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Mine did the same thing for 3-4 attempts. Connectivity was good and battery was on a tender. On the next startup it worked fine and was done in less than 5 minutes.
So no idea what the root cause was.
Was the engine running? If not, try starting the engine, installing the update, and turning the engine off when instructed.
Agree.
I had the same message as OP the first time. After the failed update, I started the car, backed it out of the garage, and hit the update box again WITH ENGINE RUNNING. Install began, and was instructed to shut engine down and set parking brake. At that point it installed successfully in less than 5 minutes.
The message shown in OP seems to hint that the system needs to see certain parameters before installing, and the car seems to be "primed" to update immediately after engine start, placing in park, then shut down with parking brake set when update cycle begins.
I have a 2022 HTC and I have attempted to install a total of three OTA updates. Unfortunately, the first two were unsuccessful. I recently received the same message as many of you, that there is another update and that this one should only take five minutes to install. I decided to give this whole update thing one more chance and I initiated the install. Before I gave the "go ahead", I attached my battery tender, just to make sure I did not "brick" the car. This time the install was successful, and it actually took less than five minutes. Here is the interesting part:
My tender has a "level of charge" meter. Before I did the install, the battery was at 95% charge. After the five-minute install, my battery state of charge had dropped to 71%!!!!
Thankfully, the tender was attached. However, if a five-minute charge takes nearly 25% of the battery, just think what a 20-minute or 60-minute install would do????
The software is already downloaded when you get the install prompt. The install process does several checks to ensure the car is ready for update which may be easier to pass with the engine running. The install process will tell you to turn off the engine (if running) once it has passed the checks.
I have a 2022 HTC and I have attempted to install a total of three OTA updates. Unfortunately, the first two were unsuccessful. I recently received the same message as many of you, that there is another update and that this one should only take five minutes to install. I decided to give this whole update thing one more chance and I initiated the install. Before I gave the "go ahead", I attached my battery tender, just to make sure I did not "brick" the car. This time the install was successful, and it actually took less than five minutes. Here is the interesting part:
My tender has a "level of charge" meter. Before I did the install, the battery was at 95% charge. After the five-minute install, my battery state of charge had dropped to 71%!!!!
Thankfully, the tender was attached. However, if a five-minute charge takes nearly 25% of the battery, just think what a 20-minute or 60-minute install would do????
This is probably why some people get a bricked car when the update fails (perhaps it goes into a loop or something). It also shows that a battery tender won't save you if the update fails. A tender just doesn't put out enough juice to keep the battery from going dead. You could try putting a battery charger on that puts out enough current to keep the battery charged during an update failure but I'd be concerned with the impact of having all that current continuously flowing through the system since self-protection safeguards may not be working correctly.
I agree. I don't think having a maintainer hooked up saves you from a battery run down if the update gets hung up and doesn't abort or complete.
I also don't think a successful update is a big battery draw. I didn't have my CTEK hooked up during 2 update tries, the first of which failed, followed by starting the engine and trying again successfully. I hooked up the CTEK after putting the car back into the garage, and it was fully charged in less than 1 hour.
That's about the same amount of time it takes to reach a full charge when I hook it up immediately after a long drive. I suspect a lot of folks don't realize that the alternator never fully tops off a battery.
It's hard to say. I believe the OTAs are only pushed to certain VIN ranges they feel the need to update for whatever reason, but it's still a mystery because GM hasn't been very informative about who gets them and what they are for. Update descriptions are very cryptic, and you don't really know what they address.
I have a ‘21 that was delivered in July, 2021. I haven’t seen an update since receiving the car. Is this normal or am I missing some OTA updates?
I took delivery of my 21 in August 2021. Newer software warns you when you leave your phone in the wireless charger slot between the seats, something I really wish I had. I've done manual update checks while connected to wi-fi, and it always says I'm up to date.
Mine has been prompting the update, Ive avoided it but now my CarPlay isn't connecting.. I have to plug the phone in. I wonder if that has something to do with the update
Mine has been prompting the update, Ive avoided it but now my CarPlay isn't connecting.. I have to plug the phone in. I wonder if that has something to do with the update
It's hard to say. I believe the OTAs are only pushed to certain VIN ranges they feel the need to update for whatever reason, but it's still a mystery because GM hasn't been very informative about who gets them and what they are for. Update descriptions are very cryptic, and you don't really know what they address.
Maybe it has to do with how much the software suppliers computer can handle at one time. Also, could be why it takes several attempts before being successful. Just a guess.
What I don't understand is the "bricked car" syndrome. It would be fine if updates failed to complete with no effect on the car, and you could try later successfully. That's been my experience.
I'm also thinking that the surest fire way to do an OTA update is:
1) Start engine, leave in Park with Emergency Brake engaged
2) Touch the update box to begin update
3) Wait for message to shut engine down
4) Countdown appears while update is completed.
Something about the engine start cycle may "prep" the car to receive the update successfully because the initial start seems to reboot many systems.
What is this update updating??? Anything good we need to know about? Wonder if it's just for certain date codes / years???
Obviously, I've not receive the notice yet......
My 2021 Z51 received only its second OTA this past Tuesday (11/29/2022). The update was completed in less than five minutes.
Following the update, two things were obvious. The first was the vehicle was initially sluggish in Drive as I pulled out of the garage. The second was a change in start-up graphics, with the gray Corvette on the center screen being replaced with a colorful Corvette logo.
I am interested in what others have observed following their OTA. It would certainly be nice to know (and many of us would appreciate) Chevrolet making available a list of changes and updates with each over-the-air update.
I received my first OTA update yesterday (12/1/2022). I haven’t taken it out of the garage since the update. Once the weather clears I should see what’s happened.