GM Total Confidence Program

General Motors Unveils Unprecedented Customer Protection Package – “GM Total Confidence” • Payment protection for first 24 months of ownership … lose your income and we’ll make up to nine payments for up to $500 per month • Finance a new GM vehicle we’ll help protect its retail value at trade-in time on your next GM vehicle • Safety and security of one year of OnStar standard • Fully backed, 5 year/100,000 mile limited powertrain warranty with roadside assistance and courtesy transportation … provides the best coverage in the industry
• GMconfidence.com website launched with program details

DETROIT – General Motors today announced the most comprehensive customer protection in the industry with “GM Total Confidence,” a plan that protects a customer’s paycheck, investment, vehicle and family. “Our Total Confidence plan is an unprecedented offer that reinvents the ownership experience in an extremely positive way,” said Mark LaNeve, vice president, GM North America Vehicle Sales, Service and Marketing. “Unlike other programs out there, ‘GM Total Confidence’ provides comprehensive coverage for new vehicle owners – from protecting their new vehicle investment to protecting their family’s income. GM Total Confidence provides customers peace of mind in uncertain times.” (Note: See accompanying chart) The ‘GM Total Confidence’ plan:
• Protects your Paycheck: ‘Payment Protection*’ provides up to nine months of payments on vehicle loans or leases ($500 max/month) if you lose your job for economic reasons. When looking for a job, you need a vehicle more than ever. ‘Payment Protection’ helps you get back on your feet.
• Protects your Investment: Once you are halfway through your finance contract, the customer qualifies for ‘Vehicle Value Protection.*’ This helps protect customers against uncertainty in the future used car market. For example, on a 60-month contract, you become eligible after the 30th month. Much as we’ve seen home prices decline in this tough market – and homeowners may owe more than the current resale value of their house – ‘Vehicle Value Protection’ provides peace-of-mind for customers when they want to go purchase another GM vehicle.
• Protects your Vehicle: GM’s 5 year/100,000 mile transferable powertrain limited warranty (whichever comes first) plus roadside assistance and courtesy transportation. GM protects your vehicle with the best coverage in the business – so you don’t have to worry. With the high quality of GM vehicles today, offering the best coverage only makes sense. See your dealer for warranty details.
• Protects your Family: One Year OnStar ‘Safety and Security’ Package. Knowing that OnStar is there if you should ever need them really makes a difference. With Automatic Crash Response, OnStar’s cutting-edge technology that protects your family when they travel. Visit onstar.com for more details.

“By protecting a customer’s payment, investment, vehicle and family, we are reinventing the customer experience,” LaNeve added. “The ‘GM Total Confidence’ plan addresses today’s most pressing concerns for new car buyers … we asked customers what they wanted, and simply put, this package is it.”
The “GM Total Confidence” plan is available for vehicles purchased April 1 through April 30, 2009. For more information, please visit gmconfidence.com.


https://www.autopartners.net/apps/ms...8520284676.pdf

 

 

***GM Total Confidence Program....going into bankruptcy** are they going to hold up to this if they file for chapter 11?????

 

Answers from GM:

What happens if GM files for bankruptcy protection? Will the consumer still be covered?
*Yes. These programs are offered by companies independant of GM. However, GM is not planning to file for bankruptcy and we can't comment on speculation.

What happens if GM goes out of business? Will the consumer still be covered?
*Yes. These programs are offered by companies independant of GM. However, GM is not planning to go out of business and we can't comment on speculation.

 

So Ken, can we expect 0 % 60 mths. on 09's soon? I still think that combined with a price under list really gets sales moving.

 

KEY POINT in BOLD! I found this out the hard way a few years back. Bought a brand new '05 Civic w/ 100,000 mile/ Bumper to Bumper Extended warranty from the dealership. The company that held my Warranty went bankrupt and Honda (Corp.) wouldn't cover anything after my original 35,000. After a few phone calls and eventually going from manager to head manager in person, we got it resolved.

You'd think I'd learn. Nope!

She wanted one, so I bought the wife a $300 Ipod for Christmas,
with a ($90) 4 year Free Replacement Warranty in case she drops and breaks it- it's still covered! Got some Brownie Points for that little $400 item.
Too bad I got it from...



Circuit City yup... Since we are out of the manufactures 90 day warranty, if it breaks it's worthless!

So when the Government said it was going to "Back all the GM Cars, Trucks, and Saturns warranties purchased after Feb 15th" I just laughed...
"Good Luck Government!"

Prepare to be taxed (paying) to fix broken down vehicles now too!

 

hit the nail right on the head!!!!

the government cannot take care of there own business without screwing it up, how are they going to take care of your warranties. if you are as a dealer telling your car buyers that everything will be fine with there warranty coverage by the government you need to be shut down for fraud and misrepresentation, or you dealers are just ignorant as usual

 

Your post:
"the government cannot take care of there own business without screwing it up, how are they going to take care of your warranties. if you are as a dealer telling your car buyers that everything will be fine with there warranty coverage by the government you need to be shut down for fraud and misrepresentation, or you dealers are just ignorant as usual"

I see no reason for you to attack me and to state that I should be shut down for fraud and misrepresentation.

I simply posted what GM and the Federal Government had published. This is not misrepresentation by my dealership.

The warranty, programs, and policies are those of the manufacturer and our government. I am in now way implying anything or defrauding my customers.

Have a nice day....

 

Dear Corvette fans and Ken,

Do not worry about those uninformed comments made by those who cannot spell or have proper diction skills. These things raise questions in my mind.

Most who know of Ken's dealership know that anything he says is as reliable as your best information source. In the many years that I have had dealings with him and his dealership, I have nothing but praise for anything that he does or says. I wish that my east coast dealers were as honest and caring as he is! This is one steller organization.

In the future, looking back, I'm sure that the smartest and most consciencious dealers will survive for a reason...great service and wonderful honesty.
Ken has been here for us for as long as I can remember, there is no reason to question him or his message.

QuickRick

 

GM will be fine, they just need a wake up call, hey GM, your not number one and your not to big to fail. There problem solved. How does this value guarantee program work? Can I buy a new vette every 3 years as long as I trade it in on another new vette? How much value is guaranteed?

 

Details:
The Vehicle Value Protection Program is provided by ServicePlan, Inc.

Purchase any eligible new 2008, 2009 or 2010 GM vehicle from a participating GM dealer in the United States from April 1, 2009 through April 30, 2009. Only Saab vehicles, medium duty and heavy duty trucks are excluded.

Vehicle Value Protection does not apply to leases or balloon payment financing.

Then, make your loan payments for at least half of the original term. After that, if you want to buy another GM vehicle, just compare your principal loan balance (not including interest or any refunds on other products/services that were part of your vehicle loan) to the NADA clean retail price for your vehicle. If you owe more than the vehicle is worth, Vehicle Value Protection will help make up the difference.

If you trade your vehicle in to the dealer and pay off the loan, you can recover the difference up to $5,000. If you sell your vehicle in a private sale and pay off the loan, you can recover the difference up to $2,500.

If your original vehicle loan was for more than 110% of the vehicle MSRP, Vehicle Value Protection won't cover the excess.
Maximum Finance Term: Up to 72 months.

If you want to read all of the detailed terms and conditions of this program, simply click on the link below, which leads to a sample set of terms and conditions for the program.*

http://www.gm.com/total-confidence/t..._hompage_image