Bad Service Experience
Thread Starter
Drifting
Joined: Aug 2003
Posts: 1,710
Likes: 974
From: H-Town
2024 Corvette of the Year Finalist - Unmodified
2023 C8 of the Year Winner - Unmodified
2921 C8 of the Year 2021 Modified Finalist
Bad Service Experience
Wanted to let you guys know that I had a bad experience at Parkway in Tomball. Set up an appointment 1 1/2 weeks in advance for an oil change and small fix on my roof panel of the 2008 Vette. Talked with Joe and he agreed that the little plastic piece that keeps the roof panel attached when placed in the trunk would be ordered. By the way, tried to have it fixed a few months before and they didn't have it in stock. They said to show up at 8 on Monday which my wife did after which was asked if she would be waiting on the vehicle, which she said she was, took the vehicle.
Well, 2 1/2 hours later she inquired about the vehichle, she finds out that joe has taken off for lunch and nothing has been done. Long story short, we get the car the next day, without any explanation on what went on and it may or may not be needed to be taken to a reliable chevy place. Anyway, Parkway is off my Christmas list and I will not buy a car from them and probably not a Chevorlet because of them.
Well, 2 1/2 hours later she inquired about the vehichle, she finds out that joe has taken off for lunch and nothing has been done. Long story short, we get the car the next day, without any explanation on what went on and it may or may not be needed to be taken to a reliable chevy place. Anyway, Parkway is off my Christmas list and I will not buy a car from them and probably not a Chevorlet because of them.
Safety Car
Joined: Oct 2003
Posts: 3,854
Likes: 8
From: Pearland, TX
Cruise-In VIII Veteran
St. Jude Donor '03 thru '20
WOW ... That's too bad.
I have actually recieved some of the best service from Parkway that I have ever had. I've made the trek to Parkway from Pearland just because they have done such a good job and have always been quick with routine maintenance.
I have actually recieved some of the best service from Parkway that I have ever had. I've made the trek to Parkway from Pearland just because they have done such a good job and have always been quick with routine maintenance.
Drifting
Joined: Sep 2007
Posts: 1,863
Likes: 0
From: santa fe texas
St. Jude Donor '09
I wouldn't throw the baby out with the bath water. Talk to the guys boss and let him know what happened. They need to know these things so it doesn't happen again( to you or me
). Also, if you get a satisfaction survey from them and every answer is not a positive, they get in big trouble with GM.
). Also, if you get a satisfaction survey from them and every answer is not a positive, they get in big trouble with GM.
Burning Brakes
Joined: Feb 2005
Posts: 1,147
Likes: 0
From: Pearland Texas
St. Jude Donor '08-'09-'10-'11-'12
Same here. Parkway has always provided me quick and excellent service.
Racer
Joined: Sep 2008
Posts: 269
Likes: 0
From: Houston TX
I did not have a good experience at Parkway Chev. the last time I was there. Got there first thing on a Saturday morning to have the oil changed in my 2009 Z06. Told me it would be 2 hours for them to change the oil. Just walked right out.....was like "not going to happen". Went back to The Woodlands to have the oil changed.
Something else that made me worry. I asked the service rep about the procedure in changing the oil. The person had no clue on the steps of what I was asking.
I will not be back to Parkway for service.
Something else that made me worry. I asked the service rep about the procedure in changing the oil. The person had no clue on the steps of what I was asking.
I will not be back to Parkway for service.
Le Mans Master
Joined: May 2005
Posts: 7,912
Likes: 2,058
From: Cypress TX
Not surprising. Parkway is the closest dealer to me with Lonestar being second closest, but I always take my Vette to Mac Haik.
Lonestar scraped the crap out of the underside of my Z the first time it had its oil changed because some inexperienced kid (20ish) couldn't drive it onto the lift correctly. Who the hell puts kids in charge of a $70k+ vehicle?
I've had both good and bad experiences at Parkway, but so far not a bad one at Mac Haik other than the longer drive to get there.
Lonestar scraped the crap out of the underside of my Z the first time it had its oil changed because some inexperienced kid (20ish) couldn't drive it onto the lift correctly. Who the hell puts kids in charge of a $70k+ vehicle?
I've had both good and bad experiences at Parkway, but so far not a bad one at Mac Haik other than the longer drive to get there.
Drifting
Joined: Sep 2007
Posts: 1,863
Likes: 0
From: santa fe texas
St. Jude Donor '09
Tolero Apto Victum
Joined: Jul 2007
Posts: 9,669
Likes: 37
From: Woodlands TX
Wanted to let you guys know that I had a bad experience at Parkway in Tomball. Set up an appointment 1 1/2 weeks in advance for an oil change and small fix on my roof panel of the 2008 Vette. Talked with Joe and he agreed that the little plastic piece that keeps the roof panel attached when placed in the trunk would be ordered. By the way, tried to have it fixed a few months before and they didn't have it in stock. They said to show up at 8 on Monday which my wife did after which was asked if she would be waiting on the vehicle, which she said she was, took the vehicle.
Well, 2 1/2 hours later she inquired about the vehichle, she finds out that joe has taken off for lunch and nothing has been done. Long story short, we get the car the next day, without any explanation on what went on and it may or may not be needed to be taken to a reliable chevy place. Anyway, Parkway is off my Christmas list and I will not buy a car from them and probably not a Chevorlet because of them.
