Should I get charged for this?
Thread Starter
Advanced
Joined: Nov 2006
Posts: 75
Likes: 0
From: Louisville, KY
Should I get charged for this?
Took my car in a couple months ago to have something looked at. They thought they fixed it. They didn't. The car was still under factory warranty. Took it back to get same thing fixed after factory warranty had expired and they charged me $100+ for a diagnostics fee. They didn't run any diagnostics last time and when I checked in and signed the form approving the work be done they said nothing about any diagnostic fees. Lady in cashiers office told me that if there are any potential diagnostic charges they should have told me before I went to the cashier so I wouldn't be surprised.
I'm thinking about calling the service manager.
Thoughts?
I'm thinking about calling the service manager.
Thoughts?
Race Director
Joined: Mar 2010
Posts: 15,996
Likes: 824
Took my car in a couple months ago to have something looked at. They thought they fixed it. They didn't. The car was still under factory warranty. Took it back to get same thing fixed after factory warranty had expired and they charged me $100+ for a diagnostics fee. They didn't run any diagnostics last time and when I checked in and signed the form approving the work be done they said nothing about any diagnostic fees. Lady in cashiers office told me that if there are any potential diagnostic charges they should have told me before I went to the cashier so I wouldn't be surprised.
I'm thinking about calling the service manager.
Thoughts?
I'm thinking about calling the service manager.
Thoughts?
Hello,
I do apologize for your experience. I would definitely suggest calling the service manager and discussing this with him. Please let me know if you are not satisfied with the outcome after that.
Geoff Allen
Chevrolet Customer Service
Melting Slicks
Joined: Jan 2001
Posts: 2,051
Likes: 2
From: Salem Or.
three thumbs up for this customer service...
Race Director
Joined: Aug 2007
Posts: 12,182
Likes: 1
From: Carmel IN
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Melting Slicks
Joined: Nov 2004
Posts: 2,223
Likes: 12
From: "No matter where you go... there you are"...."You cannot drive a dollar bill". ...and remember... "D
Wow...Now that is good Customer Service.......thanks Geoff
Instructor
Joined: Jan 2006
Posts: 190
Likes: 0
From: Conway NH
Customer Service???
Am I missing something here? The OP suggested himself that he should call the service manager. The problem has not been resolved. In my opinion, good customer service would be taking care of the OP's problem or at least a guarantee that the problem will be addressed by Chevrolet Customer Service on behalf of the OP. I have seen alot of these posts lately where "Chevy Customer Service" apologizes for the issue and makes a minor suggestion which is no more helpful than the advice offered by other forum members. Then, posts are made that say "good job" or "good customer service". Shouldn't we be offering praise for a job well done after the job is actually well done? Can someone please point out where the actual "customer service" has been performed here on behalf of the OP? 
CF Senior Member
Joined: Feb 2006
Posts: 23,313
Likes: 25
From: Tucson Arizona
Am I missing something here? The OP suggested himself that he should call the service manager. The problem has not been resolved. In my opinion, good customer service would be taking care of the OP's problem or at least a guarantee that the problem will be addressed by Chevrolet Customer Service on behalf of the OP. I have seen alot of these posts lately where "Chevy Customer Service" apologizes for the issue and makes a minor suggestion which is no more helpful than the advice offered by other forum members. Then, posts are made that say "good job" or "good customer service". Shouldn't we be offering praise for a job well done after the job is actually well done? Can someone please point out where the actual "customer service" has been performed here on behalf of the OP?
Race Director
Joined: Mar 2010
Posts: 15,996
Likes: 824
Am I missing something here? The OP suggested himself that he should call the service manager. The problem has not been resolved. In my opinion, good customer service would be taking care of the OP's problem or at least a guarantee that the problem will be addressed by Chevrolet Customer Service on behalf of the OP. I have seen alot of these posts lately where "Chevy Customer Service" apologizes for the issue and makes a minor suggestion which is no more helpful than the advice offered by other forum members. Then, posts are made that say "good job" or "good customer service". Shouldn't we be offering praise for a job well done after the job is actually well done? Can someone please point out where the actual "customer service" has been performed here on behalf of the OP?
I do apologize that you feel this way. However, this service writer has a manager. I do have to allow the proper steps to be taken before I can get involved. This is something the dealership should be taking care of itself. If the customer is not happy with anything, I am always more than happy to step in. I do have to allow the dealership the chance to look into this, too.
Geoff Allen
Chevrolet Customer Service
Drifting
Joined: Jun 2007
Posts: 1,575
Likes: 295
From: Overland Park KS
Burning Brakes
Joined: Dec 2003
Posts: 974
Likes: 0
From: Boca Raton Florida
I posted something about losing clutch fluid not too long ago and Geoff posted in my thread also . I pm'd him and he never called me .... boohoo....Had to go back twice and we will see what happens . Sorry to hijack your thread .
Life Time NCM #2196
Joined: Sep 2004
Posts: 82,586
Likes: 1,698
From: Converse TX
Race Director
Joined: Mar 2010
Posts: 15,996
Likes: 824
I do apologize you did not get my messages. However, I did call the number you provided. I also left a voicemail. If you are still in need of assistance, I am more than happy to help. I just want to let you know that I did try to contact and I only received one private message from you asking myself to call you. I apologize for any mix ups. I am sure there are a lot of forum members that will let you know that I always try to reach out, even if there is not much I can do. I am not sure what happened in this case, but I will try to make sure this does not happen again.
Geoff Allen
Chevrolet Customer Service
Drifting
Joined: Feb 2010
Posts: 1,527
Likes: 34
Empty Talks!
Am I missing something here? The OP suggested himself that he should call the service manager. The problem has not been resolved. In my opinion, good customer service would be taking care of the OP's problem or at least a guarantee that the problem will be addressed by Chevrolet Customer Service on behalf of the OP. I have seen alot of these posts lately where "Chevy Customer Service" apologizes for the issue and makes a minor suggestion which is no more helpful than the advice offered by other forum members. Then, posts are made that say "good job" or "good customer service". Shouldn't we be offering praise for a job well done after the job is actually well done? Can someone please point out where the actual "customer service" has been performed here on behalf of the OP?
Last edited by victorf; May 8, 2010 at 12:43 PM.
Racer
Joined: Oct 2007
Posts: 269
Likes: 0
From: Westfield MA
I'm with you Wayne. As an owner I'm happy to know the folks that design our Corvettes are listening to what we have to say. My understanding is that the Corvette paying attention starts at te design level and now I'm seeing that the listening continues when we have issues after the sale. This makes me even more pleased with my decission to buy and own my Corvette.