I have complained about the problems I have encountered. I have suggested GM pay more attention and monitor dealership performance. I have been to four different dealerships with the '19 ZR1. I have contacted GM customer satisfaction dept. and was elevated to a special advisor with no satisfaction gained. Now let me offer a technique to insure a dealership does correct service. It is my understanding that allocations are based on previous model or years' number of units sold. Since it is obvious that some service departments are woefully lacking in satisfactory service perhaps GM should start limiting allocations based on service complaints. If they presently follow that protocol, they need to do it more aggressively! I know many if not most dealerships are family owned and pass from one generation to the next. Now if GM starts to clamp down on allocations in the stated above manner perhaps the dealer will shape up or at least sell the dealership to someone else before the worth of the dealership declines drastically with very limited allocations. Get active GM. If many more customers find their technologically advanced supercar cannot be serviced satisfactorily at the dealer you can kiss the effectiveness of that 'customer loyalty' promotional crap goodbye. Especially as vehicles become more dependent upon special equipment and protocols at the dealer for the simplest maintenance.

 

I want to be clear on this mirror deal:
1. OP folds the mirrors in before driving into the the garage (I assume driving straight in, not backing in)
2. OP backs the car out of the garage with the mirrors folded in. (I assume when he clears the garage door, he unfolds the mirrors)
3. Mirrors unfolded, is the OP still in Reverse and backing up the car (mirrors are tilted down)?
4. Do the mirrors go back to normal position when the car is put in Drive?

As far as the now famous door screw, Tadge has discussed it so we know it's a known problem. Does anyone know if a TSB has been issued yet on this? For the dealer to roundly state it's not a warranty issue, well, given how close the OP's is (1/32nd) and how SMC panels expand and contract with heat and cold, it WILL be a warranty issue should the door paint get chipped.

 

Wow, a terribly insightful and technical cure for the manufacturer/dealer relationship that these people have not even been smart enough prior to this to even contemplate! Perhaps you can use some of that insight to find the reason that out of four dealerships, you still can't find one suitable. Perhaps some of that insight could be turned inwards in examination of your expectations?

 

After the first track event I went to a dealer for the recommended A8 flush. They used incorrect procedure, 3 year old fluid and did not triple flush. Yeah, I guess I expect too much. Having paid for two other flushes twice since out of my pocket and I still have the shudder in a $141K car. Yeah, I guess I expect too much. I suppose folks can deny, ignore or deflect easier than resolve.

 

^^^^
Save your breath....beyond the dealer clubbing a baby seal on YouTube, Jallen4 is ALWAYS on the dealer's side and we're all a bunch of *****. Never mind that your car is showing a VERY WELL KNOWN issue with the A8 transmission.

 

This is key. Dealers submit their paperwork to GM and GM then will either pay or deny the warranty. If the dealer did the work and GM denies it, the dealer is on the hook for the $ and will bill the customer. Most decent places will call into GM before doing any work they think could be not covered and get approval from GM before they work on it. If the dealer isn't sure they should be calling GM to get approval.

 

I find it comical when one loses an argument that they need to then throw personal jabs at the those who have proven them wrong. You claimed (I’m paraphrasing) that they live this 24/7 and know more than we do regarding this type of situation & how arrogant we are to question them, but then back tracked to there are incompetent people in every position. Nobody in this thread claimed all dealership Service Managers were incompetent, just this one with regard to this situation.

1. Nobody here, nor at this particular dealership knows if the side mirrors are designed to operate in the manner the OP describes. The OP examined a similar feature in another vehicle that performs differently, and in a manner that most of us would assume.

2. The Service Manager is not supposed to know everything about every vehicle but is the liaison between the manufacturer and the customer with regard to the proper operation or repair of the vehicle in question. At the very least, as I stated, it is the Service Manager’s job to find out the correct information for the customer with regards to the vehicle’s operation and/or repair. Not to simply dismiss the customer with “maybe it’s designed that way”.

3. I don’t claim nor purport that I am an expert in my field, my degrees and work in my field designate me as such. And when one reaches this level, regardless of field, they also have the knowledge and skills to be able to evaluate situations, variables, strength of evidence & make sound determinations on the correct conclusions.

So back to my original conclusion - the OP should find another dealership with a competent service department and willingness to help. Thanks for playing

 

You've obviously never worked at a dealer before.

 

Very good! Allocations should be based on service complaints .

 

Yes, give the territory to a dealership that knows how to maintain a competent service department. Have you never heard some of the stupid excuses given to customers about their vehicle problems? The dealers obviously have no fear of consequences for **** poor service. Too many unresolved complaints about issues is not a good way to promote future sales. GM has certainly failed in quite a few cases lately. They have issued 6 versions of the A8 TSB and yet too many dealers are failing on implementing. Someone is in charge of overseeing that the TSB's are implemented at the dealership level. My issue has been ongoing for a year and no one has offered a fix yet. The senior advisor was not even aware of the last version of the TSB ( released 3/30/20 ). She simply said take it to a dealer and let them look at it. Right...have done that 4 times now at four different dealerships. Have trailered the car 100 miles south and 200 miles north. At what point does GM step in and oversee the work on the customer's issue?

