. They are trying accommodate everyone and don’t see having time to put roof panel on and off for individuals. No one cares if you pull your order, you might consider a truck.

 

Just postscript to my original comments on the reveal experience. That out of town dealership did a fine job setting up and running the reveal. My comments were directed at the staff that travel with the cars

 

It was Longview, my beef was with the guys that travel with the cars , the dealership did fine job putting it on . Had a C7, fit was was ok in it

 

These people are not trying to sell you a car. They aren't there to stroke your ego. They are custodians of the cars they do have, and what they see is thousands of people who want to "sit in the cars" with no thought or care to the damage they are causing. Have you looked at some of the pics that have come through in these reveals? I'm surprised that some of these people were not barred from sitting in the cars. In one case I saw a woman who was so huge she couldn't climb back out and had to be helped/pulled from the car. After carting these cars to reveal after reveal over the last couple of months it would be painfully obvious to these people who could and could not fit in the car. Would that people would be self-aware enough to know they could not shoe horn themselves in, but, of course, people want to "try" and also want to be "accommodated," then climb back out and complain they don't fit, something that after a life time of similar experiences they ought to know already. Then the next person after the last monster who crammed himself in sees that the bolsters are worn out, the leather doesn't fit right and is all stretched out, and they complain of the fit and finish of the car. It's a lose/lose proposition for these guys. No wonder these cars will eventually get crushed.

 

Went to the C8 reveal at *** Chevrolet in Bradenton Fl today. Started at 11 am and was pretty crowded, but not too terrible. After the first rush of people wanting to see it, it calmed down quite a bit. Within an hour, the dealership was pretty quiet and you had your time with the car. I really like it...very comfortable seats and good visibility. Side to side on the passenger side as was a bit tight on the knees, but nothing to worry about. Happy with my decision to purchase one.

 

I do see your point , in my case had a C-7 for 5 1/2 years just wanted to check the fit . I was ok in my C-7. Wanted to check it out before I put up 75K, don't think that was unreasonable request.

 

Your request was perfectly reasonable and to be showing a car that is broken is poor form. If the seat was unplugged to “speed” folks through the process is not the way to run the railroad. If Harlan Charles would have been there, he would have insured that contractor/truck driver was helping someone else by days end. I only hope his phone call was to get the problem rectified or reconnected. How many guests could there possibly be in Longview. Dallas on the other hand with 3-5k wanting to sit in it is another story. Good luck with your decision.

 

Thanks Dollarbill, Got a plan B to get into a C-8 with top on and seat full back and down . Met be able to do my testing on a early order that comes in to the dealership. They said they will work with me on it. Plan C is to trade places with someone with a higher order number than I have to give me more time to check things out .

 

Thats a bummer. The guys at the local reveal at Voss in Dayton were extremely accommodating and the product specialist from GM was great.

 

We went to a C8 reveal down here in Fort Myers yesterday. All I can say that even though the color was the last one I'd buy the car is beautiful. But almost everyone who sat in the car screwed around with the seats. Okay, they shouldn't break but people were all over the car and if it were theirs, how would they like people treating their car like that? But in retrospect, my C7 is still a beautiful car so as time goes on, and GM raises the price another 5K it'll be out of reach for me. They told us probably you won't see them being delivered until late next summer 2020 because they've almost filled the first round of production plus the delay caused by the strike.

 

I was there also (4-6PM time frame). I agree, we got to see the typical "ugly American". Car looked good and I heard that first deliveries will be around Feb time frame for those with allocations spots. Thinking back to the 2014 release of the C7, I'm not sure if the same backlog and deliveries applied (meaning the 2014 cars were delivered in Cy 2014). I do know the price increase between the 2014 and my 2015 was minimal (more like hundred$ vs. thousand$). I ordered my 2015 in September picked it up in mid Oct 2014 and was able to get a GM Mil discount to boot, which more than offset the minimal price increase.. Using that as a guideline, people jumping on the 2020 and getting the car in CY 2020; If GM starts producing the 2021 in late 2020, there is only a 7-8 month advantage in ordering a 2020 C8 now or waiting for the 2021.

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Wish I had finally got to meet you. But I remember going to the Corvette Weekend at Ocean City MD in 2013 and there were already 3 or 4 C7's there all dark grey, black and one crystal red. At the time my wife and I liked the car but weren't overly impressed yet as I was hoping to see a Laguna Blue one. However, on our drive back to SW Florida we were almost home on I 75 near Sarasota and I passed a white C7. My wife said then, "Wow ! If I ever allow you to buy one it must be white!" Well I eventually ordered one the end of January but later found out the dealer didn't have any more coupe allocations but they had already bought my C6. So, I cancelled the order and looked for a car like I ordered because we were supposed to meet friends in St. Augustine March 23. I found an out of state dealership with a similar car but it was sold but the sales mgr. said he had ordered 2 the same but with Nav. 2 days earlier. Time was getting tight! This was Feb. 27th and he said the car would be at his place between Mar. 10-17. So I cave him a non-refundable 1K deposit. Meanwhile, he threw in the Nav and gave me a Forum discount . Unheard of at the time. The car was there on the 10th and they shipped it to my neighborhood by March 17th, St. Patrick's Day! But I think in today's world along with the GM strike the timing is running differently. So many cars have already been ordered so there's a very large backlog with production not starting until mid December and there will be all sorts on constraints on what's already in the pipeline and then the next wave will be starting. I'm not as optimistic as you are but I really think summer 2020 is when Bowling Green will poop out the first wave. So overall I agree with your overall comment but there may be a delay in starting production of the 2021's until the first wave is completed. Some day 1SG we'll meet someplace!

 

Post script on C-8 reveal : Went to second showing in my area , different crew was there but the same car , Sergio put the top on for me and a guy who had fused vertebrae in his neck who wanted to see how well he could get in the C-8. Sergio is 6'5" and really understood the the situation and was very knowledgeable about the car and equipment standard seats have up -down and back adjustments ,G2 seats adds a bolster and lumbar adjustment Both seats are the same size and height .

 

Yeah, me too Mike. Close but yet so far away....

Now that I have had a chance to reflect upon the reveal, I've decided to wait for the 2021 and see how the 2020 C8 shakes out. I fully expect the car to be relatively problem free, so my decision is based mainly on paying full MSRP and the inability to spend some personal time in the car w/o feeling like I'm monopolizing the car.while others have waited to get a chance to sit in the car.. Additionally, by waiting, we should be able to view and spend some "one-on-one" time with a C8 on a showroom floor once the car starts being produced, and take advantage of discounts that are surely to come.

While a number of people don't like the car for various reasons, I personally think the car is tremendous, especially at the price point. Looking at the other ME cars @ 3-5 times the price, I personally think the Corvette matches up pretty nicely against any of them in all areas. I could list all the things people don't like about a Ferrari, Lambo or Mclearn (and others), whether it's the interior layout or design, exterior styling and god knows what else people can find fault with. Comparing and measuring a car's differences in .tenths of seconds, published numbers in magazines, RPM red-line numbers, engine sounds, material composition in areas you don't normally touch and then throw in.strictly subjective judgements on overall design compared to other cars, in the end all become rather tedious.

IMO much of this nonsense is pretty irreverent to the average Corvette (or exotic) buyer. If you like the car's looks, the way it drives and the overall comfort, you buy the car. If you don't, then you buy something different. Most Corvettes and exotic cars are used for pleasure and are rarely abused or pushed to their extremes. Honestly, I never thought I would see the day where I could actually afford (and then feel comfortable about driving) any brand new ME car.