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Another failed update with dead battery

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Old Jul 23, 2023 | 08:30 PM
  #21  
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Originally Posted by Hockeyfun1
It disabled my front camera and then I damaged the car pulling into the garage with no camera. The brakes felt weird like they did the last time this happened. Just my luck!

I don't think GM will cover that under warranty, even though none of this would have happened if my battery didn't die because of the update.

Lawyer:-)
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Old Jul 23, 2023 | 08:52 PM
  #22  
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Good luck getting GM to cover the damage to the front of your car. I hope they do, but I really wouldn’t hold my breath on it happening.
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Old Jul 23, 2023 | 11:46 PM
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Originally Posted by Vetteman Jack
Good luck getting GM to cover the damage to the front of your car. I hope they do, but I really wouldn’t hold my breath on it happening.
What approach would you recommend I take?
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Old Jul 24, 2023 | 12:37 AM
  #24  
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Common suggestions when you want to install an update is to put the driver's window down and to plug in a smart charger before starting the install. The first gives you somewhat easy access to the battery (via the mechanical pull under the dash near the brake pedal to open the frunk) if it dies and the 2nd reduces the chance that the battery will die. Before doing the update install the car is supposed to check that the battery is at least at 70% of full charge.
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Old Jul 24, 2023 | 12:40 AM
  #25  
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It seems unlikely that GM will take the blame if you ran into something because the front camera was disabled.
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Old Jul 24, 2023 | 07:40 AM
  #26  
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Originally Posted by tadda
My last 2 updates on my '23 took ~5 min....I would think if it's taking an hour then something is clearly wrong, and you should keep an eye on battery levels!

I'm surprised you haven't had any updates yet? My '23 C8 is 7 month old...
How are you notified of the update? I’ve looked on the app and haven’t noticed anything in the car.
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Old Jul 24, 2023 | 10:15 AM
  #27  
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Mine did this last year WITH the battery maintainer plugged in.

It SUCKED. Windows were up, accessed car via KEY, opened frunk via pull cable...then drivers door would not CLOSE because the windows didnt index.

Only fix was CHARGE/REPLACE bettery....just replaced it.

All has been well since.

Crazy to me Chevrolet sent a signal to my car that disabled it in my garage...THANKS CHEVY!
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Old Jul 24, 2023 | 10:20 AM
  #28  
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Originally Posted by Red rag
How are you notified of the update? I’ve looked on the app and haven’t noticed anything in the car.
I was notified of available update through both the MyChevy App and a screen message in the C8....
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Old Jul 24, 2023 | 10:22 AM
  #29  
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Originally Posted by tadda
I was notified of available update through both the MyChevy App and a screen message in the C8....
Thanks, I have nothing. Apps says “your vehicle is up to date.”
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Old Jul 24, 2023 | 10:26 AM
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Originally Posted by Red rag
Thanks, I have nothing. Apps says “your vehicle is up to date.”
I believe there is a setting to allow your C8 to automatically download updates... My first update was to allow / permissions to receive future updates and my 2nd update was to fix bugs in BCM, TCM, and TCP...


Update #1



Update #2:


Last edited by tadda; Jul 24, 2023 at 10:42 AM.
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Old Jul 24, 2023 | 11:04 AM
  #31  
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If it makes anyone here feel better (misery loves company), the Chevrolet Colorado and Silverado are also suffering from dead batteries from updates. Seems GM cannot get a handle on it.
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Old Jul 25, 2023 | 02:00 PM
  #32  
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Never do it away from home. After a nice drive leave frunk open. Windows open and keep an eye on it OUTSIDE. Will not take if my car is in the garage
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Old Jul 25, 2023 | 02:16 PM
  #33  
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Originally Posted by GTS Bruce
Never do it away from home. After a nice drive leave frunk open. Windows open and keep an eye on it OUTSIDE. Will not take if my car is in the garage
Are you saying "be poised for a tow"?
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Old Jul 25, 2023 | 02:44 PM
  #34  
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Originally Posted by Red rag
I haven’t needed an update yet after 6 months of being built. My question is does the updates take about an hour? If something goes wrong does it keep trying to update and this is what drains the battery? I don’t understand the dead batteries part of the update equation.
Yep, my MO is don't worry about the GM maintainece changer it does not put out enough current BUT go back after and hour and be sure it took (See RKCRLR's posts.) If not don't try again until you drive the car for ~30+ minutes to get the battery fully changed (well to 80% as that is all the computer will let it charge as there is an energy saving mode (like many cars have today.)

No one, including apparently GM, know why the dead battery! It obviously is not going back to it's very low parasitic current draw of like 15 milliamps.
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Old Jul 25, 2023 | 02:52 PM
  #35  
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It seems like most all of these "bricked" car accounts after updates happened when people hit the update button and don't check within a reasonable amount of time after. I've had 4 updates down-loaded, and 2 of them failed on the first try. The car will display that failure message, and should still start.

On my two first-time OTA failures, I simply started the engine, hit the update button again, and the car instructs you to shut off the ignition when it's ready to proceed with the update. It should then install in 5-10 minutes max.

In fact, I now start the engine before an update, and follow that same procedure. All 4 update attempts initiated with engine running have been successful.

Lastly, DO NOT start an OTA update process unless you have time to come back and check the car in 15-30 minutes after hitting the update button, and then if it is not successful, intervene as I described above.
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Old Jul 26, 2023 | 12:59 AM
  #36  
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Words of wisdom from @Foosh that everyone doing OTA's should follow. This is exactly how I do mine. Five updates now, a couple failed one or two times before completing successfully, never had one kill the car. I might add that I do them with the frunk open "just in case".
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Old Jul 26, 2023 | 07:13 AM
  #37  
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Deltran Battery Tender.



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To Another failed update with dead battery

Old Jul 26, 2023 | 09:11 AM
  #38  
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Shameful you let that electric cord drag against your paint, why not use a clean microfiber towel for protection (of the paint, I mean).
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Old Jul 26, 2023 | 09:22 AM
  #39  
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Originally Posted by Foosh
It seems like most all of these "bricked" car accounts after updates happened when people hit the update button and don't check within a reasonable amount of time after. I've had 4 updates down-loaded, and 2 of them failed on the first try. The car will display that failure message, and should still start.

On my two first-time OTA failures, I simply started the engine, hit the update button again, and the car instructs you to shut off the ignition when it's ready to proceed with the update. It should then install in 5-10 minutes max.

In fact, I now start the engine before an update, and follow that same procedure. All 4 update attempts initiated with engine running have been successful.

Lastly, DO NOT start an OTA update process unless you have time to come back and check the car in 15-30 minutes after hitting the update button, and then if it is not successful, intervene as I described above.
Good idea, but still may not work out.


It really seems that the battery STATE OF CHARGE when the update starts is the biggest factor.
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Old Jul 26, 2023 | 10:29 AM
  #40  
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Originally Posted by AzDave47
Shameful you let that electric cord drag against your paint, why not use a clean microfiber towel for protection (of the paint, I mean).
The car is stationary, right? There shouldn't be too much dragging going on.
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