Totally frustrated. Need help...
Thread Starter
Advanced
Joined: Mar 2021
Posts: 76
Likes: 64
Totally frustrated. Need help...
So in April of this year I was in an accident. The passenger side and front of the car. It is now September and I am still waiting for parts (body panels). This is to me beyond ridiculous. BG has produced over one thousand wide bodied cars this year but they don't have parts for my car? What the heck. As a retired sales executive, I know that the person most likely to purchase your product is one who has purchased it before. That would be me. Why would I EVER recommend to somebody that they buy a Z06 knowing that it may be in the shop over 6 months if it ever needed body work done.
Does anyone know who I could contact to help with this issue? I would love to drive my car at least once this year before storing it for the Winter.
Does anyone know who I could contact to help with this issue? I would love to drive my car at least once this year before storing it for the Winter.
Drifting
Joined: Nov 2023
Posts: 1,680
Likes: 1,279
I have received responses within 24 hours, that have been helpful, by sending an email to:
socialmedia@gm.com
They always respond and will at least try to assist… I recommend you include your VIN along with a brief description of the issue similar to above.
socialmedia@gm.com
They always respond and will at least try to assist… I recommend you include your VIN along with a brief description of the issue similar to above.
Drifting
Joined: Nov 2023
Posts: 1,680
Likes: 1,279
So in April of this year I was in an accident. The passenger side and front of the car. It is now September and I am still waiting for parts (body panels). This is to me beyond ridiculous. BG has produced over one thousand wide bodied cars this year but they don't have parts for my car? What the heck. As a retired sales executive, I know that the person most likely to purchase your product is one who has purchased it before. That would be me. Why would I EVER recommend to somebody that they buy a Z06 knowing that it may be in the shop over 6 months if it ever needed body work done.
Does anyone know who I could contact to help with this issue? I would love to drive my car at least once this year before storing it for the Winter.
Does anyone know who I could contact to help with this issue? I would love to drive my car at least once this year before storing it for the Winter.
Melting Slicks
Joined: Oct 2006
Posts: 2,085
Likes: 1,075
From: TX
It it has been sitting that long not sure if the issue is with the place that you selected to do the work and or with extended patients to get the parts. Have you looked on line yourself for the parts needed. Some times its just better to source them yourself as allot of shops have one or two suppliers and they will not check anywhere else. I think the right front fender is 84824882 and you can find here.
2023-2025 Chevrolet Corvette Fender 84824882 | Chevy Parts Pros
Find your part numbers and go looking for them is my suggestion.
Good luck
2023-2025 Chevrolet Corvette Fender 84824882 | Chevy Parts Pros
Find your part numbers and go looking for them is my suggestion.
Good luck
Thread Starter
Advanced
Joined: Mar 2021
Posts: 76
Likes: 64
The car is at Gerber Collision and Glass in Rhinelander, WI. Gerber is a certified facility for 'c8 Z06's. Parts have been ordered by Rhinelander GM in Rhinelander, WI. The parts began to be ordered in April. The parts were ordered by Gerber Collision through Rhinelander GM
Instructor
Joined: Dec 2003
Posts: 130
Likes: 70
From: Culver City CA
I had the same problem. My shop tried sourcing the part all over the country and through GM with no luck. What worked for me was reaching out to the below and opening a case with GM. They assigned a local rep who i spoke with a couple of times per week. It still took about 4-5 week to get the part after opening a case, but we did get there. You can contact GM Parts customer service for car accident parts availability by calling (800) 223-3526 Monday through Friday from 8 AM to 8 PM EST.
Hopefully this helps!
Hopefully this helps!
