Small (kinda) delivery problem
Thread Starter
Racer
Joined: Jan 2015
Posts: 348
Likes: 56
From: Naples FL
Small (kinda) delivery problem
I bought the 2023 Stingray from Criswell, and they did a courtesy delivery to Estero Bay Chevrolet down here in SW Florida. I picked up the car and it had a small nick in the lower edge of the upper part of the boomerang. Estero Bay says to contact Criswell since it's the carriers fault. Yes, I know that doesn't make any sense. Anyone know, or cares to speculate, on my next course of action? Estero Bay adamantly refuse to accept any responsibility, even though they are required to inspect the car upon delivery.
Race Director
Joined: Apr 2017
Posts: 13,602
Likes: 12,864
From: Virginia
Sounds like someone carelessly opened the door hitting the boomerang against something. One thing about carbon flash (if your boomerang is carbon flash) it that's it's very easy to touch up with a GM carbon flash touch up pen.
Of course any suggestions here are conjecture since you have not included a photo of the damage.
I will say this type thing is just one of several reasons I never do curtesy deliveries. I have Intercity deliver my cars and never have an issue.
Of course any suggestions here are conjecture since you have not included a photo of the damage.
I will say this type thing is just one of several reasons I never do curtesy deliveries. I have Intercity deliver my cars and never have an issue.
Race Director
Joined: Mar 2007
Posts: 11,373
Likes: 8,531
I bought the 2023 Stingray from Criswell, and they did a courtesy delivery to Estero Bay Chevrolet down here in SW Florida. I picked up the car and it had a small nick in the lower edge of the upper part of the boomerang. Estero Bay says to contact Criswell since it's the carriers fault. Yes, I know that doesn't make any sense. Anyone know, or cares to speculate, on my next course of action? Estero Bay adamantly refuse to accept any responsibility, even though they are required to inspect the car upon delivery.
Le Mans Master
Joined: Jan 2002
Posts: 5,079
Likes: 1,006
From: Fort Worth TX
St. Jude Donor '15
Estero Bay Chevrolet has a reputation as a good dealership. I cannot believe that if your car was delivered via Chevrolet transport and had damage that they are not bending over backwards to make it right. Incredibly sad they are letting you down.
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I do not see why the courtesy dealer does not just make it right.
Melting Slicks
Joined: Oct 2016
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Transit damage is not warranty. The shipper inspects the car for damage when they pick it up at the factory. The dealer inspects for damage when it is delivered to them. The first big question is did the receiving dealer find the damage at delivery inspection. If they did, the driver would sign the papers and the damage would be taken care of. If it was not noted at delivery, it has to be appealed back through the system and is more complicated. Often, vehicles are dropped when the service department is closed and marked subject to inspection.
The important part is the paperwork involved and if it was found originally. I would do as the delivering dealer said and contact the selling dealer. That is part of what they are paid to do with the sale and should act as your advocate to get the problem taken care of.
The important part is the paperwork involved and if it was found originally. I would do as the delivering dealer said and contact the selling dealer. That is part of what they are paid to do with the sale and should act as your advocate to get the problem taken care of.
Advanced
Joined: Mar 2023
Posts: 62
Likes: 21
I asked my local dealer if they would do a courtesy delivery for me. Here is what they said. They do not get paid for it. I said I would pay. Then they said they would not do it even for 4000 bucks as they would have to take on the car and be responsible for it. It sets them up to have issues similar to this one. Keep at it and get GM to fix it through a dealership.
Race Director
Joined: Mar 2007
Posts: 11,373
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How does a courtesy dealer delivery work? Does the car get shipped to the selling dealer first, and then get shipped to courtesy dealer? If so, then two different carriers may be involved. How is the second carrier paid? IWhen does the cover get removed? Does the selling dealer remove it, or is it still covered when the courtesy dealer gets it. Is the damage such that it could have been caused by the carrier if it is still covered? At what points was the car inspected. Did the selling dealer inspect it? Did the courtesy dealer inspect it? If the selling dealer inspected it and did not record damage, then it happened after that, either in transit to the courtesy dealer or at the courtesy dealer. If it was never inspected until at the courtesy dealer, then it could have happened anywhere (at the factory, in either leg of the transit, or at either dealer). Some communication with the selling dealer is needed to work this out. It should not be all on the buyer to do this - but as a start OP should call Criswell to get the ball rolling.
Burning Brakes
Joined: Nov 2015
Posts: 1,166
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From: SUMTER, SC
Courtesy deliveries have to be selected when you order the car. The car gets shipped from the factory directly to the receiving "Courtesy delivery" dealership. Not all dealerships participate in Courtesy deliveries and the ones that do, make up their own price to perform that service. Additionally, good/great courtesy deliveries are a hit and miss process, some dealerships care about the process and do it right, others look at it as a money making process and throw the keys to you, when you arrive to pick up the car. With that said, I did a courtesy delivery with MM, because they have a very select number of dealerships that do it right in each state. If you are thinking about doing that, I would highly suggest you either go with MM or do alot of leg work on your part to ensure the dealership you are talking to is going to do it right for you.
Pro
Joined: Apr 2008
Posts: 586
Likes: 119
From: Saint Cloud, FL
Sounds like someone carelessly opened the door hitting the boomerang against something. One thing about carbon flash (if your boomerang is carbon flash) it that's it's very easy to touch up with a GM carbon flash touch up pen.
Of course any suggestions here are conjecture since you have not included a photo of the damage.
I will say this type thing is just one of several reasons I never do curtesy deliveries. I have Intercity deliver my cars and never have an issue.
Of course any suggestions here are conjecture since you have not included a photo of the damage.
I will say this type thing is just one of several reasons I never do curtesy deliveries. I have Intercity deliver my cars and never have an issue.
Pro
Joined: Nov 2021
Posts: 712
Likes: 392
Glad to see your vote for Intercity. This is the route I'm taking from MacMulkin to Atlanta. I feel like, from all I've read, MM will take the utmost care of the car and they highly recommend Intercity as a preferred carrier. Looking forward to seeing it roll off the truck one day.
Thread Starter
Racer
Joined: Jan 2015
Posts: 348
Likes: 56
From: Naples FL
Safety Car
Joined: Jun 2002
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From: Buckeye, AZ
St. Jude Donor '12-'13
Courtesy deliveries have to be selected when you order the car. The car gets shipped from the factory directly to the receiving "Courtesy delivery" dealership. Not all dealerships participate in Courtesy deliveries and the ones that do, make up their own price to perform that service. Additionally, good/great courtesy deliveries are a hit and miss process, some dealerships care about the process and do it right, others look at it as a money making process and throw the keys to you, when you arrive to pick up the car. With that said, I did a courtesy delivery with MM, because they have a very select number of dealerships that do it right in each state. If you are thinking about doing that, I would highly suggest you either go with MM or do alot of leg work on your part to ensure the dealership you are talking to is going to do it right for you.