Help with PM Sent Box

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Mar 25, 2014 | 12:03 PM

Glennm27

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From: I love you & miss you Linda

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St. Jude Contributor

Help with PM Sent Box

I have a friend who does not have a Sent box in his PM section. This is on our local Corvette Clubs Forum, NOT here but we are using the same software. No one can seem to figure out why he has no Sent mail box. I was wondering if you had an idea to help us?

We are using this software ==> vBulletin® Version 3.8.1

I'd appreciate any help you might be able to give...

Thanks,
Glenn

Mar 25, 2014 | 08:01 PM

J T

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Have you verified that the account has no Sent folder by logging into the account? I don't believe you can edit or delete the Sent or Inbox folders. All sent PMs are stored in the database with an id of -1 under the member's userid and then compiled under a Sent folder when called for. Custom folders are stored and defined in a different table.

I almost think I've seen/heard this once before many years ago.

Mar 25, 2014 | 11:57 PM

Vette_DD

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From: McKinney TX

St. Jude Donor '21-'22-'23-'24

Do you get a sent folder in this forum if you don't select the option to save sent PMs with the USER CP Edit Options?

Mar 26, 2014 | 07:18 AM

J T

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Yes, the Sent folder is constructed automatically no matter if the Sent folder is empty or if the member opts to not save sent PMs.

Mar 31, 2014 | 09:45 AM

Glennm27

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From: I love you & miss you Linda

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Quote:

Originally Posted by JimTN

Do you get a sent folder in this forum if you don't select the option to save sent PMs with the USER CP Edit Options?

Thank you both for your replies. We figured it out. On our forum anyway, if you have never clicked the box to "Save message in Sent Folder" when sending a PM, then there are never any saved messages (obviously) but also no Sent Folder is ever created until you save your first Sent message. I had the user click the Save Message in Sent Folder box and he NOW has a sent folder...

All is fixed. Thanks again.

Glenn

Mar 31, 2014 | 10:35 AM

J T

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That is strange because on a default 3.8, after looking through the code and a real-world example, the Sent box appears to be created automatically before any Sent messages occur. This is even if the member opts out to Save copies of Sent PMs at the time of registration and even if the forum's default is set to No. Looking at the code, the Sent and Inbox are automatically created on the fly - unlike the customizable folders.

Here's a screen capture of a test account I created after your reply to confirm. Notice no sent items. I also opted out of the Save copies of sent PMs.

Quote:

Originally Posted by Glennm27

Attached Images

Apr 3, 2014 | 02:53 PM

Glennm27

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From: I love you & miss you Linda

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This is a link to the thread on our clubs forum where we were discussing the users problem. In reply #3 he sent a screen shot of his PM's missing his sent box... You may have to click on the attachment in his reply to see the screen shot..

http://www.ccdv.com/forums/showthread.php?t=10129

Apr 3, 2014 | 04:28 PM

J T

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I can't see the attachment without registering. If I understand the member's message correctly, it sounded like he had one with sent items at one time:

Quote:

I usually go to my sent folder and look to see if my last message is there to verify it was sent.

Unless the member is talking about other forums, the above would confirm there was something else going on.