Issue with RPI
Thread Starter
Le Mans Master
Joined: Dec 2017
Posts: 5,630
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22
Issue with RPI
I ordered a C5 domed steering wheel decal from RPI on August 27th. I immediately got a confirmation email with an order #. The email advised that I would get another email telling me when my order shipped. I was under the impression that this was an in stock item, so when I had not heard anything back, I sent them a polite email on September 3rd asking if they knew when my order would ship. I waited another 5 days with absolutely no response at all to my email. I then sent another email. I also sent a PM to RPI DON on the forum. Still I had no response at all to me emails or PM. Yesterday, I sent a PM to RPI Designs (who manages their vendor listing per the vendor directory). I STILL have not received a response of any kind from my multiple attempts at communication. I had really hoped for better customer service from a forum vendor. I am hoping that the forum can help to resolve this issue.
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After being asked by the OP, I will be reaching out to the vendor concerning the complaints mentioned in this thread. While I can't guarantee any resolution, I will report what response, if any, I get.
Thread Starter
Le Mans Master
Joined: Dec 2017
Posts: 5,630
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22
Thread Starter
Le Mans Master
Joined: Dec 2017
Posts: 5,630
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22
Thread Starter
Le Mans Master
Joined: Dec 2017
Posts: 5,630
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22
I received 2 PMs this morning. The first one from RPIDON asked me what color decal I wanted. The second much more honest PM was from RPI Designs. It told me they've had issues due to Covid, and that the decal I ordered is on back order with no reasonable ETA on when they might get more in. They asked if I wanted to wait or cancel my order. I replied that I would like to cancel my order. We'll see if I get a quick refund to my PayPal account, or if I will have to open a dispute through PayPal.
A HUGE shout out to Vetteman Jack on this one. Without your intervention, I would never have heard back.
A HUGE shout out to Vetteman Jack on this one. Without your intervention, I would never have heard back.
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I hope RPI Is removed from our forum as a vendor.
Thread Starter
Le Mans Master
Joined: Dec 2017
Posts: 5,630
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22
Just a head up, I can confirm that PFYC (part for your car) is part of RPI.
Last edited by MWWarlord; Dec 23, 2020 at 12:16 PM.
Heel & Toe
Joined: Oct 2020
Posts: 15
Likes: 10
From: Treasure Coast, Florida
I was going to order a set of K/O wheels from RPI Designs for my 66 Coupe. Not sure I want to PayPal them after reading all of the complaints. Has anyone purchased K/O wheels from them?
Thread Starter
Le Mans Master
Joined: Dec 2017
Posts: 5,630
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22
I've never ordered wheels from them. However, I think the posts in this section speak for themselves. Order at your own risk.
Team Owner
Joined: Apr 2008
Posts: 22,707
Likes: 1,697
From: South Carolina
They have had lots of forum business over time and with very good results satisfied customers....I've used them at least ten times...all good. Look like a lot more problems going on this year though for what ever reason...Good luck out there...
Drifting
Joined: Nov 2011
Posts: 1,843
Likes: 330
From: western NY
I had to get the Ohio Atty General and the BBB involved due to RPIs deceptive business practices. They even tried to lie & deceive them, I still have the paper trail for that. Shortly after, I got a call from the FTC (Federal Trade Commission) about them. I gave them all the info, but don't know whatever resulted from that.
Pro
Joined: Jun 2015
Posts: 601
Likes: 79
From: Georgia
(quoted post containing site bashing removed)
I have come to the same conclusion as you have. They didn't respond to phone call messages or emails until I started asking around about others' experiences. After that, I finally received an email response saying that the product I ordered is on backorder. I'm probably going to file a dispute with Amex on the charge to my card.
I have come to the same conclusion as you have. They didn't respond to phone call messages or emails until I started asking around about others' experiences. After that, I finally received an email response saying that the product I ordered is on backorder. I'm probably going to file a dispute with Amex on the charge to my card.
Last edited by vettebuyer6369; Nov 29, 2020 at 12:08 AM. Reason: Remove quote of site bashing post
Advanced
Joined: Aug 2020
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2020 C8 of the Year Finalist - Unmodified
I have come to the same conclusion as you have. They didn't respond to phone call messages or emails until I started asking around about others' experiences. After that, I finally received an email response saying that the product I ordered is on backorder. I'm probably going to file a dispute with Amex on the charge to my card.
Pro
Joined: Jun 2015
Posts: 601
Likes: 79
From: Georgia
Thread Starter
Le Mans Master
Joined: Dec 2017
Posts: 5,630
Likes: 3,333
From: Virginia
2021 C5 of the Year Finalist - Modified
St. Jude Donor '21-'22