Anyone order from PFYC.com?
Thread Starter
Pro
Joined: Nov 2018
Posts: 737
Likes: 986
From: Delray Beach, Florida
Anyone order from PFYC.com?
Was wondering if anyone here has ordered before from PFYC.com (PartsForYourCar)? I had ordered some new wheels from them but now I am not getting a warm and fuzzy feeling. Besides the order confirmation email, have not heard from them since. I have tried to call on a number of occasions but every time the call goes to VM. So far none of my messages have been returned. All I was requesting was an ETA as to when they would ship.
Couple things have me concerned. First if you Google Maps their address listed on their website, it is basically in the middle of nowhere! In the middle of farm land. There is another address which is a building that does aircraft sales. Now they do say they so not ship from their location, so maybe this is a side job for someone or it is operating out of an office in that building and all they do is drop ship from the part vendors?
Online reviews for PFYC are not exactly stellar. In fact down right bad. The fact I have left multiple messages with no replies is not a good sign and unacceptable customer service.
BUT....they are listed as a platinum vendor here on this forum and post quite a bit and also a good rating on BBB.
I hope I am wrong about them, otherwise I will have to stop payment *they did process my CC).
Couple things have me concerned. First if you Google Maps their address listed on their website, it is basically in the middle of nowhere! In the middle of farm land. There is another address which is a building that does aircraft sales. Now they do say they so not ship from their location, so maybe this is a side job for someone or it is operating out of an office in that building and all they do is drop ship from the part vendors?
Online reviews for PFYC are not exactly stellar. In fact down right bad. The fact I have left multiple messages with no replies is not a good sign and unacceptable customer service.
BUT....they are listed as a platinum vendor here on this forum and post quite a bit and also a good rating on BBB.
I hope I am wrong about them, otherwise I will have to stop payment *they did process my CC).
Melting Slicks
Joined: Nov 2002
Posts: 3,098
Likes: 301
From: North shore,Ma./Naples Florida
I ordered a cargo mat from them weeks ago with nothing but radio silence. No one picks up a phone call. Maybe this virus thing? Seems everyone is lagging some these days, but I hope something happens soon.
Last edited by Frankie2blue; May 29, 2020 at 05:42 AM.
Melting Slicks
Joined: Oct 2016
Posts: 3,340
Likes: 2,084
From: Lehigh Valley PA
You have to assume that most of these smaller vendors are either not in the office or working on a skeleton crew at best. Hence, orders from these smaller shops, will be substantially delayed - that has to be expected.
Burning Brakes
Joined: May 2015
Posts: 930
Likes: 333
From: Sherrills Ford North Carolina
Not the way to do business...
Last edited by Tommy79; May 29, 2020 at 08:51 AM.
Race Director
Joined: Jan 2002
Posts: 19,557
Likes: 1,470
From: I love you & miss you Linda
2017 C7 of the Year Finalist
St. Jude Contributor
I have purchased from PFYC years ago and there were no issues.
These are very different times right now. Good chance they are down and possibly out from this pandemic. Plus Vendors they are dealing with are most likely either closed or working at a much slower pace than usual. I’d expect orders from almost all vendors on parts to be slowed down now as well as shipping. I know USPS package delivery for the past 60 days is ridiculously bad.
These are very different times right now. Good chance they are down and possibly out from this pandemic. Plus Vendors they are dealing with are most likely either closed or working at a much slower pace than usual. I’d expect orders from almost all vendors on parts to be slowed down now as well as shipping. I know USPS package delivery for the past 60 days is ridiculously bad.
Melting Slicks
Joined: Oct 2016
Posts: 3,340
Likes: 2,084
From: Lehigh Valley PA
Im not sure what you are disagreeing with? Small companies are either closed or have only a handful of folks there. Orders are done ONLINE...not over the phone - so orders can come in non stop - doesn't mean there is anyone there to process them... Also - if they are not there, then their website isn't getting updated either...Im not saying that its not a good idea to have "some" sort of communication, but to "expect" it in times like this, in a small company...your in a dream world.
Thread Starter
Pro
Joined: Nov 2018
Posts: 737
Likes: 986
From: Delray Beach, Florida
I have purchased from PFYC years ago and there were no issues.
These are very different times right now. Good chance they are down and possibly out from this pandemic. Plus Vendors they are dealing with are most likely either closed or working at a much slower pace than usual. I’d expect orders from almost all vendors on parts to be slowed down now as well as shipping. I know USPS package delivery for the past 60 days is ridiculously bad.
These are very different times right now. Good chance they are down and possibly out from this pandemic. Plus Vendors they are dealing with are most likely either closed or working at a much slower pace than usual. I’d expect orders from almost all vendors on parts to be slowed down now as well as shipping. I know USPS package delivery for the past 60 days is ridiculously bad.
