Thought I would share my experience.
2nd Corvette, 1st museum delivery.
Ordered from MacMulken, deposit check cashed 10/26/23.
Car built 2/21/24.
Heard from Shane at the museum few days after build. Selected 3/18/24 for delivery. Although your told not to make travel plans, I did anyway (refundable).
Monday 3/11 inquired as to the status, car showed 3800.
Wednesday 3/13 Becky emailed to confirm 3/18 delivery, she confirmed my son would attend and staff would pick us up at Enterprise.
I was surprised and glad I did not cancel.
Sunday 17th my son and I flew to Nashville from Pittsburgh. Rented one way via Expedia. Once at the counter I was told I needed to have a manger complete my rental since it was one way to BG.
Sunday afternoon did the go karts at the NCM Motorsports park. One 8 minute session was enough. Wouldn’t do it again.
Monday dropped off car at 8. Didn’t realize enterprise staff would drop you back at the museum, no charge. At 0815, 15 minutes late the shuttle picked us up. $25 fee.
Dean did a good job of tour guide on our way to the museum.
Dean did a nice job of paperwork and delivery. He apologized for not knowing my son was attending. I said I confirmed with Becky. So my son’s name was not displayed and he was initially not provided with VIP creds.
Car had some dirt and lots of swirl marks. Windshield was dirty inside and was very noticeable on the 500 mile ride home.
One of the delivery guys did our tour, very enjoyable.
Food was good in the Stingray grill.
Musuem pictures were not as good as what my son took. My son is quite the videographer and photographer as he recently worked for Feld Motorsports marketing supercross.
Once we were done inside we did our own photos outside and at the plant. The plant has a parking spot for photos at the front of the plant.
While chatting about photos we were approached by two gentleman. I thought, we just parked what did I do?! When he approached I recognized the new plant manager from the recent corvette today podcast. He introduced himself along with #2 and said anytime we see a new owner we try to chat with them. No I didn’t ask about the plant closure! Just a 10 minute chat but I thought it was really cool. My son has the pics to be posted later.
Rented the garage at the Hotel Sync. Since it was low of 26 we track wrapped the car in the garage.
Ate at Tony’s Steakhouse, excellent.
Hotel Sync is a 6 out of 10.
Drive home at 28 mpg was priceless.

 

I had the time yesterday to look at the car and the swirl marks and scratches in the paint are horrible. It looks like they PDI the car with a brush. Waiting on a reply from the museum.

 

The swirl marks would be extremely frustrating. Very sorry to hear that. I had my car ceramic coated by Auto Armor before PDI. The paint and everything visually was absolutely perfect with the car.

That said, I should have required the museum to put on the after market ACS Side Skirts beforehand, as I don’t think they prepped the surface properly before installing. Upon -very close- inspection the back side of the ACS Z06-Style side skirts are not sitting flush with the car. I paid $325 extra to have those and the splitter installed. Wish it had been perfect. I haven’t decided how I’ll handle this myself- I just noticed it at my first car show last weekend. It may be a normal gap, I’m not sure. I know it’s riveted in and has double sided tape…not a job I want to tackle for a very slight gap.

The photos and photo “experience” were also not great for me. My Red Mist looked Orange-y in the outside shots, and the person taking them didn’t seem to know how to stage a photo. I did complain about that in a follow up email to Rod, he offered to do something to make it right, to his credit, but I didn’t think there was much they could do. I feel sure the staff are equally as frustrated with FotoFX, they aren’t even museum employees. Maybe they make a change when their contract with them is up.

 

Sorry your experience was not perfect, it certainly could have been better, The swirl marks would have been distressing. I have done two Museum deliveries and both were perfect!'

 

Thanks guys. From not have my son listed as and providing him the creds to not charging for accessories install correctly to the car having a 4 inch booger looking substance that had to be cleaned off along with obvious dirt on the lower front bumper to the engine bay was ver disappointing.
The accessories install charge benefited me.They forget $65 for rock guard install.
My son said “ I wonder if it’s purposely left dark inside to hide the fact that they don’t clean the car well”. I wish I took the time to examine the car like you would at the dealer. But the experience and timeline make you distracted.

 

I am sorry to read your experience was not as good as you would expect. However, congratulations on your new Vette. That is a sharp looking Vette!

Since the NCM crew does hundreds of these experiences each year, I would expect them to have the process down to perfection. I would also expect them to have competent and capable service people servicing your car. I wonder if your car was an exception to their typical process and service, or if it happens more often?

 

Riptide Blue Metallic is the fastest color. Congrats

 

Yeah, I agree. I would have been both surprised--and disappointed, at the quality of this delivery. There really is no excuse as you are paying for it, and the install.

 

My NCM delivery is next weekend. Will certainly keep an eye out specifically for these things and report if my experience is similar or not.

communication with them so far has been adequate but not stellar. Always a short email response and not fully answering questions or seemingly in a rush to get me off of phone. They are very nice, and I expect it will be a fabulous time. But it sure as hell better be 99% perfect. 500 dollar increase in price, no plant tour (but voucher) and shitty service ain’t gonna get it.

not worried about pics, wife is professional photographer so rarely doesn’t anyone else’s stack up anyway.


Car is supposedly sitting at the museum already which means they will have almost two full weeks to take care of everything.

 

This is not good news about the museum delivery program. For the price, you would expect things to go very well and the car to be perfect. Will be interesting to hear how the museum responds.

 

My R8C experience on 1/29/24 was vastly different than the negative experiences reported here. My C8 was perfect as were the installed accessories (Factory and aftermarket). The Factory tour was awesome. The museum itself was great as was our meal at the Stingray Grill. It was well worth the money spent for the R8C option.

 

I have had 2 Museum Deliveries so far, with another scheduled for June/July timeframe for my Z06 w/Z07 package (just went 3000, no TPW set, yet). Both deliveries to date have been perfect. I am quite shocked that the OP had the experience outlined. Based upon my experience and those of others I've read and talked to, the OP's delivery is the aberration, NOT the rule.

 

Congrats on your new ride, don't forget to wave!

 

Awesome

 

They don't all go well. I've done two, one great and one not at all, it was the last one I'll ever do.

 

any interest in sharing?

 

Not really, it's a long story and was several years ago. Just enjoy the experience but look your car over closely, paint and all, before it leaves the museum.

 

I agree, I did NCM delivery on my 2021 z51 when it was "only" $995. I am beyond shocked at the condition of the paint the OP mentioned. My #1 reason for doing NCM delivery was so I could avoid a 16-year old kid doing the wipe down of my car with a dish towel and Dawn soap, that could likely happen with a dealer install...My finish was absolutely perfect, but this is beyond unbelievable. I would absolutely demand some very serious compensation for this (I doubt that would refund your money).

I will says this is the first truly disturbing experience I have ever read regarding an NCM delivery, but it will give me pause, if I get a C9, regarding an NCM delivery.

 

Hopefully you can make out the scratches. Musuem is requesting high quality pic. This is from my iPhone.

 

Wow, that's horrible. For the money you pay for a NCM delivery, it should be perfect! Sounds like they've just gotten lazy. For them to not be extremely careful and considerate on each and every detail job is crazy!

I visited NCM last year and I enjoyed it, watched several people take delivery of their cars, but I personally don't see the value in it and would never do it. Just the drive home alone and trying to change up cruising speeds for break-in would bother me.