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Old Dec 6, 2021 | 09:46 AM
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Default Chevy chat?
Is Chevy chat working for others?

Im getting stuck with the virtual assistant where it stops responding after one or two messages. So I can never progress the conversation to get to an agent.

Different computers and different browsers with same result.

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Old Dec 6, 2021 | 10:09 AM
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Same here. Started Friday for me.
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Old Dec 6, 2021 | 10:12 AM
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Same. Couldn't get it to do anything all weekend.
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Old Dec 6, 2021 | 10:52 AM
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Down since Friday.
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Old Dec 6, 2021 | 10:57 AM
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No loss. Their information is frequently out of date anyway.
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Old Dec 6, 2021 | 11:11 AM
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Thanks everyone. At least it’s not a personal problem.
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Old Dec 6, 2021 | 11:17 AM
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Anybody get a GM status update email today?
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Old Dec 6, 2021 | 11:38 AM
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Originally Posted by pageda
Anybody get a GM status update email today?
Negative.

That would be nice. Was hoping chat would have any status updates as MM hasn’t updated their list in nearly a week.
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Old Dec 6, 2021 | 11:45 AM
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This makes sense. Today is the debut of the new Concierge push service whereby you sign up and it sends you updates by email automatically. Much bally-hooed, but in truth, as Zymurgy says, the incoming system is unlikely to be any less stale than the outgoing system.
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Old Dec 6, 2021 | 12:19 PM
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And based on other posts, I wonder where those of us above 3000 will fit in with the automagic emails. I expect they will pull info from the same source as the chat did, and could be why chat is down.
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Old Dec 6, 2021 | 01:03 PM
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Originally Posted by Dark Syde
And based on other posts, I wonder where those of us above 3000 will fit in with the automagic emails. I expect they will pull info from the same source as the chat did, and could be why chat is down.
Yeah could be.

But they're failing good customer service 101 right now with no clarity or acknowledgement of a problem, what's being done to address it, and when that will happen.
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Old Dec 6, 2021 | 02:07 PM
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Originally Posted by Bird67
This makes sense. Today is the debut of the new Concierge push service whereby you sign up and it sends you updates by email automatically. Much bally-hooed, but in truth, as Zymurgy says, the incoming system is unlikely to be any less stale than the outgoing system.
The new vintage tastes just like the old vintage...
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Old Dec 6, 2021 | 02:35 PM
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It worked for me today. Just finishing chatting.
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Old Dec 6, 2021 | 02:53 PM
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Yep, MPSmith1 is right. It is back up and running. Just found out I am EC 4000. I think this wait is more painful that the 7 months waiting for an allocation.
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Old Dec 6, 2021 | 02:55 PM
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Do you have a link for Chevy Chat? I used it previously but can't find it now.
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Old Dec 6, 2021 | 03:03 PM
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Originally Posted by jimjimsC7
Do you have a link for Chevy Chat? I used it previously but can't find it now.
chevrolet.com and wait a few seconds until the chat box pops up.
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Old Dec 6, 2021 | 03:56 PM
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Chevy chat worked for me just now. Took a little longer to get connected to a live person. Interesting, they asked for my email and phone number this time. They have never done that before!
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Old Dec 6, 2021 | 04:05 PM
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Originally Posted by Zymurgy
No loss. Their information is frequently out of date anyway.
They emailed me a couple of days after my car arrived at the dealer to tell me it was in transit--ce
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Old Dec 6, 2021 | 11:07 PM
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Originally Posted by crazyeddie
They emailed me a couple of days after my car arrived at the dealer to tell me it was in transit--ce
Lmaooooooo
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