Quit rubbing it in Tommie. Some of us don't like working on our backs....I damn near bought a lift for my garage to do it myself. But decided I would just be better off paying Chad.

 

nothing wrong with getting chad to do it... he is a good guy and helps a lot of people out..

 

What happened and what did they not resolve?

 

i'd like to know too!

 

I'm not sure about what we did not resolve but here is my understanding:

1.) The battery cable was loose. The customer and two friends, one of which is also very personable with myself and Stephen, all came together to pick up the car, a 99 Vette. I was not there at the time of pickup so I am going by what the customer and Stephen told me. All were engaged in a mutual hobby conversation. Customer went out to look over car and noticed the loose battery cable. Customer came back in and asked for wrench. I am unclear on whether customer stated what wrench was for to Stephen but Stephen gave him a wrench. Customer tightened battery post himself.

Fault - EnglandGreen, without a doubt. I apologized to customer on phone multiple times and he should not have been handed a wrench to tighten his own battery cable.

2.) Customer was not given our normal cam talk. How it differs from stock, how to drive it, how to slip the clutch, etc.... It probably got overlooked due to the fact that there were four people in the office and the customer has owned cammed cars in the past.

Fault - EnglandGreen.

3.) Check engine light came on due to bad coolant level sensor. Customer feels EnglandGreen is responsible for this but EnglandGreen disagrees. This has nothing remotely close to being involved with a cam install.

4.) Customer thinks we are too expensive. Customer received our sale pricing on the cam package as it was purchased during the sale. Nobody is at fault here. Our prices are what they are. Not only are we comparable to our legitimate competition but in a lot of cases we offer the customer MORE in our packages for less money. Please do not compare us to people working out of their backyard or small shops that have no overhead as you are not comparing apples to apples. The customer always knows the price before a car is dropped off to EnglandGreen, if you do not like it, go somewhere else, it is that simple.

There are plenty of shops out there that will do work for less money. We know because they bring us the cars to tune when the work is complete.

I am 100% behind the customer on the loose battery cable issue. There is simply no excuse for it and corrective measures have been taken to make sure that something like this does not happen again.

There is something else that should be said about our "bad customer service". The customer brought in the car with a loose dip stick due to a set of headers installed on the car that were not made for the 99 year model. The headers were for a 2001+ Vette. It was also missing the bolt to hold the dipstick down because there was nothing on the headers to bolt to. EnglandGreen provided a 2001+ dip stick, 2001+ dip stick tube, and a 2001+ dip stick bolt all of which are new and came off of Stephen's personal Vette so we had no delay in delivering the car. None of this was charged to the customer.

EnglandGreen allows itself a week for cam projects. To accommodate the customer, EnglandGreen returned the car back in 2.5 days with the cam package being installed and tuned.

It is impossible to please everyone all of the time but we do try and EnglandGreen does acknowledge the differences here.

Jason

 

Wow!

 

Typo, the Vette is a 98.

 

Wasnt just a loose battery connection. The actual battery terminal brass bolt had been stripped. Easy fix replaced bolt. Also when my battery got disconnect it lost usage on the key fob's. When I asked what was up with my key fob not working I was told that it wasnt working when it got there and my window werent working either. This was an easy fix too basically looked online and reprogramed my key fob right there in the parking lot. All of this took place in sub freezing weather with no one from the shop even walking out with me to look over my car.

Yes I had a couple buddies with me at the time of pickup but you guys should have put personal hobbies on the back burner for a few minutes and took of your paying customer first.

That coolant tank wasnt very old and was in prefect working condition previous of the cam job. I was more upset to the fact that you guy blew it off as being a old car. The coolant was drained and replaced at your shop so I feel it is logical something happened during this process. I have already fixed this problem with a little reading online on how to get the sensor back functioning.

Never had a problem with the price. I decided to take my car to you for a complete package deal. Your prices are a little on the high side but from recommendations from other about your customer service I chose England Green. So now with the overall service I recieved I felt it would have been better to take my car to a cheaper location.

As discussed with stephen about the dip stick. He told me while my car was on the dyno he would sell me his setup off his car since he didnt need it right now. The price was $30 or $40 bucks. I told him to do it. If that amount wasnt included in my final ticket which I still have yet to recieve, then I can drop the cash off anytime.

I actually stated that your turn around time was very quick. You guys got my car out a few days faster than expected. This wasnt a concern of mine.

I told you on the phone that I like the cam and the tune was top notch. I just felt your customer service was lacking. I felt belittled for having a slighty older Vette. I was told many time that car was just old and had 1998 problems which just happen. Maybe they do have some quirks. But that really doesnt explain the poor customer service I recieved. Hopefully everyone involved will learn from this and keep heading forward.

 

Since we are talking about clutches and England Green.

Are you guys still having your deal on the McLeod RXT clutch installation for $2095? Is the clutch balanced before installation? How much more is the clutch installation with the aluminum flywheel as opposed to the steel that is included in your price?

 

I like Pie!

 

No, that sale ended on February 15th. The clutch is balanced from McLeod. We can check the price and send you a PM.

Stephen