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Racer
Joined: Dec 2004
Posts: 450
Likes: 322
From: Wayland, MA
So in April of this year I was in an accident. The passenger side and front of the car. It is now September and I am still waiting for parts (body panels). This is to me beyond ridiculous. BG has produced over one thousand wide bodied cars this year but they don't have parts for my car? What the heck. As a retired sales executive, I know that the person most likely to purchase your product is one who has purchased it before. That would be me. Why would I EVER recommend to somebody that they buy a Z06 knowing that it may be in the shop over 6 months if it ever needed body work done.
Does anyone know who I could contact to help with this issue? I would love to drive my car at least once this year before storing it for the Winter.
Does anyone know who I could contact to help with this issue? I would love to drive my car at least once this year before storing it for the Winter.
Thread Starter
Advanced
Joined: Mar 2021
Posts: 76
Likes: 64
Your story is just awful. My career was as a marketing exec. What you learn first is that the person most likely to buy your product is someone who has purchased before. That would be you. They just need to treat their current customers better because stories like yours and mine do not encourage new buyers when heard.
Racer
Joined: Dec 2004
Posts: 450
Likes: 322
From: Wayland, MA
Your story is just awful. My career was as a marketing exec. What you learn first is that the person most likely to buy your product is someone who has purchased before. That would be you. They just need to treat their current customers better because stories like yours and mine do not encourage new buyers when heard.
Melting Slicks
Joined: Oct 2006
Posts: 2,085
Likes: 1,075
From: TX
2023-2025 Chevrolet Corvette Aperture Panel 23317072 GM | GMPartsDirect.com
Drifting
Joined: Nov 2023
Posts: 1,680
Likes: 1,279
That’s great news. Awesome that there are ways for owners to be involved and have resources to “get things done”…. But awful that we have too…. My take is gm is very much about “the squeaky wheel..” when it comes to customer service.
Race Director
Joined: Nov 2017
Posts: 12,759
Likes: 10,657
From: Prosper TX/Austin TX
2020 C6 of the Year Winner - Modified
Unfortunately, I think manufacturers are only producing/sourcing enough parts for orders. I have an issue with the stitching coming apart on the driver's seat in my '23 M2. Dealer Parts Manager said there is no replacement leather in the US or Germany. He has to submit a special case request to headquarters in Germany for them to submit a request to have a new seat skin produced & sent to the dealer. No estimated timeline 
My issue doesn't prevent me from driving my vehicle, but still sucks. I feel your pain.
My issue doesn't prevent me from driving my vehicle, but still sucks. I feel your pain.
Burning Brakes
Joined: Mar 2013
Posts: 814
Likes: 93
From: South Lousiana (Cajun Boys with Bad ASS Toys)
Thread Starter
Advanced
Joined: Mar 2021
Posts: 76
Likes: 64
An update on the Z06. It is now October 23rd. This process started in April and I am still waiting for the side aperture panel. I am so frustrated. I am working with the GM parts people in Michigan. I've gotten 3 different stories from GM. First, I was told that it was to be made during week 34 (mid Sept.) When I called again, after no part, I was told it was still on BO. Then 2 weeks ago I was told 10 were made and due to be shipped. Today, I was told that the only information they have is that it's on backorder. So frustrating. So confusing. Jeremy at Rhinelander GM tells me that GM has been this way since Covid. That was FIVE years ago. I really have to wonder what the heck is going on with GM.
Burning Brakes
Joined: Mar 2013
Posts: 814
Likes: 93
From: South Lousiana (Cajun Boys with Bad ASS Toys)
An update on the Z06. It is now October 23rd. This process started in April and I am still waiting for the side aperture panel. I am so frustrated. I am working with the GM parts people in Michigan. I've gotten 3 different stories from GM. First, I was told that it was to be made during week 34 (mid Sept.) When I called again, after no part, I was told it was still on BO. Then 2 weeks ago I was told 10 were made and due to be shipped. Today, I was told that the only information they have is that it's on backorder. So frustrating. So confusing. Jeremy at Rhinelander GM tells me that GM has been this way since Covid. That was FIVE years ago. I really have to wonder what the heck is going on with GM.