Race Director
Joined: Jan 2002
Posts: 19,557
Likes: 1,470
From: I love you & miss you Linda
2017 C7 of the Year Finalist
St. Jude Contributor
He says right on his website he doesn't ship from his location. Most likely he runs this business from a single computer and has the parts drop shipped to the customers directly from the vendors. Not that uncommon. So yes, there could be delays. But to not reply to customer's messages.......unacceptable. Most of the complaints I read mentioned the same thing. He is obviously working, he processed my CC.
I hope it works out fir you.
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Thread Starter
Pro
Joined: Nov 2018
Posts: 737
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From: Delray Beach, Florida
@PFYC has a thread just below this one where they posted today... so apparently, they are out there somewhere. Maybe they can respond to here?
Absolutely nothing! They were online a good 20 minutes or so after I sent it. Well will be contacting my CC company.
Melting Slicks
Joined: Nov 2002
Posts: 3,098
Likes: 301
From: North shore,Ma./Naples Florida
I emailed them last night from their site and they got right to me this morning. As I suspected it is the virus thing, and the vendor that makes my product just reopened and have back orders to fill and will send tracking as soon as it is ready. This friggin virus thing has changed a lot of things and even shipping is slow. I have sent things 3 days and had it take five or six. I think we all need patience, though it’s hard sometimes. They do have things on their site also about the Covid mess.
Thread Starter
Pro
Joined: Nov 2018
Posts: 737
Likes: 986
From: Delray Beach, Florida
I emailed them last night from their site and they got right to me this morning. As I suspected it is the virus thing, and the vendor that makes my product just reopened and have back orders to fill and will send tracking as soon as it is ready. This friggin virus thing has changed a lot of things and even shipping is slow. I have sent things 3 days and had it take five or six. I think we all need patience, though it’s hard sometimes. They do have things on their site also about the Covid mess.
Former Vendor
Joined: Nov 2004
Posts: 8,525
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From: Ohio
Hey All, Thank you for your comments. We are up and running. We were hit with the virus that slowed us down a bit and we are back up and operational. If you have an issue or question please feel free to reach out to us at info@pfyc.com. We will be more that happy to reply to you.
Thanks again! and be safe.
Thanks again! and be safe.
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Elmer
Former Vendor
Joined: Nov 2004
Posts: 8,525
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From: Ohio
Hey people... we need to keep in mind that not all was that bad...the wheel order above was only 3 or 4 days old when he reported it to his cc company...it wasnt like it was 3 or 4 weeks old. For wheels to get turned around that fast is pretty darn good. When he filed his claim, his wheels were already shipped. So lets not jump to conclusions that are not fully disclosed. Not trying to he a hero, just honest.
Next, we apologize for anyone that is or has been trying to call, we have been very busy on the phones. They are ringing off of the hook daily. The Sales/Customer Service Team is answering about 100 calls per day.
If you have an issue with an order or a question about an order, it would be best to email us at info@pfyc.com
Thank you all and stay healthy,
Next, we apologize for anyone that is or has been trying to call, we have been very busy on the phones. They are ringing off of the hook daily. The Sales/Customer Service Team is answering about 100 calls per day.
If you have an issue with an order or a question about an order, it would be best to email us at info@pfyc.com
Thank you all and stay healthy,
Pro
Joined: Jul 2005
Posts: 547
Likes: 21
I have ordered 2 different types of exhaust from PFYC, first was a flowmaster. It took them almost a week and after me trying to reach them several times on estimated ship times. finally got a response saying from PFYC saying that exhaust is no longer available but YET it is still on the website. I ordered the SLP exhaust same thing multiple emails to get shipping time and I find out it is 6 weeks out but they went ahead and billed my cc. covid is an excuse used by many poor business activities and it seems this one uses it quite frequently. I even told them they should not have billed my cc and why does it not show item on backorder on the website. I have contacted my cc company to flag the transaction just in case I need to dispute it. very disappointed in this service, I can understand delays especially right now but the lack of communication or concern on their part is another issue. Here's to crossing my fingers I get my exhaust.
Last edited by BUCKSFAN; Dec 23, 2021 at 08:26 AM.
Former Vendor
Joined: Nov 2004
Posts: 8,525
Likes: 201
From: Ohio
I have ordered 2 different types of exhaust from PFYC, first was a flowmaster. It took them almost a week and after me trying to reach them several times on estimated ship times. finally got a response saying from PFYC saying that exhaust is no longer available but YET it is still on the website. I ordered the SLP exhaust same thing multiple emails to get shipping time and I find out it is 6 weeks out but they went ahead and billed my cc. covid is an excuse used by many poor business activities and it seems this one uses it quite frequently. I even told them they should not have billed my cc and why does it not show item on backorder on the website. I have contacted my cc company to flag the transaction just in case I need to dispute it. very disappointed in this service, I can understand delays especially right now but the lack of communication or concern on their part is another issue. Here's to crossing my fingers I get my exhaust.