Dealer Problems
Thread Starter
Racer
Joined: Aug 2009
Posts: 457
Likes: 149
From: Katy, TX
Dealer Problems
Hey all, need some advice on how to handle this
I love on Maui, there's exactly one dealer here.
October 21, email my service rep about headlight condensation and bumper rubbing
Come in a few days later, show them the issue
Several emails back and forth, nothing happens.
I finally get an appt to get my trans filter done for 3 years, so i have them look again
The guy seems to have no idea, AND they don't have a filter on stock (appt has been booked 3 months)
Now, they approve one headlight condensation for warranty replacement, not even the one I sent them pictures and videos for. My warranty ends tomorrow. I started this in October.
How can I trust this dealer for anything? How can I buy another Corvette knowing I have to go here?
End of rant...
I love on Maui, there's exactly one dealer here.
October 21, email my service rep about headlight condensation and bumper rubbing
Come in a few days later, show them the issue
Several emails back and forth, nothing happens.
I finally get an appt to get my trans filter done for 3 years, so i have them look again
The guy seems to have no idea, AND they don't have a filter on stock (appt has been booked 3 months)
Now, they approve one headlight condensation for warranty replacement, not even the one I sent them pictures and videos for. My warranty ends tomorrow. I started this in October.
How can I trust this dealer for anything? How can I buy another Corvette knowing I have to go here?
End of rant...
Race Director
Joined: Aug 2016
Posts: 12,763
Likes: 10,199
From: Garden Valley CA
There is an escalation process in the owners manual. Basically, contact Chevrolet, customer service, contact the dealer service or general manager, and file a complaint with the BBB autoline dispute resolution process.
Make sure your condensation issue is permanent and not temporary. Here is a link to to some service bulletins for the headlight condensation and rubbing:
https://static.nhtsa.gov/odi/tsbs/20...36041-0001.pdf
https://static.nhtsa.gov/odi/tsbs/20...44951-0001.pdf
Make sure your condensation issue is permanent and not temporary. Here is a link to to some service bulletins for the headlight condensation and rubbing:
https://static.nhtsa.gov/odi/tsbs/20...36041-0001.pdf
https://static.nhtsa.gov/odi/tsbs/20...44951-0001.pdf
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Joined: Apr 2016
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From: Pittsburgh
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I would say that because you have documented the issue with the dealer before the warranty ended, GM would honor the warranty
Race Director
Joined: Aug 2016
Posts: 12,763
Likes: 10,199
From: Garden Valley CA
My HTC top has a popping noise when I go over bumps. I brought in three times for service under warranty but the dealer was unable to fix it. The last time was a week before the warranty expired. When I called the dealer to fo see what they could do a week after the warranty expired they said they couldn't attempt to repair it under warranty. When I called Chevrolet Customer Care they said they would pay 90% of the repair but I would be responsible for the diagnosis costs. Since they already tried three times and were unable to diagnose it correctly I figured that would just be an open checkbook for me. I decided not to pursue it any further and am hoping that someone else with the problem posts a fix.
Racer
Joined: Dec 2025
Posts: 460
Likes: 415
From: Central Texas
It doesn't work that way.
My HTC top has a popping noise when I go over bumps. I brought in three times for service under warranty but the dealer was unable to fix it. The last time was a week before the warranty expired. When I called the dealer to fo see what they could do a week after the warranty expired they said they couldn't attempt to repair it under warranty. When I called Chevrolet Customer Care they said they would pay 90% of the repair but I would be responsible for the diagnosis costs. Since they already tried three times and were unable to diagnose it correctly I figured that would just be an open checkbook for me. I decided not to pursue it any further and am hoping that someone else with the problem posts a fix.
My HTC top has a popping noise when I go over bumps. I brought in three times for service under warranty but the dealer was unable to fix it. The last time was a week before the warranty expired. When I called the dealer to fo see what they could do a week after the warranty expired they said they couldn't attempt to repair it under warranty. When I called Chevrolet Customer Care they said they would pay 90% of the repair but I would be responsible for the diagnosis costs. Since they already tried three times and were unable to diagnose it correctly I figured that would just be an open checkbook for me. I decided not to pursue it any further and am hoping that someone else with the problem posts a fix.
The front latches may need adjustment on yours.
https://www.corvetteforum.com/forums...cking-etc.html
Race Director
Joined: Aug 2016
Posts: 12,763
Likes: 10,199
From: Garden Valley CA
Check out the PDF I attached to my post about HTC rattles, pops, squeaks, etc ...
The front latches may need adjustment on yours.
https://www.corvetteforum.com/forums...cking-etc.html
The front latches may need adjustment on yours.
https://www.corvetteforum.com/forums...cking-etc.html
I've seen that TSB before but it doesn't say anything about addressing a noise, it is for intermittent operation of the top. I considered trying to adjust it anyways but it just says to move the striker plate 2 mm so the hall effect device can detect the magnet. I figured I could mess up things if the magnet is currently properly being detected. But if someone reports that adjusting the latches fixed their popping noise I'd risk it.
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Do the escalation process and be sure you provide a copy of all the documentation you have in dealing with your dealership. Best of luck and hope you can get some satisfaction and continue to enjoy your car.
