Z06-HEC*

While living in New York it was pretty difficult to find a nearby shop that was experienced in corvettes and convenient to get to. I found myself traveling to far to try out shops all over. If I had the time I just really would prefer to work on my own car. There are just so many bad experiences with trusting shops out there and so much money thrown away.
Anyway, One of the shops I somewhat trusted on occasion was TuneTime performance in New Jersey. After getting my heads done, cam installed, intake ported, exhaust, tune, etc... at another shop down in Delaware I wasn't happy with the Tune. I looked around and saw tunetime and it looked like it was a good reputable shop so I visited them to re-tune my car. They charged me $275 for the tune and a shakedown fee which they actually did adjust some things in the car. Anyway I was happy with the Tune and the guys at the shop really paid good attention to the car and communicated great with me. It felt like a good place.
Fast forward to a few years later and I was looking to get some nitrous installed in the car. I tried to make an appointment with them but they were booked for 2 months out so I ended up going back to Delaware to get the kit installed. I did not have a Nitrous controller put in, but I had an HP tuners kit so that I can change the tune back and forth myself whenever at events. A little after that I purchased a Lingenfelter 2 step from one of the members here on the site. I called up tunetime and made an appointment for a day that I would stay and get the job done in the same day, rather than leave it for a few days because the drive is 2.5 hours out and I couldn't get a ride back home. Anyway the plans changed and I took a trip down to GA to look at a new home we were purchasing. On my way down instead of waiting for the car I dropped it off on the same day set for the appointment. They rather I left the car for a few days anyway since they were busy, ok... Once there i asked their opinion on a Nitrous controller instead of me flashing back and forth from N/A to Nos tune. They immediately said, yeah we are a Lingenfelter dealer/installer so instead of the 2 step you brought we can put in the Nitrous controller which has the 2 step function built in. Ok fine lets do that. So that was the plan..... install the nitrous controller with 2 step function, tune the car for the nitrous and have the controller go back and forth from N/A to Nos when needed. I come back from GA 1 week later and check in, to see if I can just stop by and drive the car home while i have a ride, (drove to GA and back with family car), but the car wasn't ready. Ok no biggie. Check a week later, still not done. Checked a few times here and there and nothing...
30 days after dropping the car off it STILL was not done, meanwhile their IG page and FB page is throwing up pictures daily of the cars they are turning out... Cars coming in and going out in a few days, but not mine... I understand a busy shop, and/or cars that are being built and had appointments but lets not forget I also made an appointment and waited 3 weeks for that appointment, AND its already 30+days after that appointment date. Never mind the fact this is the summer months, and I've missed 2 big race events at Pocono raceway and multiple big car meets/shows.
Finally I had enough, call up and tell them i need my Car tomorrow...
They call me back later that day and tell me, ok we have people working on it and we will do our best to get it ready for tomorrow. I told them, look i dont want you to rush anything so I can give it till Saturday (3 more days) but I 100% need it Saturday, because I sold my house and am out of here officially.
Saturday comes and I go to get the car. first the bill shows $700 for tuning N/A and Tuning Spray... So I question why, you already tuned my car for N/A and you confirmed it was saved in your system so why would i get charged again for it. So he goes and speaks to the Manager and they change the price to about $400 or so.
Anyway on to the car... I get the walk around and they show me the lingenfelter installed and tell me how it works as far as using the nitrous. So i ask, ok how does the 2 step function work. He responds oh, uhm, let me go ask. Comes back and tells me, so if you read the instructions it tells you on the manual, and prints me a copy of the manual (ton of pages). Uhm, ok... I guess ill go home and read how to use the 2 step.
As you could imagine I literally have closed on my house and was in the middle of moving out, so no reading. The move took a few weeks and the car sat in my brothers garage for 2 months while i got the new house ready and setup a transport from NY to GA.
Its been a few months and within that time I received at least 2 calls from Tunetime telling me hey whenever you get a chance come back through so we can look at that 2 step and make sure the car is in order. We can show you how to use it etc... I told them I appreciate that but I am not sure when I will be back in NY and im working on getting the car down to GA. Sure come by whenever if you are ever here...
Im down in GA now, and I've read how to use the 2 step, adjusted the RPM settings i want to test with and nothing. So I write to Tunetime and let them know, hey this is not working or I am doing something wrong... So the president responds and tells me let me check on this and get back to you shortly. 3 days go by and no answer so I start looking for a shop down here and find a reputable shop less than 5 miles from me. I drop the car off and ask them to look at the 2 step while they address something else. They check it out and tell me, its not even wired up for the 2 step function just the Nos function. It needs the relay, wiring etc...
So I write to Tunetime again, and let them know, Hey I had my car checked out for some other things and this new shop is telling me this lingenfelter box is not even set up for the 2 step. I tell them, this is the main reason i brought the car for you, waited 3 weeks for the appointment, another 34 days for the car and this was not even done... What do you propose on how to fix this?
I get a response from the service manager, where he forwarded an email from the partner(boss) of the shop, telling me that I brought the car in for the nitrous controller and they did what they were asked basically. (basically they were telling me i did not bring the car for the 2 step and that was an additional request). No apology, no offer to help, and just basically a defensive email passing the blame back to me.
Really? thats how you are handling this?
So i respond, It feels like you are telling me that I did NOT bring the car for the 2 step at all... So why did I hand over a 2 step to your techs, which they handed back to me when i picked up the car?
I went there for the 2 step, got upsold for the full Nitrous controller (which i was ok with, had it been done correctly) and in the end, left with the 2 step i brought in 34 days ago. When i asked your tech about the 2 step function, not only did he test it with me, but he printed a book and told me go read on how to use it. I see how this shop does business and clearly will not be coming back or referring anyone in the NY/NJ area back there (which i have referred cars here in the past).
There are other issues with my car now that have come up. I inquired about them and they said that could have happen at any point since the car left here including during transport. I am ok with that and am not blaming them for it, but I did ask them if they even did an inspection of the car since I got charged with one. Never mind that, my issue is mainly: I brought the car in for 1 thing, got upsold waited almost 2 months in total and did not even get what I went in for and got charged a ton for an "upscale professional" shop but got crap service. Then when I complained and gave them the opportunity to fix or offer anything, they passed the buck and basically told me flip off....