Well, 2 1/2 hours later she inquired about the vehichle, she finds out that joe has taken off for lunch and nothing has been done. Long story short, we get the car the next day, without any explanation on what went on and it may or may not be needed to be taken to a reliable chevy place. Anyway, Parkway is off my Christmas list and I will not buy a car from them and probably not a Chevorlet because of them.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Top 10 Corvette Engines RANKED by Peak Torque (70+ Years of Muscle!)
Joe Kucinski
Corvette ZR1X Will Be Pacing the Indy 500, And Could Probably Race, Too!
Verdad Gallardo
Top 10 Corvettes Coming to Mecum Indy 2026!
Brett Foote
Top 10 C9 Corvette MUST-HAVES to Fix These C8 Generation Flaws!
Michael S. Palmer
10 Revolutionary 'Corvette Firsts' Most People Don't Know
Joe Kucinski
5 Reasons to Upgrade to an LS6-Powered Corvette; 5 Reasons to Stay LT2
Michael S. Palmer
2027 Corvette vs The World: Every C8 vs Its Closest Competitor
Joe Kucinski
10 Most Common Corvette Problems of the Last 20 Years!
Joe Kucinski
Instructor
Joined: Dec 2007
Posts: 166
Likes: 0
From: Cypress, Texas
St. Jude Donor '09
sorry to hear about your bad experience.. i got my car from parkway, great deal, service ok, but bad sales people. i got my car 12-30-2009 and i am still waiting for my freakin NAV disk. no call from sales or mgmnt..when i call they said it still on back order...5months already 
Le Mans Master
Joined: May 2005
Posts: 7,912
Likes: 2,058
From: Cypress TX
Well, be careful with service. I have to revise my statement. I took my truck in there for just front brakes because I had already done the back brakes. No call, no nothing, just an extra charge because the back rotors were "warped and needed resurfacing". Over $400 out the door for just needing front brakes. 
I will never go back there again.
I will never go back there again.
Drifting
Joined: May 2002
Posts: 1,530
Likes: 1
From: Houston TX
There are so many variables at play. The service advisor, the tech, the issue to be addressed, etc, etc.
I have always used Mac Haik for my Corvettes and a Geo Prizm I purchased from them because they are relatively close by - and have been there for years. (My high school buddy's dad bought a 77 Chevy Nova Rally there.)
I had mostly good experiences with them - but the last one was the roof recall back in 05. First off, the dummy attendant left the key in the car and it locked out, so I had to drive back to open the car. The battery also was drained because it wasn't in reverse. Then when I got the car back 2 days later than promised, I found glue marks on the rear quarters and trunk. I still come across some undiscovered stains when I polish my car. Their explanation of the 2 extra days was some story about the replacement roof not available and the paint guy being out. But I suspect they could not get the right paint match for the Millenium Yellow. It was not a perfect match, close but not perfect.
Which brings me to.....
Any recommendations on where to bring my Vette for the second roof recall?????
I have always used Mac Haik for my Corvettes and a Geo Prizm I purchased from them because they are relatively close by - and have been there for years. (My high school buddy's dad bought a 77 Chevy Nova Rally there.)
I had mostly good experiences with them - but the last one was the roof recall back in 05. First off, the dummy attendant left the key in the car and it locked out, so I had to drive back to open the car. The battery also was drained because it wasn't in reverse. Then when I got the car back 2 days later than promised, I found glue marks on the rear quarters and trunk. I still come across some undiscovered stains when I polish my car. Their explanation of the 2 extra days was some story about the replacement roof not available and the paint guy being out. But I suspect they could not get the right paint match for the Millenium Yellow. It was not a perfect match, close but not perfect.
Which brings me to.....
Any recommendations on where to bring my Vette for the second roof recall?????
Le Mans Master
Joined: May 2005
Posts: 7,912
Likes: 2,058
From: Cypress TX
There are so many variables at play. The service advisor, the tech, the issue to be addressed, etc, etc.
I have always used Mac Haik for my Corvettes and a Geo Prizm I purchased from them because they are relatively close by - and have been there for years. (My high school buddy's dad bought a 77 Chevy Nova Rally there.)
I had mostly good experiences with them - but the last one was the roof recall back in 05. First off, the dummy attendant left the key in the car and it locked out, so I had to drive back to open the car. The battery also was drained because it wasn't in reverse. Then when I got the car back 2 days later than promised, I found glue marks on the rear quarters and trunk. I still come across some undiscovered stains when I polish my car. Their explanation of the 2 extra days was some story about the replacement roof not available and the paint guy being out. But I suspect they could not get the right paint match for the Millenium Yellow. It was not a perfect match, close but not perfect.
Which brings me to.....
Any recommendations on where to bring my Vette for the second roof recall?????
I have always used Mac Haik for my Corvettes and a Geo Prizm I purchased from them because they are relatively close by - and have been there for years. (My high school buddy's dad bought a 77 Chevy Nova Rally there.)
I had mostly good experiences with them - but the last one was the roof recall back in 05. First off, the dummy attendant left the key in the car and it locked out, so I had to drive back to open the car. The battery also was drained because it wasn't in reverse. Then when I got the car back 2 days later than promised, I found glue marks on the rear quarters and trunk. I still come across some undiscovered stains when I polish my car. Their explanation of the 2 extra days was some story about the replacement roof not available and the paint guy being out. But I suspect they could not get the right paint match for the Millenium Yellow. It was not a perfect match, close but not perfect.
Which brings me to.....
Any recommendations on where to bring my Vette for the second roof recall?????
Guess with all the area dealers, you roll the dice and take your chances.