expedia
Thread Starter
Burning Brakes
Joined: Dec 2014
Posts: 1,038
Likes: 44
From: Pensacola Florida
expedia
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
Thread Starter
Burning Brakes
Joined: Dec 2014
Posts: 1,038
Likes: 44
From: Pensacola Florida
Le Mans Master
Joined: Jul 2004
Posts: 6,221
Likes: 696
From: Clifton Park, NY ............Clearwater, FL ... 85 Original Owner
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
Melting Slicks
Joined: Sep 2005
Posts: 2,797
Likes: 26
From: Oxnard CA
Are you still within 24 hrs of your arrival? You might be able to call the hotel directly and recoupe some of your cash.
Racer
Joined: Dec 2011
Posts: 323
Likes: 8
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
Thread Starter
Burning Brakes
Joined: Dec 2014
Posts: 1,038
Likes: 44
From: Pensacola Florida
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
Racer
Joined: Dec 2011
Posts: 323
Likes: 8
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
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Melting Slicks
Joined: Feb 2015
Posts: 2,069
Likes: 262
From: Park Ridge New Jersey
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
WOW, such an ******* for such a reply...NOT
I feel for you, but why lash out at a whole forum because you didn't like the reply from a few?
Team Owner
Joined: Jul 2004
Posts: 28,369
Likes: 3,258
From: Hartford WI
What do you expect a live person to do? Change the rules for you and get fired? Would YOU? I surely wouldn't go outside the rules of the company.
What would you expect us to say? You couldn't read and therefore feel that someone should bend the rules for you?
Melting Slicks
Joined: Nov 2013
Posts: 3,451
Likes: 336
From: Greater Cincinnati Area.
Good to know.
I understand cancellation terms and discount travel, but you'd think for their own sake they would at least pro-rate it a little because (as this post demonstrates) complete intransigence means they have a customer who will never book through them again.
I understand cancellation terms and discount travel, but you'd think for their own sake they would at least pro-rate it a little because (as this post demonstrates) complete intransigence means they have a customer who will never book through them again.
Team Owner
Joined: Jul 2004
Posts: 28,369
Likes: 3,258
From: Hartford WI
No, YOU were at fault. Don't try to dramatize it and blame others. READ THE PRINT. You didn't think you were going to get all kinds off goodies cheap, did you?
Team Owner
Joined: Jul 2004
Posts: 28,369
Likes: 3,258
From: Hartford WI
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it.
I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it.
I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
You want understanding? Pay for it.
Awww! Got butthurt becuase you don't like to face your own stupidity and try to blame others?
Team Owner
Joined: Jul 2004
Posts: 28,369
Likes: 3,258
From: Hartford WI
Would the few bucks they make with his patronage really do much in the long run when other customers start doing the same thing? Say they play "one off the other", now what? I have worked in retail and seen customers run across the street and say "Your competitor said he'd knock $50 off. Got a better offer?" then take that offer to the other guy and so on and so forth. What happens when I book on 3 sites and wait till the last second to "snipe" the best offer and dump the other 2?
Melting Slicks
Joined: May 2013
Posts: 2,692
Likes: 349
From: Sacramento California
Often you can just reschedule the bookings to avoid losing the money (deposit or otherwise). I'm doing this now with a resort in Tahoe. I'd only lose $150 but I do eventually want to stay at the place so I'll keep rescheduling my itinerary until it works out. This was suggested by the front desk person since they apparently have lots of reschedules and cancellations.
Melting Slicks
Joined: Nov 2013
Posts: 3,451
Likes: 336
From: Greater Cincinnati Area.
Would the few bucks they make with his patronage really do much in the long run when other customers start doing the same thing? Say they play "one off the other", now what? I have worked in retail and seen customers run across the street and say "Your competitor said he'd knock $50 off. Got a better offer?" then take that offer to the other guy and so on and so forth. What happens when I book on 3 sites and wait till the last second to "snipe" the best offer and dump the other 2?
Most companies are concerned about future patronage and try to do something to accommodate people in situations like this. Surprised they did not, but that's the way it is. Their rules. Period.
Ideally, I do think they would refund some portion just to avoid situations like this. Some percentage, even if it is small. Say, half? That would avoid the "shopping" situation you describe.
But again, I agree that they are under no obligation whatsoever. The fault is the OP's. He paid a price for being unaware of their policies. But Expedia will pay a price also.
I worked in retail for a while too, managing stores across three states. We couldn't always accommodate a customer's wishes, but their continued patronage was important to us so we made an effort when it was possible to do so. Right or wrong it is an expectation people have and we didn't want to lose a customer unnecessarily.
Le Mans Master
Joined: Jul 2004
Posts: 6,221
Likes: 696
From: Clifton Park, NY ............Clearwater, FL ... 85 Original Owner
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
Expedia is actually one of the easier travel sites that tell you exactly when the free cancellation date is. It often ranges from 3 days to a week. I didn't see a clause for broken shifter cables in the terms on any of the hotels I looked at
Last edited by Cruisinfanatic; May 17, 2017 at 11:58 AM.
8th Gear
Joined: Jun 2016
Posts: 8
Likes: 1
From: Sunshine State
DO NOT ever do business with this company. I had to cancel my reservations in Bowling Green for the C4 Gathering w/30 hrs notice and I got charged anyway, they don't do refunds for cancellations.
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
So now I'm out $582 for nothing, more than enough to pay for the repairs that caused the cancelations. I am so tired of getting screwed by big companies, and just try to talk to a live person. Pass the word and get this criminal enterprise shut down.
Rick
Melting Slicks
Joined: Oct 2016
Posts: 2,024
Likes: 363
From: Central Alabama
Great, should have known I'd get this kind of support from this forum. Yes I was ignorant to the cancelation terms but I've always booked through the hotel.
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
**** happens like broken shifter cables and sometimes reservations cannot be kept, a little understanding would go a long way but this is not the place for it. I'm glad the folks on the Mountain Run are not like ya'll, they actually try to help but all this forum does it tear people down. What a bunch of ******** !!!!
Rick Hogue
Someone please help him out. There must be instructions on closing your forum membership somewhere.
So you booked for an event then cancelled and expect the hotel and travel service to suck up the cost of the vacant room, they can't rent at the last second.