Keen Parts
Thread Starter
Le Mans Master
Joined: Jul 2009
Posts: 7,182
Likes: 100
From: Pendleton IN
Keen Parts
I have been buying my parts from a large Corvette Parts Supplier (not MAM) for nearly 30 yrs. I purchase around $15k-$20k or more in parts per year. A few months ago I had a young girl pretty much hang up on me after I got frustrated with her lack of help.
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
Last edited by Vette Daddy; Feb 19, 2013 at 11:29 AM.
Le Mans Master
Joined: Mar 2005
Posts: 6,987
Likes: 269
From: Greenwood In.
I agree, Tom and his crew have always came up with what parts I have needed for my cars I play with. 
Maybe some of the other Parts suppliers should look and see if YOU WERE A CUSTOMER OF THIERS. Oh well to late now. I think if I were a Corvette parts supplier and I had some phone girl cost me a customer buying $15K or more per year in parts her AZZ would be collecting unemployment. Guess they can afford to loose that kind of $$$$$. Keep up the good work Tom and crew.
Maybe some of the other Parts suppliers should look and see if YOU WERE A CUSTOMER OF THIERS. Oh well to late now. I think if I were a Corvette parts supplier and I had some phone girl cost me a customer buying $15K or more per year in parts her AZZ would be collecting unemployment. Guess they can afford to loose that kind of $$$$$. Keep up the good work Tom and crew.
Last edited by Mike Terry; Feb 18, 2013 at 05:39 PM.
Thread Starter
Le Mans Master
Joined: Jul 2009
Posts: 7,182
Likes: 100
From: Pendleton IN
Instructor
Joined: Oct 2011
Posts: 199
Likes: 1
Great people. I just met up with them with my 'new' C2; they've been a tremendous help already. Tom immediately told me, upon meeting and talking for a few moments, that no questions are stupid. Gotta love that; I"ve already asked a lot of questions....
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Brett Foote
Premium Supporting Vendor
Joined: Feb 2012
Posts: 152
Likes: 8
From: Cleves OH
Thanks for the kind words. We do try to go above and beyond to take care of the customers (YOU!) . Anytime anyone calls us, it will be directly answered by a live person , not some computer voice telling you to push a number to get a hold of someone and then wait forever on hold. Our staff is very knowledgeable when it comes to Corvettes . If we don't know an answer to a question, we will find out and call you back within a reasonable amount of time.
Intermediate
Joined: Nov 2012
Posts: 32
Likes: 1
Agreed! The folks at Keen Parts have helped me out with a couple of projects-I'm getting ready to start project #3. Its nice to be able to talk to a helpful and friendly voice and know that I won't be disappointed with parts.
Melting Slicks
Joined: Nov 2003
Posts: 2,608
Likes: 7
From: the GOCC are everywhere, even back from "band camp"
Agreed, they are great. I called and placed an order based on this thread. They had one part I needed, not the other. I place the order and within an hour I had a shipping confirmation. Nice job, thanks guys.
Bruce
Bruce
Melting Slicks
Joined: Jun 2001
Posts: 2,750
Likes: 724
From: Fountain Hills Arizona
2022 C2 of the Year Finalist - Modified
I'll chime in again with my vote for Keens. Tom absolutely requires that when the phone rings with a customer, it gets answered within a couple of rings. Great group of folks, Tom, TJ, Kevin, Kyle, Tim, Chris, Adam, Scott, Tonya, and more behind the scenes.
Instructor
Joined: Apr 2014
Posts: 246
Likes: 143
Always Looking for New Parts Sources
I have been buying my parts from a large Corvette Parts Supplier (not MAM) for nearly 30 yrs. I purchase around $15k-$20k or more in parts per year. A few months ago I had a young girl pretty much hang up on me after I got frustrated with her lack of help.
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
I spoke face to face with the owner of the vendor in Kissimmee last moth and explained what happened. I was told that they would look into it.
Still haven't heard from them yet............
All my business now goes to Tom Keen, Keen Parts. Tom is hungry for your buisness and provides TOP NOTCH customer service. He now has 100% of my business for what he can supply. He went over and beyond for me during a mis-hap with a customer car at the Mecum Auction last month. Can't ask for anything more than that!
Thanks to Tom and his counterparts at Keen Parts!
Brett Henderson
THANKS FOR THE TIP! I will check them out for sure!
Burning Brakes
Joined: Jan 2024
Posts: 807
Likes: 609
From: Lucas,Texas
when I needed exhaust bezels for my '66 and all of the other vendors were "out of stock" I checked with Keen and they had them on the shelf. they didn't even act offended when I asked if they would actually lay hands on the parts before I ordered. I didn't want to order just to find out a day later, the parts were back ordered. thanks for great service!
Race Director
Joined: Jul 2018
Posts: 10,562
Likes: 8,362
From: San Antonio, TX/Mahopac, NY
2024 Corvette of the Year Finalist - Modified
2024 Corvette of the Year Finalist - Unmodified
2023 C7 of the Year Winner - Modified
Me too! They carried a rebuild kit for the J56 proportioning valve in my ‘66. Had it in a couple days. Great vendor!