 

You are correct. Never let facts confuse the narrative!

 

Thanks for telling me I "lost" an argument...guess that's why they call you an expert!

By the way, I occasionally testify in court as an Automotive Dealership Expert. Is that the kind of expert you are talking about?

 

Before you get too wound up and break your arm patting yourself on the back for your allocation idea, you ought to know some facts. That recommended process would be in violation of the Sales and Service Agreement for every GM dealership. It would also violate multiple laws in multiple states regarding the manufacturer/dealership relationship.

For more than two decades manufacturers have been paying dealerships incentives based on CSI (Customer Satisfaction Index). These incentives in many cases weigh heavily on the profitability of individual dealerships and are a vital part of their plan. They do care about the customer's satisfaction and factually for the past decade the CSI results for dealership experience have been consistently rising. They improved 17 points from 2017 to 2019 alone.

While there are certainly problems that occur in dealership visits, like every other business, trying to declare all of them incompetent and non-caring is simply a very unenlightened conclusion.

 

^^^^^^
Oh my lord...NO ONE said all dealers are incompetent...NO ONE
As a guy that wants "FACTS", you sure play fast and loose with them. You are part of the "narrative", just the other side. Sadly, you don't realize it. SouthernSon's issue with his 2019 ZR1 transmission is NOT a new issue. There are literally HUNDREDS of threads about the A8, along with the 3 or 4 (or who knows) copies of the various TSB's issued to deal with the problem. If the information is HERE, how does a Chevrolet dealer NOT know what to do?????

I'll give you a story from 14 years ago to showcase the issue:
My 2005 C6 MANUAL suffered from 3 bouts in 18 months of what became known as "DBS", aka Dead Battery Syndrome. 2005 MANUAL Corvettes required that the car be shut down in REVERSE. If you didn't, the car stayed active and ran the battery down. Now, cars started waking themselves up, even when shut down properly (in reverse) and running the battery's down. GM did it's usual "They're not shutting the car down properly", typical...it's OUR customers fault. Well, a year into it, and GM having to buy back cars under Lemon Laws, they took one of these Lemon Law cars to Detroit, hooked it up to a bunch of electrical stuff, and low and behold, there WAS a problem with the cars...not the customer. They figured out the fix and sent out a TSB. So, when my car killed it's battery for the 3rd time, I had it flat bedded to the dealer. I also printed of THE ACTUAL GM TSB (which I got onCorvette Forum!) and gave it to the service writer. I go pick up the car late in the day, get the paperwork, and it said, "Found no issue, re-charged battery". I walk across the service aisle to the service writer and say: "You didn't fix my car!!!! I gave you the TSB, all you had to do was follow it." He says: "That piece of paper you gave me...that's just some junk off the internet". I say: "OK, well there's a number on that "junk" I gave you, let's take 5 seconds and type it in to your computer and see what happens". Well what do you know...the TSB on dead batteries on 2005 MANUAL C6's came up with the needed BCM re-flash instruction.

In the end, all ANYONE wants is for the dealer to FIX the car. I don't need them to send me a birthday card, flowers on my anniversary, just DO THEIR JOB. My little story above typifies what makes people angry...which is...WASTING OUR TIME. Because that service writer didn't take 5 seconds to see if what I very nicely provided him was real, I had to bring the car back AGAIN to fix what should have been done the first time. And the guy had the ***** to ask me to give him a good score on the survey. I just laughed at him.

 

Mary and Tadge do not care. GM does not care. In the middle of the Pandemic GM is concerned about their bottom line. They could care less about any minor/major issue with your brand new or used Corvette. Hang in there and let us all be safe and get beyond this. Once things are safer GM should be able to address any concerns under warranty. Everyone be safe.

 

^ I don't care who you are, this is funny! Congratulations.


Dear Sir or Madam,
In regards to my newly purchased 2020 Chevrolet Corvette Stingray.....

 

Wow, who woke you up?

 

I would imagine your daily schedule is pretty much booked up.

So GM should change its dealership agreements?

And as far as those laws go, I was in a family retail business of 50+ yearsvthat carried various lines from different manufacturers. Don't try to tell me manufacturers can't play favorites to certain businesses/dealers in a protected area.

And, no, I did not say all dealerships are incompetent. I said that GM should police the performance better and give the dealerships to those with better customer satisfaction. Actually, since GM has reissued that TSB on the A8 six times already shows that the problem is not just with the incompetence of some of the local dealers but shared in part with GM itself. When I talked on the phone with the 'elevated senior advisor' she had no clue, or would not inform me, of the latest TSB. And, as I have stated before, her last statement was she wished she was more help. A lot of help there.

 

Hi, everyone! Customer satisfaction is extremely important us. Our team would be more than happy to take a closer look into the concerns with your corvette. To do so, please send an email to socialmedia@gm.com ATTN: Forum Username/Corvette with your contact information, VIN, brief explanation of your concern/inquiry and preferred dealership. We look forward to hearing from you. To learn more about GM's privacy policy, please visit http://bit.ly/2h3ZUnC.

Aleigha W.

 

See I told you.