Password Requested
Thread Starter
Intermediate
Joined: Sep 2023
Posts: 36
Likes: 24
From: Buckeye AZ
Password Requested
I have been through the owner's manual for my 2022 C8 Z51 and cannot figure out why the car requests a password for connected services every time i start it up. I have Onstar and it works fine. I have connected services and they work fine, reporting back to my phone app, after each drive, the condition of the car (oil, fuel , tire pressure, etc.)
If I put in my connected services password, or the Onstar password, it tells me that is the wrong password and I finally just hit cancel.
Anybody have any ideas why this is happening?
If I put in my connected services password, or the Onstar password, it tells me that is the wrong password and I finally just hit cancel.
Anybody have any ideas why this is happening?
Melting Slicks
Joined: Sep 2021
Posts: 2,555
Likes: 1,213
When you hit cancel you're telling the car 'I don't know it, ask me next time".
If you are 100% sure you are putting in the correct password your best option is probably change the password(s) in question, verify your new password works on new devices, then do a factory reset on the car and put in the new password(s).
I'm betting the car is asking for a different password than you think it's asking for.
Photos or video of the offending screen(s) might help.
Drifting
Joined: Nov 2023
Posts: 1,680
Likes: 1,279
It's going to keep asking for "the" password until you put the password the car is expecting in there.
When you hit cancel you're telling the car 'I don't know it, ask me next time".
If you are 100% sure you are putting in the correct password your best option is probably change the password(s) in question, verify your new password works on new devices, then do a factory reset on the car and put in the new password(s).
I'm betting the car is asking for a different password than you think it's asking for.
Photos or video of the offending screen(s) might help.
When you hit cancel you're telling the car 'I don't know it, ask me next time".
If you are 100% sure you are putting in the correct password your best option is probably change the password(s) in question, verify your new password works on new devices, then do a factory reset on the car and put in the new password(s).
I'm betting the car is asking for a different password than you think it's asking for.
Photos or video of the offending screen(s) might help.
I thought that would be the end of it but later as I was going through my paperwork I found a random piece of paper with a “sign on and password” hand written that the dealer made up for me which obviously pisses me off because now I have to make sure a system that I just wanted left off doesn’t connect to something…. Again I’m assuming it has something to do with “connectivity” features….
Or
It’s asking for your Google password because some feature like Nav. require you also sign into your Google account.
Don’t ya love all this technology?! (Sarcasm 🤷♂️)
A quick call to dealer service should be able to answer the question….
Last edited by 24RiptideBlue; Jun 24, 2024 at 03:53 PM.
Thread Starter
Intermediate
Joined: Sep 2023
Posts: 36
Likes: 24
From: Buckeye AZ
Thanks to all on the forum for your help. The key was to simply reset my profile. I have recently changed my email, but all the Chevrolet passwords stayed the same. Imbedded in the car is my email address (first car I owned that had that). Since it no longer matched my Onstar password (or the myChevrolet password), the car kept demanding a new password. Once I changed my email address, the password was accepted. The only downside to this is that the only way you can reset your email address is to cancel your profile and start over. Took about 20 minutes to redo everything.
Le Mans Master
Joined: Sep 2017
Posts: 5,767
Likes: 2,968
From: Rural NW Georgia. GO DAWGS!
2024 C8 of the Year Finalist - Unmodified
This happens to me on my 2021 if I don't drive it for a few weeks. I have the same email now as I did when I bought the car. Every time I enter it the next time I check my email the On-Star diagnostics report is there.
Burning Brakes
Joined: May 2023
Posts: 1,042
Likes: 374
From: Ontario
My GM/MyChevrolet account email and my Google account email aren't even close, but they seem to play well together in the Infotainment System.
Both are embedded in it somewhere.
My phone is a "trusted device" to the car, and just opening the MyChevrolet phone app in the car, signs me into the Infotainment System and starts everything up without a manual password entry.
Both are embedded in it somewhere.
My phone is a "trusted device" to the car, and just opening the MyChevrolet phone app in the car, signs me into the Infotainment System and starts everything up without a manual password entry.
