Keen Parts
Thread Starter
Le Mans Master
Joined: Jul 2009
Posts: 7,182
Likes: 101
From: Pendleton IN
Keen Parts
I have been buying my parts from a large Corvette Parts Supplier (not MAM) for nearly 30 yrs. I purchase around $15k-$20k or more in parts per year. A few months ago I had a young girl pretty much hang up on me after I got frustrated with her lack of help.
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
Last edited by Vette Daddy; Feb 19, 2013 at 11:30 AM.
Premium Supporting Vendor
Joined: Feb 2012
Posts: 152
Likes: 8
From: Cleves OH
Thanks for the kind words. We do try to go above and beyond to take care of the customers (YOU!) . Anytime anyone calls us, it will be directly answered by a live person , not some computer voice telling you to push a number to get a hold of someone and then wait forever on hold. Our staff is very knowledgeable when it comes to Corvettes . If we don't know an answer to a question, we will find out and call you back within a reasonable amount of time.
Advanced
Joined: Feb 2019
Posts: 84
Likes: 37
From: Lake City, Florida
2021 C1 of the Year Finalist - Unmodified
I'd like add my thanks to Tom Keen and his team for the years of service during my one and only restoration project '58 Corvette. Can't say enough about your great service!
Gary
Gary
Pro
Joined: Jun 2008
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From: Louisville Kentucky
2023 C4 of the Year Finalist - Unmodified
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I've bought GM licensed parts from Keen at the Corvette Expo in Pigeon Forge TN, at the right price with a smiling face.
Pro
Joined: Jun 2008
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From: Louisville Kentucky
2023 C4 of the Year Finalist - Unmodified
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From: Charlestown IN
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Joined: Jun 2008
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From: Louisville Kentucky
2023 C4 of the Year Finalist - Unmodified
2022 C3 of the Year Finalist - Unmodified
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Safety Car
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Safety Car
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From: Albuquerque, NM
Le Mans Master
Joined: Feb 2004
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From: Norcal CA
2018 C1 of Year Finalist
I have been buying my parts from a large Corvette Parts Supplier (not MAM) for nearly 30 yrs. I purchase around $15k-$20k or more in parts per year. A few months ago I had a young girl pretty much hang up on me after I got frustrated with her lack of help.
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
Le Mans Master
Joined: Feb 2000
Posts: 9,061
Likes: 214
From: Epping NH
6th Gear
Joined: Dec 2021
Posts: 6
Likes: 0
From: France
Is Keen Parts as serious as you claim?
No doubt with you, an American consumer, who are "on the spot", but for a foreign customer (France) this is not the case.
After having corrected an error, of their making, on my postal address just before my order was sent.
After certifying (and therefore invoicing) that customs taxes were included in the shipping price, I still had to pay them again.
This meant a total cost of $285 for postage on a 4-pound parcel worth $160.
And that's not all, I received my order but with an error on one of the pieces, a left side for a right side ordered.
I immediately notified Cody who, in response to my e-mail, acknowledged the error and undertook to deliver the correct part. I've been waiting since December 31, 2022, and neither he nor Eric have answered my e-mails since January 08, 2023.
That's a lot of mistakes... and a definite lack of consideration.
Yes, it was a small order of $160 to "test" their efficiency, and I'm certainly not going to continue with them. And I'm now at over $15,000 worth of orders for my 1961 C1 from other, and more serious suppliers. Too bad for them...
What to make of their attitude?
Are they as serious as they say they are and as you claim they are?
Administrator
Joined: Jul 2000
Posts: 53,986
Likes: 6,212
From: About 1100 miles from where I call home.
Yes, they still exist, but is Keen parts really as serious as they advertise on their site and as you claim?
No doubt with you, an American consumer, who are "on the spot", but for a foreign customer (France) this is not the case.
After having corrected an error, of their making, on my postal address just before my order was sent.
After certifying (and therefore invoicing) that customs taxes were included in the shipping price, I still had to pay them again.
This meant a total cost of $285 for postage on a 4-pound parcel worth $160.
And that's not all, I received my order but with an error on one of the pieces, a left side for a right side ordered.
I immediately notified Cody who, in response to my e-mail, acknowledged the error and undertook to deliver the correct part. I've been waiting since December 31, 2022, and neither he nor Eric have answered my e-mails since January 08, 2023.
That's a lot of mistakes... and a definite lack of consideration.
Yes, it was a small order of $160 to "test" their efficiency, and I'm certainly not going to continue with them. And I'm now at over $15,000 worth of orders for my 1961 C1 from other, and more serious suppliers. Too bad for them...
What to make of their attitude?
Are they as serious as they say they are and as you claim they are?
No doubt with you, an American consumer, who are "on the spot", but for a foreign customer (France) this is not the case.
After having corrected an error, of their making, on my postal address just before my order was sent.
After certifying (and therefore invoicing) that customs taxes were included in the shipping price, I still had to pay them again.
This meant a total cost of $285 for postage on a 4-pound parcel worth $160.
And that's not all, I received my order but with an error on one of the pieces, a left side for a right side ordered.
I immediately notified Cody who, in response to my e-mail, acknowledged the error and undertook to deliver the correct part. I've been waiting since December 31, 2022, and neither he nor Eric have answered my e-mails since January 08, 2023.
That's a lot of mistakes... and a definite lack of consideration.
Yes, it was a small order of $160 to "test" their efficiency, and I'm certainly not going to continue with them. And I'm now at over $15,000 worth of orders for my 1961 C1 from other, and more serious suppliers. Too bad for them...
What to make of their attitude?
Are they as serious as they say they are and as you claim they are?
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