C8 Headlight rub
Thread Starter
Intermediate
Joined: Mar 2014
Posts: 38
Likes: 7
From: St Louis, Mo
C8 Headlight rub
I have the headlight paint issue. Does anyone have a contact number for Gm Complaint Dept, other than the generic numbers on their site. I’ve had no luck with anyone I talk to. I actually got the same person twice. She told me there are no known issues. And refused to allow me to talk to someone else. I gave her the 22-NA-081 number. She says it doesn’t apply to my car. I told her I was filing a complaint and she basically said she doesn’t care. Thanks.
Le Mans Master
Joined: Apr 2018
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From: Dove Mountain, AZ
2023 C8 of the Year Finalist - Unmodified
Have you taken it in for Service and what did they say? They should be well aware of the problem since a TSB was released to address the problem.
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Send an e-mail to Mary Barra's office - The e-mail has been listed on the forum before. Hope you got the name of the customer service rep that you spoke to - include it in your e-mail.
Thread Starter
Intermediate
Joined: Mar 2014
Posts: 38
Likes: 7
From: St Louis, Mo
I called a few local dealers. None of them had dealt with it. One said it would be covered. Just to make sure I called Gm customer service yesterday. Basically they had no idea if GM would cover it. So I just took it to a shop I used in the past. They’ve done the repair before. Called GM again today with the same results. Basically tells me today it doesn’t matter because I took it to a non Gm certified shop. Same person as yesterday that wouldn’t help out. I know I’m stuck paying. But she was clueless and refused to let someone else talk to me.
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Thread Starter
Intermediate
Joined: Mar 2014
Posts: 38
Likes: 7
From: St Louis, Mo
It’s what I was trying to do also. I had a paint issue before and GM didn’t cover it. Dealer says it’s covered but customer service adviser was clueless. I called twice and my call back was the same person. The dealer said I had to remove and replace PPF at my cost. That’s why I initially called. I explained what I found on the forum. She didn’t care. So I’m waiting for a response to my email. Thanks.
Le Mans Master
Joined: Apr 2018
Posts: 5,812
Likes: 8,303
From: Dove Mountain, AZ
2023 C8 of the Year Finalist - Unmodified
Thread Starter
Intermediate
Joined: Mar 2014
Posts: 38
Likes: 7
From: St Louis, Mo
It’s a 2022. I didn’t buy the car locally or new. The local dealer said it should be covered. They would only paint a portion of the bumper that was damaged. I called GM to inquire about the issue and make sure it would be covered. Also about the PPF. That’s where my problem began. Customer service refused to help at all. I’ve been burned by GM in the past. I’m sure the dealer where you bought from will get it done.
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Le Mans Master
Joined: May 2005
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From: FORT LAUDERDALE FL
I had a issue with mine on the driver side after the PPF install because of the really tight tolerance (don't know how the PPF guy got the film between the light and fender with not tolerance) it was pushing the film out after driving it a few miles. I removed the liner to see if I could adjust the light but it wouldn't move. After staring at it for a minute, tried to adjust the fender bracket but it to would not move so I grabbed the fender mounting bracket and pulled on it to bend it slightly and that did the trick. The fender was installed properly but with a slightly bent bracket. Hope this helps someone... FWIW.
Advanced
Joined: Jan 2023
Posts: 91
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From: Clearwater, FL
I emailed the body shop manager a quote for the bumper PPF replacement and she submitted it with the warranty claim. Was approved about a month later by the regional warranty manager and got a check about a month after the repair was done. They didn’t give me any grief about it at all. I initially met the body shop manager in person and showed her the issue along with the fact that I had just gotten the car PPF’d a month before that. I was always polite and followed up by phone a couple of times over the 3 month period.
