Good and Bad Experiances With MTI Houston
01-28-2008, 02:41 PM
#22
Life Time NCM #2196
Here's an Update. David has e-mailed vowing to make right and address the stock parts and the Exhaust. I've been sent a DHL tracking number for the exhaust, and will let everyone here know when it is picked up by DHL's system. David was very kind in both his reply above and his e-mail, taking responsibility for the shortcomings and stating that we weren't alone on negative feedback, and that they were taking a hard look internally to ensure that this doesn't happen to their future customers. I ask the admins to leave this open until we get full resolve, but it looks as though MTI is going to step up to the plate and make things right. 
01-28-2008, 05:13 PM
#23
4th Gear
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Mti
Wow this thread has really become down and dirty. Since it was my car that started it all I would like to set the record straight on our complete experience with MTI. Please understand that we chose to take our car the 1,800 miles away from home based on the positive feedback that we were given by some of their former customers. We had an excellent experience in taking the car in and they performed the work that we were paying for in a timely fashion. I know that some of the items that are listed in the thread were not handled in the best ways possible but to their credit MTI has stepped up to the plate, taken the heat and done the right thing.
One thing in life never changes, everybody gets beat up once in awhile but the persitant companies that believe in the product that they are selling and are willing to admit their shortcomings will always come out on top. If MTI makes that changes that David and I discussed earlier today I think that their young rapidly growing company will be able to add "#1 in Customer Service" to their web page. I for one whish them nothing but the best and I can't wait to have my next vette worked on.
One thing in life never changes, everybody gets beat up once in awhile but the persitant companies that believe in the product that they are selling and are willing to admit their shortcomings will always come out on top. If MTI makes that changes that David and I discussed earlier today I think that their young rapidly growing company will be able to add "#1 in Customer Service" to their web page. I for one whish them nothing but the best and I can't wait to have my next vette worked on.
01-28-2008, 06:20 PM
#24
Safety Car
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Location: Pearland, TX
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St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17-'18-'19-'20
We appreciate the comments and feedback from our customer's above and are in the process of addressing any specific concerns on a case by case basis.
We've been in business for 15 years and field between 300-400 phone calls per day plus numerous e-mails with two people at the front counter. That's not an excuse for the issues that people have encountered and we believe that we have come up with several solutions this morning that will resolve the major issues at hand.
Sincerely,
David Coates
MTI
Houston, TX
We've been in business for 15 years and field between 300-400 phone calls per day plus numerous e-mails with two people at the front counter. That's not an excuse for the issues that people have encountered and we believe that we have come up with several solutions this morning that will resolve the major issues at hand.
Sincerely,
David Coates
MTI
Houston, TX
Good response David.
I believe that your business could grow even more if you all get this type of issue out of the way.
01-29-2008, 08:04 AM
#25
In case anyone is wondering, David has gone out of his way to ship a very nice set of exhaust to me via DHL and I have been tracking the package, now in Waco Texas. He's definitely gone out of his way to ensure we didn't feel let down by their customer service. Looks like they're headed in the right direction, for sure.
Looks like they're headed in the right direction, for sure.
01-31-2008, 12:46 PM
#26
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Now that each side of the dispute has had the opportunity to post to the thread, we're locking it and it will go into the archives.
If there are future developments relative to this transaction, let me know and I'll add any appropriate updates.
If there are future developments relative to this transaction, let me know and I'll add any appropriate updates.
02-08-2008, 12:22 PM
#27
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Adding this to the thread by request:
Originally Posted by iced98lx
Could you please add to the thread that MTI kindly sent me a brand new borla cat back and any pieces we were missing? Thanks!
