expedia
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down. Rick |
Did you buy the travel insurance?
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Originally Posted by Tom's_03SVT
(Post 1594756165)
Did you buy the travel insurance?
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Originally Posted by shootnstarz
(Post 1594756147)
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down. Rick |
Originally Posted by shootnstarz
(Post 1594756196)
No, I plead ignorant to all that, all I know is I'm out a lot of money trying to save a few bucks. I will know better next time but that does not make getting 582 dollars stolen from me any better.
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Originally Posted by shootnstarz
(Post 1594756147)
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down. Rick |
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
Shit happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of assholes !!!! Rick Hogue |
Originally Posted by shootnstarz
(Post 1594756713)
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
Shit happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of assholes !!!! Rick Hogue |
Originally Posted by shootnstarz
(Post 1594756713)
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
Shit happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of assholes !!!! Rick Hogue WOW, such an asshole for such a reply...NOT I feel for you, but why lash out at a whole forum because you didn't like the reply from a few? |
Originally Posted by shootnstarz
(Post 1594756147)
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations.
I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down. What do you expect a live person to do? Change the rules for you and get fired? Would YOU? I surely wouldn't go outside the rules of the company. What would you expect us to say? You couldn't read and therefore feel that someone should bend the rules for you? |
Good to know.
I understand cancellation terms and discount travel, but you'd think for their own sake they would at least pro-rate it a little because (as this post demonstrates) complete intransigence means they have a customer who will never book through them again. |
Originally Posted by shootnstarz
(Post 1594756196)
No, I plead ignorant to all that, all I know is I'm out a lot of money trying to save a few bucks. I will know better next time
but that does not make getting 582 dollars stolen from me any better. No, YOU were at fault. Don't try to dramatize it and blame others. READ THE PRINT. You didn't think you were going to get all kinds off goodies cheap, did you? |
Originally Posted by shootnstarz
(Post 1594756713)
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
Shit happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of assholes !!!! Rick Hogue You want understanding? Pay for it. Awww! Got butthurt becuase you don't like to face your own stupidity and try to blame others? |
Originally Posted by confab
(Post 1594756826)
complete intransigence means they have a customer who will never book through them again.
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Often you can just reschedule the bookings to avoid losing the money (deposit or otherwise). I'm doing this now with a resort in Tahoe. I'd only lose $150 but I do eventually want to stay at the place so I'll keep rescheduling my itinerary until it works out. This was suggested by the front desk person since they apparently have lots of reschedules and cancellations.
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Originally Posted by aklim
(Post 1594756889)
Would the few bucks they make with his patronage really do much in the long run when other customers start doing the same thing? Say they play "one off the other", now what? I have worked in retail and seen customers run across the street and say "Your competitor said he'd knock $50 off. Got a better offer?" then take that offer to the other guy and so on and so forth. What happens when I book on 3 sites and wait till the last second to "snipe" the best offer and dump the other 2?
Most companies are concerned about future patronage and try to do something to accommodate people in situations like this. Surprised they did not, but that's the way it is. Their rules. Period. Ideally, I do think they would refund some portion just to avoid situations like this. Some percentage, even if it is small. Say, half? That would avoid the "shopping" situation you describe. But again, I agree that they are under no obligation whatsoever. The fault is the OP's. He paid a price for being unaware of their policies. But Expedia will pay a price also. I worked in retail for a while too, managing stores across three states. We couldn't always accommodate a customer's wishes, but their continued patronage was important to us so we made an effort when it was possible to do so. Right or wrong it is an expectation people have and we didn't want to lose a customer unnecessarily. |
Originally Posted by shootnstarz
(Post 1594756713)
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
Shit happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of assholes !!!! Rick Hogue Expedia is actually one of the easier travel sites that tell you exactly when the free cancellation date is. It often ranges from 3 days to a week. I didn't see a clause for broken shifter cables in the terms on any of the hotels I looked at |
Originally Posted by shootnstarz
(Post 1594756147)
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down. Rick |
So... rent a car for $139 a week and go
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Originally Posted by shootnstarz
(Post 1594756713)
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
Shit happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of assholes !!!! Rick Hogue Someone please help him out. There must be instructions on closing your forum membership somewhere. So you booked for an event then cancelled and expect the hotel and travel service to suck up the cost of the vacant room, they can't rent at the last second. |
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