Order progression question
Thread Starter
Melting Slicks
Joined: May 2017
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From: Rochester Hills Michigan
Order progression question
My C8 convertible is at 1100 and my salesman just changed the order from 'Retail/Stock' to 'Sold' (it had been at 'Retail/Stock' because at the time I placed my deposit a couple months ago GM wasn't yet taking 'Sold' orders on the convertible). Is the ball now in GM's court to progress it to 2000 and beyond or is there something else my dealership needs to do? Just wondering if I need to put any pressure on my salesman or not.
Thread Starter
Melting Slicks
Joined: May 2017
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From: Rochester Hills Michigan
They told me they have allocation for 15 C8's, 3 of which were convertibles and I was the only convertible they've taken an order on. So, sounds like the dealership is still in control and I have to push them to do something?
Safety Car
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Thread Starter
Melting Slicks
Joined: May 2017
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From: Rochester Hills Michigan
Thanks for that info. I'm heading over to my dealer right now for a face to face explanation as to what's going on. In as much as my C8 is over a $100K sale for them I would expect a little more cooperation.
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From: DFW Area TX
Be aware that your sales person probably has no idea how the allocation/order process works. That is a back office job that sales people don't normally get involved in. With the exception of the sales staff at our forum dealers that are very experienced in this, sales people are just not involved in this. They're there to sell vehicles off the lot or swap with another local dealer. Every GM vehicle goes through this allocation/order process, but very very few are actually ordered for a customer. They are ordered for dealer stock. The Corvette is the outlier. You probably need to talk to the General Manager or the back office inventory manager.
Pro
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Modified C8 of the Year 2021 Finalist
be aware that your sales person probably has no idea how the allocation/order process works. That is a back office job that sales people don't normally get involved in. With the exception of the sales staff at our forum dealers that are very experienced in this, sales people are just not involved in this. They're there to sell vehicles off the lot or swap with another local dealer. Every gm vehicle goes through this allocation/order process, but very very few are actually ordered for a customer. They are ordered for dealer stock. The corvette is the outlier. You probably need to talk to the general manager or the back office inventory manager.
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Thread Starter
Melting Slicks
Joined: May 2017
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From: Rochester Hills Michigan
Had a long conversation and left still not being 100% convinced as to what was going on. Didn't want to push too hard and make an enemy out of someone I need to be an ally. Thought about going to the General Sales Mgr., but, once again didn't want to **** him off by going over his head. He said the Concierge people are several days behind what's really the current status of things and I should be patient. Once again confirmed that they have an allotment of 15 C8's and I was number 6 of 7 orders. Told me several other dealerships are trying to get him to give them some of his allotments but he is hanging on to them. He said if I'm lucky I should get delivery sometime in June but possibly July. Said he keep me informed.
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Last edited by C8Jake; Jan 24, 2020 at 07:51 AM.
Moderator
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From: DFW Area TX
If they have 15 total, and you are #6, it is highly likely that they have not yet gotten enough allocations to be able to assign you to an allocation. My guess is that they have probably been able to get only 2 or 3 orders accepted by GM (the assigned an allocation to the order and the order has moved to 2000 or beyond) up to this point.
Thread Starter
Melting Slicks
Joined: May 2017
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From: Rochester Hills Michigan
Safety Car
Joined: Dec 1999
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From: Virginia Beach, VA & Port Charlotte, FL
The dealer has 15 allocations for the year. It's not up to the dealership to submit orders to GM at will. GM tells them every month how many units they can place. With only 15 allocations GM might not have given them any to place yet. This has happened to many dealers with small allocations. Again, your dealership will give you the specifics.
Last edited by Undy; Jan 24, 2020 at 05:13 AM.
Thread Starter
Melting Slicks
Joined: May 2017
Posts: 2,553
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From: Rochester Hills Michigan
The dealer has 15 allocations for the year. It's not up to the dealership to submit orders to GM at will. GM tells them every month how many units they can place. With only 15 allocations GM might not have given them any to place yet. This has happened to many dealers with small allocations. Again, your dealership will give you the specifics.
Last edited by Broken Halo; Jan 24, 2020 at 07:57 AM.
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From: DFW Area TX
I would say that your salesman is deliberately misleading you so that you don't go elsewhere. Based on the number of orders that the big dealers have been able to get accepted compared to their total allocations, your dealer is probably doing good to get 1 order per cycle. Like I said, maybe that have gotten 2 or 3 accepted so far. Best case, another 2 months before they get their 6th and probably 3 months. March or April.
Thread Starter
Melting Slicks
Joined: May 2017
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From: Rochester Hills Michigan
It was driving me nuts so I caved and called the General Sales Mgr. He explained to me how the system works and it was just like you guys said, (a PULL system from GM not a PUSH system by the dealership). He said at this point they have not gotten any PULLS and hopefully with February's. He said he checks the 'system' each month because sometimes another dealership that may be getting a 'PULL' cannot fulfill it do to possible constraints on orders they may have in hand, (and customers might not be willing to change their order to get it), so other dealerships can request these spots. Being a smaller dealership with a minimal allotment, it may be a couple months before my order is accepted. At least now I can relax, not worried that my order is sitting in a 'dead letter box' being ignored by the dealership. I appreciate all the feedback from you guys helping me understand how this works. They say 'patience is a virtue' but this is really a tough one for sure!