Blown transmission
Popular Reply
May 6, 2022, 06:11 PM
Thread Starter
Instructor
Joined: Nov 2021
Posts: 116
Likes: 72
I’ve never had a car that had a transmission problem, so I can’t speak to what it should have felt like.
They did ask me to come in and take a look at it on the lift. There was a bolt missing and there was a ton of fluid leaking from it.
As far as I know they’re a legit dealership, they own several dealerships in the area (Fred Beans in Doylestown PA). They have some award from GM hanging up in the service department.
I honestly don’t know how they diagnosed the problem, but they contacted GM and asked for their assistance and whatever they spoke about was enough for GM to green light a transmission replacement under warranty.
They gave me an Equanox small suv as a loaner. Obviously a huge difference between that and a corvette but I appreciate the gesture.
Now for the for the GOOD NEWS!
After reaching out to the CEOs office I was contacted by someone who was able to escalate the situation up the ladder and…..GM is shipping them a new transmission as we speak.
That’s outstanding customer service.
They did ask me to come in and take a look at it on the lift. There was a bolt missing and there was a ton of fluid leaking from it.
As far as I know they’re a legit dealership, they own several dealerships in the area (Fred Beans in Doylestown PA). They have some award from GM hanging up in the service department.
I honestly don’t know how they diagnosed the problem, but they contacted GM and asked for their assistance and whatever they spoke about was enough for GM to green light a transmission replacement under warranty.
They gave me an Equanox small suv as a loaner. Obviously a huge difference between that and a corvette but I appreciate the gesture.
Now for the for the GOOD NEWS!
After reaching out to the CEOs office I was contacted by someone who was able to escalate the situation up the ladder and…..GM is shipping them a new transmission as we speak.
That’s outstanding customer service.
Safety Car
Joined: Nov 2021
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From: Northern Illinois
Thread Starter
Instructor
Joined: Nov 2021
Posts: 116
Likes: 72
no, I don’t have a rental but I guess I should ask them for one.
i do have another car but I don’t think it’s a bad idea to have a rental as a back up
Thread Starter
Instructor
Joined: Nov 2021
Posts: 116
Likes: 72
When they called me back they said that the transmission had unrepairable internal damage and will have to be replaced. Said a bolt had broken loose inside the housing and that it’s fucked.
National backlog on them so it’ll sit there until they get a new one which I was told could be 2 months
Team Owner
Joined: Oct 2004
Posts: 25,583
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From social media owner reports, it is impossible to get a handle on how big or small this issue is. I'm pretty sure that a large number of these "blown transmissions" only require something as simple as a cleaning flush.
There was a reported known problem a year or so ago that Tremec wasn't doing a very good job of ensuring the casings were completely clean before assembly, and dislodged debris was causing sensor problems.
However, it is reminding me of the large number of forum reports of problems with the A8 in C7.
There was a reported known problem a year or so ago that Tremec wasn't doing a very good job of ensuring the casings were completely clean before assembly, and dislodged debris was causing sensor problems.
However, it is reminding me of the large number of forum reports of problems with the A8 in C7.
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Melting Slicks
Joined: Feb 2006
Posts: 2,261
Likes: 1,431
From: Brentwood CA
started leaking yesterday and took it in to the dealership this morning.
When they called me back they said that the transmission had unrepairable internal damage and will have to be replaced. Said a bolt had broken loose inside the housing and that it’s fucked.
National backlog on them so it’ll sit there until they get a new one which I was told could be 2 months
When they called me back they said that the transmission had unrepairable internal damage and will have to be replaced. Said a bolt had broken loose inside the housing and that it’s fucked.
National backlog on them so it’ll sit there until they get a new one which I was told could be 2 months
Race Director
Joined: Aug 2016
Posts: 12,866
Likes: 10,274
From: Garden Valley CA
started leaking yesterday and took it in to the dealership this morning.
When they called me back they said that the transmission had unrepairable internal damage and will have to be replaced. Said a bolt had broken loose inside the housing and that it’s fucked.
National backlog on them so it’ll sit there until they get a new one which I was told could be 2 months
When they called me back they said that the transmission had unrepairable internal damage and will have to be replaced. Said a bolt had broken loose inside the housing and that it’s fucked.
National backlog on them so it’ll sit there until they get a new one which I was told could be 2 months
Sorry for your loss.
Instructor
Joined: Mar 2011
Posts: 217
Likes: 238
I get the financial incentive, but it's a bad customer service policy to leave existing customers at the back of the pack in terms of allocating parts for fixing manufacturing defects. They obviously sold you a transmission that was faulty in some way; it seems unforgiveable to push a fix out months because they'd rather allocate those transmissions to new cars. I say this as someone waiting for my new car. If I were in your shoes, it would be my last corvette.
Thread Starter
Instructor
Joined: Nov 2021
Posts: 116
Likes: 72
Should I ask for them to reimburse me for my car payments while it’s in the shop?
I had tons of problems with my TRX and they pretty much told me too bad so I sued them.
I had a minor reoccurring issue with BMW and they gave me money with no argument.
How is GM with those things?
I had tons of problems with my TRX and they pretty much told me too bad so I sued them.
I had a minor reoccurring issue with BMW and they gave me money with no argument.
How is GM with those things?
Safety Car
Joined: Jul 2019
Posts: 4,079
Likes: 2,415
From: Florida
Should I ask for them to reimburse me for my car payments while it’s in the shop?
I had tons of problems with my TRX and they pretty much told me too bad so I sued them.
I had a minor reoccurring issue with BMW and they gave me money with no argument.
How is GM with those things?
I had tons of problems with my TRX and they pretty much told me too bad so I sued them.
I had a minor reoccurring issue with BMW and they gave me money with no argument.
How is GM with those things?
Pro
Joined: Apr 2021
Posts: 649
Likes: 803
From: DFW
Should I ask for them to reimburse me for my car payments while it’s in the shop?
I had tons of problems with my TRX and they pretty much told me too bad so I sued them.
I had a minor reoccurring issue with BMW and they gave me money with no argument.
How is GM with those things?
I had tons of problems with my TRX and they pretty much told me too bad so I sued them.
I had a minor reoccurring issue with BMW and they gave me money with no argument.
How is GM with those things?
That's the only thing that's made me skeptical of coming to GM is how they deal with this sort of thing and treat C8 owners the same as Chevy Spark owners. At least based on all the paperwork. They really need to get the Corvette owner experience with the dealers and GM in general in how it is with other luxury brands (or at least how my experience has been with other luxury brands [guaranteed loaners, etc]).
Racer
Joined: Dec 2021
Posts: 451
Likes: 338
You absolutely should call GM and ask them to escalate to leadership. I’ve heard of them taking good care of people experiencing transmission issues with these brand new vettes.
You just got their brand new corvette, that you probably waited almost a year for (or overpaid), then now you can’t use it for months because of a serious defect. While still making payments. If they’re smart, they’ll take this very seriously.
You just got their brand new corvette, that you probably waited almost a year for (or overpaid), then now you can’t use it for months because of a serious defect. While still making payments. If they’re smart, they’ll take this very seriously.
Intermediate
Joined: Sep 2021
Posts: 45
Likes: 12
Were you able to drive the car to the dealership or did you have it towed? Would the GM roadside assistance be the best way to do this since I assume they would find a tow company that knows how to properly tow the car?
Thread Starter
Instructor
Joined: Nov 2021
Posts: 116
Likes: 72
Honestly it felt normal. I thought it was an oil leak.
I was shocked when they called to explain the transmission was fucked.