My first time using them I thought, ok this place is way more expensive than other places, but at least it seems like they pay attention and get the job done.
This time was totally different, Yes very expensive compared to other Vette shops, but clearly do not always pay attention, or even care for the customer or the car they are working on. I left a lot of the other complaints out because there was some months passed since I picked up the car and maybe they are right, "it couldve happen at any point since you picked up the car, even transport", but still I waited 3 weeks for an appointment plus another 34 days to get the car back and what I brought it in for was NEVER done and I was charged for a bunch of other things.

Be careful bringing your car here! Stay in constant communication with them if you are leaving your car for an extended period of time and make sure your car isn't just sitting outside in front of their shop just for pictures !

0TuneTimePerformance

Hello Hector,

We have been emailing you back and forth.
I understand your frustration, we do and did apologize for the scheduling. We never charged you for the job.We also were not told you had HP Tuners. We are sorry for any miscommunication. We have been in business for over 11 years and we will do anything to make our customers happy and fix any wrongs that were done. We always go Above and Beyond to help our customers in any way possible. Again we are sorry if you think you had a bad experience, but we are honest and straight toward about everything we do here, as im sure 100s of Corvette owners would agree.At this point we see no reason to reimburse you for anything as we never charged for more work than we did ...

Z06-HEC*

Lets forget the scheduling for a second...
I brought the car for the 2 Step install... I brought my own and supplied it...
When i picked up the car and asked, I was NOT told that was not done. Instead I was told, read the book and you should be good.
Why was I NOT told, "hey we never did that for you?"

There are plenty of points i can make here, including the fact that I have saved emails stating I have an HP Tuners and I flash back and forth between N/A and Nitrous...
But like i said, forget all the extra details..

I brought the car for the 2 step, and when i picked up the car i was told read the book for that option... Instead of "Hey we did not do that for you".....

With the high bill showing Lingenfelter install, How would I know that wasn't done? I brought it for a 2 Step, got up sold to the Nitrous controller BECAUSE I was told, "Hey it can tune itself for you and ALSO do the 2 step function"....

0TuneTimePerformance

Whats done is done, i cannot go back in time to resolve this issue,you keep bringing up.But im out here trying to make this right. And id appreciate if you didnt slander my business,and post up reviews that are negative when all we are trying to do is help you out. I know there are tons of people on here that can vouch for us.

Z06-HEC*

Well Fortunately for me "SLANDER" consists of making statements that are NOT TRUE. I have not once stated something incorrect and I have all my Emails and Direct Messages to prove anything I have said!

I gave you the chance before I posted anything to correct the issue and you were defensive, not apologetic and avoided what I kept saying over and over. At this point as I have stated, I no longer live in the NY area and there is nothing you can do for me.

So whats left to do is give you a proper review based on my experience that seems to be VERY welcomed by all the members commenting back on my other posts!

Thank you for your time, Take your "L" as I did and keep it moving!

0TuneTimePerformance

There was no chance ever given, regardless of what your emails and DMs state....Do to your personal matters ,you didn't have time,you should have brought the car back immediately for us to remedy the situation. Not wait MONTHS before this was a issue. As stated before ,we are here to HELP and we ALWAYS DO THE RIGHT THING. Merry Christmas & Have a Happy New Year

Z06-HEC*

No chance given? your last email to me was 12/5/17... In my prior email I asked you for suggestions on how to remedy these issues.
Where was your response to that?
Specifically show me where you provided any suggestion on how to make me happy? Anything at all.... I can wait...
On 12/14/17 (yesterday), I finally decided too much time has passed AGAIN, and I was done waiting for any other response from you.

Just like all the other times I was left waiting. The time prior to that, when I wrote and asked, "hey this 2 step is not working..." you said, "Let me check on it and get back to you"... That was 11/21/17

Where was your response to that? When did you EVER get back to me?
November 21, 2017.. I am still waiting for you to let me know what happened to the 2 step install? If you want I can copy and paste the emails and post them.....

Have a good one Matt !

DionWoolen