Bobshouseofwheels
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Joined: Jun 2019
Posts: 59
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From: Missouri
Bobshouseofwheels
I'll start this post by stating clearly that I am VERY happy with the product. The wheels arrived well packaged, mounted well, and look GREAT (IMHO).
Now, that being said, I want to voice my dissatisfaction with the manner in which the transaction took place.
Bob was Johnny on the spot with his communication with me via email and phone when we were discussing the purchase of my wheels. I pulled the trigger and he told me the wheels would be here on a specific date. He provided me with one tracking number, which I assumed was the entire shipment. Based on the tracking number and his word, I arranged to have the wheels transported and mounted (you can't tote 4 wheels in a Vette without a separate vehicle). Imagine my surprise when only 2 wheels arrived. I called him immediately, with the FEDEX driver still present, and he then explained that the shipment was going to be split into a separate shipment. He then provided me with additional tracking numbers for the 2nd shipment, which indicated it would be another week for my wheels. This created a logistical issue for me and cause some personal issues as well.
Now, I don't have an issue with shipments being split or there being a delay. I understand that there's a pandemic going on and whatnot, but what I DO have an issue with is Bob not communicating this information to me sooner. Furthermore, it took ME to initiate contact...not HIM. Following this phone call, I sent him an email expressing my frustration for this. Radio silence. Remember, he had been VERY quick to reply prior. A few days later (Father's Day Weekend), I sent a follow-up email. Again, nothing.
My wheels finally arrived and I had them mounted this weekend. I emailed him and let him know that the wheels had arrived and had been mounted and that I was happy with the product. Shockingly, he replied to my email within a few hours.
I convey this for two reasons: 1. His product is terrific and he should get credit for this. However, 2. I expected better communication regarding the split shipment and the communication AFTER I made my displeasure known. I am happy to share with anyone the emails I sent him (as well as his responses...from the first email to the last for transparency). I'm sure many more of you have had better experiences, but it was not a small thing for me to rearrange schedules to accommodate a change in shipping. Furthermore, it was unacceptable that I was not contacted ahead of time to let me know, nor is it acceptable that my emails expressing my frustration went unanswered...at all.
In summary: great product, lackluster customer service/response. This is simply an FYI for everyone on this forum. YMMV
Now, that being said, I want to voice my dissatisfaction with the manner in which the transaction took place.
Bob was Johnny on the spot with his communication with me via email and phone when we were discussing the purchase of my wheels. I pulled the trigger and he told me the wheels would be here on a specific date. He provided me with one tracking number, which I assumed was the entire shipment. Based on the tracking number and his word, I arranged to have the wheels transported and mounted (you can't tote 4 wheels in a Vette without a separate vehicle). Imagine my surprise when only 2 wheels arrived. I called him immediately, with the FEDEX driver still present, and he then explained that the shipment was going to be split into a separate shipment. He then provided me with additional tracking numbers for the 2nd shipment, which indicated it would be another week for my wheels. This created a logistical issue for me and cause some personal issues as well.
Now, I don't have an issue with shipments being split or there being a delay. I understand that there's a pandemic going on and whatnot, but what I DO have an issue with is Bob not communicating this information to me sooner. Furthermore, it took ME to initiate contact...not HIM. Following this phone call, I sent him an email expressing my frustration for this. Radio silence. Remember, he had been VERY quick to reply prior. A few days later (Father's Day Weekend), I sent a follow-up email. Again, nothing.
My wheels finally arrived and I had them mounted this weekend. I emailed him and let him know that the wheels had arrived and had been mounted and that I was happy with the product. Shockingly, he replied to my email within a few hours.
I convey this for two reasons: 1. His product is terrific and he should get credit for this. However, 2. I expected better communication regarding the split shipment and the communication AFTER I made my displeasure known. I am happy to share with anyone the emails I sent him (as well as his responses...from the first email to the last for transparency). I'm sure many more of you have had better experiences, but it was not a small thing for me to rearrange schedules to accommodate a change in shipping. Furthermore, it was unacceptable that I was not contacted ahead of time to let me know, nor is it acceptable that my emails expressing my frustration went unanswered...at all.
In summary: great product, lackluster customer service/response. This is simply an FYI for everyone on this forum. YMMV
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Joined: Jan 2007
Posts: 29,063
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From: cookeville tennessee
ttt
I agree with you on that he should have email at the least to you about the split & the week delay on the second shipment. Plus it does seem if you are happy & you get a very fast reply, but if you are not maybe they are thinking if you dont say no more that they want you to think THEY NEVER GOT THE EMAIL ARE SOMETHING.. Robert
