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Old Dec 16, 2015 | 04:11 PM
  #1  
killain's Avatar
killain
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Default Member too old ?

I've tried to log -on 14 times, always with my password at first, and always the forum machinery posted back to me the my web address isn't right ? It's the same address I've used since 1999.

So I registered using my other email account and changing one letter in my forum name. Is this normal or am I just too old to be a member?
Old Dec 16, 2015 | 04:45 PM
  #2  
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No, it is not normal.

When you log in, you're not asked for your "web address", which I assume you mean email address.

If you're being told the username/password is incorrect, then it is incorrect. The system does not miscalculate a username/password like a calculator would not error on a simple 2+2 calculation.

Note that passwords are CaSe sensitive.

If you want assistance, you'll need to provide your username as well as the exact error message and issue so that we're not guessing.

Originally Posted by Killein
I've tried to log -on 14 times, always with my password at first, and always the forum machinery posted back to me the my web address isn't right ? It's the same address I've used since 1999.

So I registered using my other email account and changing one letter in my forum name. Is this normal or am I just too old to be a member?
Old Dec 23, 2015 | 08:32 AM
  #3  
killain's Avatar
killain
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Supporting Lifetime Gold
Veteran: Navy
St. Jude 20 Year Donor
25 Year Member
Top Answer: 1
 
Joined: Aug 1999
Posts: 11,123
Likes: 673
From: SE Pennsylvania
St. Jude Donor '03 thru '26
Oldtimer
Default Help. . . I need some technical help.

Originally Posted by J T
No, it is not normal.

When you log in, you're not asked for your "web address", which I assume you mean email address.

If you're being told the username/password is incorrect, then it is incorrect. The system does not miscalculate a username/password like a calculator would not error on a simple 2+2 calculation.

Note that passwords are CaSe sensitive.

If you want assistance, you'll need to provide your username as well as the exact error message and issue so that we're not guessing.
OK and thank you. The reset process worked this time and allowed me to have a temporary password.

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