We are all living with this crippled site day by day, when is someone in the know going to start posting some progress? I know (trust) that it is being worked on but it's pretty hard to tell that from here! Any new people visiting or joining the site WILL NOT understand and will surely move on to greener pastures.....given enough time and inactivity so will I.

I have heard from mods etc. that they are just as much in the dark as us...the problem lies at IB and their tech people. I know they are busy trying to fix the problem but that doesn't mean a manager or someone in the know couldn't let the admins here know so the info could be passed on. I work in IT and if we just ignored our customers we would be lynched. If it can be fixed quickly fine, but any extended delays (I'm talking hours NOT days or weeks) need to come with COMMUNICATION. Let the users know you are ACTIVELY working on it or they will revolt!

Also right now the speed is still slow but at least passable for the moment, fix some of the other issues at the same time, please. Besides that I would think the local stuff and the network stuff would normally be handled by different groups, ie networking versus server folks.

Now I will step down off my soapbox ...

 

there was a thank you thread yesterday for how it was corrected. Took me 5 minutes to get into c6 gen discussion just now. I'll be in line to thank the tech folks when it's really fixed and not for one day.

 

There are indeed different groups working on the various issues. I personally am concentrating on the programming issues (search concerns, UI elements, etc.). The ops team is working on the site performance issues, the DBA team is working on optimizing the database performance, etc. Even if there aren't frequent update posts, doesn't mean the wheels aren't in motion

The mods have a thread going with more details -- a list of issues, which I try to update as I have concrete information or fix information. We're working with more teams now, versus immediately after the update I was trying to streamline the process by handling more things singly. That took care of the quicker fixes, but now we're delving into larger items on the list so things will take a bit of time to complete.

Rest assured though, we're here and we're banging things out.

 

Is that something that is available to anyone? If so could you post a link?

 

No link is available, sorry.. It's not in a public area..

The list is simply a culmination of the reported bugs and concerns. There's no secret details on there or anything

 

But this just goes to show the problem.....we the USERS have nothing to go on. That causes frustration and anger. The result of that will be people NOT coming to this site. Making something like that public brings the user into the know about the situation instead of leaving us in the dark.

Why don't companies get this????

We deal with it all the time in IT, companies know where they have bugs in programs but they don't want to post that knowledge because they think it will make them look bad if they publicly acknowledge these bugs. Microsft is a prime example, many problems they know about and have internal docs expaining the bugs. But they don't make that info publicly available until they have a resolution, I say why wait, let us know about it when you find out. To me as an end user I understand that programs ALWAYS have issues (bugs), most people do, but I get frustrated beyond words when I fight with a problem for days only to find in the end it wasn't me it was a bug that everyone on the internet knows about except, supposedly, the company that wrote the software. If I knew the problem exists and the company is aware of it and actively working on it I would avoid that problem area and wait for the fix instead of beating my head against a brick wall over and over. Again the key is COMMUNICATION.

We are all loyal to this site but it is looking bad of late.

Now I'm burning this soapbox...

 

We're fully acknowledging the bugs exist -- heck we compiled the list from this and other public forums on the site. The details on that list are exactly what have already been communicated in this open forum.

The only further detail is my personal list, which has details on it I can't share of course (code snippets, configuration info, etc.)

 

Most of us understand this......yes we knew the software updates were coming......but come on, since the "upgrade" the site acts like it was programmed by a novice.....no one in their right mind would have unleashed this site in its current condition......and still expect to get paid. I've done ecommerce, MySQL, php, asp....both coding and administration......I'd be slapped upside the head if I ever created this kind of havoc.

Who tested this update before going live on such a highly traffic site and worse.......paying members? It really takes over 2 weeks to get these "upgrade" issues solved?

This isn't an attack, but this is the worse shape that I've ever seen on this site......I'm sure no one really cares what I think, but come on, it doesn't take this long to solve these problems.......seriously.....it doesn't.

Why not just revert the site to the pre-upgrade condition and test resandbox the site as it stands now until all these upgrades can be resolved properly?......It's just so unbareable and this is always my 1st stop on the list........

If anything it just makes users unhappy, you can't surely expect people to want to become members with this kind of mess going on......JMO

 

You can't honestly think there was actually a rollback plan after all this mess, can you?

 

edit: search seems to be working...THANKS!!!!

 

warpster and kittmaster, the problem is that you guys are trying to make common sense ( that no longer flys in todays society ) Communication as to the progress of the marvelous new program is something else that is lost in the past. Communication is an ancient concept in customer service..................

 

I would hope they made an archive before they uploaded the updated files on the webserver..........someone HAS to have a copy of them........I was being hopefully optimistic.......

 

But today it's "crippled" again......