Proud owner of a 2008 Z and I have owned it since late April. Great car love it!! But the fuel door stopped working and it had a rattle in the dash, pass. side plus it needed an alignment and tire balance because the car came with damage to the LH front rim an LH rear rim. Got the rattle fixed, was a grommet at the top of the dry sump that was missing. And the fuel door needed an actuator ordered. Alignment and tire balance $425.43 ouch!! Once the part arrived l brought it back to Wilson Niblett to get it installed and the they split my LH rear splash shield and didn't say a thing. l found it because the engine light came on, on my way home from the dealership and l thought that maybe they forgot to put back a fuel vent line or something.

Called Wilson Niblett right away it was late Friday so l left a message for John Wilson and he got back to me later that night. l was shocked that John called me back on a Friday night. So they replaced the splash shield at no charge to me. At the same time they ordered a new seat track because mine was sloppy. Once that arrived l brought the car back to have it installed and they gouged the sill plate small tear in the back of the seat and scuffed another piece of trim, plus the buckle for the seat belt was jammed between the seat and the console WTF.

Now they ordered more parts to replace the ones that were damaged
and are willing to install them for free and redo the alignment but l want more. And my rear tires are wearing uneven too. The only thing that they are going to give me is an oil change. What do you think?

 

besides carelessness on WN part the car was beat on??

 

ya by WN!!

 

I also had several bad (and expensive) experiences at WN...

 

Are there any good GM Corvette dealers in the east end to deal with warranty?

 

Bunch of guys were raving about the one on Eglinton in Mississauga the other day...

 

I don't frequent dealerships, but I had a good experience with Highland in Aurora last year. I will use them again if necessary.

 

I'd give em another chance. Speak to Ray Levo, Service Mng., and explain everything to him. Tell him your from the forum and want them to make things right.

 

Thanks Jack!

 

Rob Wanted to give it more of plug than that - it's Addison right?? I am getting old

 

Hey Mike, l have been in touch with John Wilson the owner of WN and he is well aware of the situation and here is his response and some other e-mails on the situation.
.
Brandon,

Our technician still is emphatic that he did not damage the inner splash shield. It is possible that the damage was there before we even repaired the vehicle. In interest of customer satisfaction and giving benefit of the doubt we took responsibility and performed the repair and provided a vehicle for you at our expense.

Once again you brought the vehicle back and we unintentionally damage the door sill. We are very sorry and once again take responsibility to repair the vehicle.

I understand your frustration, however it is an unintentional, unfortunate and rare occurrence that has happened to your vehicle.We service many vehicles we rarely have this sort of thing happen but it has happened.

We stand by our mistakes.

Steve Plumley's proposal of fixing this situation is the best we can do.

As far as losing confidence with our dealership;you have your choice to deal with any GM dealership you wish. I think that may be the best solution in the future.

Sincerely,

John S. Wilson


Good afternoon Brandon, it is with embarrassment that we caused damage to the Corvette sill plate and the back fabric of the seat. Turns out we removed the seat here and had Enco pick up just the seat, exactly what I wanted not to happen. We have placed the order for both pieces to be brought in from General Motors ASAP. I will reply back as soon as we receive them and arrange a call into Enco directly if that works for you. My technician that caused this disappointing damage will be dealt with and charged for this invoice. We will be making further concessions for you outside of the Lube Oil and Filter service at this point.


Regards,
Steve
Stephen J Plumley
Service Manager


Good afternoon Mr. Meddick, unfortunately there maybe no saving this bad situation from our end other then attempting to make things right in way of a proper service experience. We do not like to see any customer leave here upset, however at this point, you may wish to attempt service at another Corvette dealer to try satisfying your concerns.
Our offer remains open at this time to arrange a mid size upper end rental vehicle for the visit, properly have Enco repair the seat and re-perform the 4 wheel alignment all at no charge.
Please let me know as I will handle the arrangements from our end personally.

Regards
Stephen J Plumley
Service Manager

 

It is Addison. Don't worry about the getting old part... it's not just you!

 

Wow, sorry to hear all that Brandon. Especially this part...

you may wish to attempt service at another Corvette dealer to try satisfying your concerns

Don't know what to say...but let us know how you make out regardless.

 

In all honesty what more are you expecting from them? From what those e-mails state they are replacing everything that was damaged and throwing in a free oil change...

 

and in my opinion nothing is solved by airing this on here, WN does so much for the Corvette community and this forum.

I think the suggestion to choose anothe GM dealership is exactly what I would have suggested, Good Luck

 

The point is that my car was there twice for repair and each time they damaged my car and l have had to keep going back there (and they are not around the corner from me) to get the damage repaired. So what is going to happen to my car the next time it goes in from them to repair the damage that they caused? More damage the l have to deal with!

And l am very thankful for this forum so that l can have a voice and be heard. Maybe if more people voice there concerns then they will change the way that thing are done, not only at the dealer level but at the corporate level in how they are compensated for warranty work on Corvettes and tecks wouldn’t need to rush to do jobs and make mistakes, like what has happened here.

How much faith would you have if your car keeps on getting damaged and you have to keep going back each time to get the damage repaired.

 

Do what I did with my Silverado and what others have suggested
If you're not happy find somewhere else

 

yes he was being taken care of,,,,,but maybe he had to push to get that far.Yes WN does a lot for some Corvette owners,but not all have had the same exp as some.This could be anyone at any dealer,with any make.The OP is right when he says the techs have to rush to make money on warranty,,,,,but that also keeps the prices of vehicles down.It is a vicious circle.

There is one thing a business should never say to a customer and that is "go somewhere else".There are more tactful ways to end a relationship and that is not one.

Hope it turns out for all parties,,,,,

 

when the guy at the parts counter looks stoned and has no clue about anything corvette...you should take that as a hint and walk away.

I'll have to chalk one up for the addisson guys, even though I've only dealt with them buying parts. Good parts and prices.

As for WN, I couldn't even buy tranny fluid or dexcool from the WN guys... the guy at the parts counter said after asking him how much dexcool I would need: "we just put one jug in and fill the rest up with water"...

Needless to say, I haven't been and won't go back.