RPI Design never responds?
Thread Starter
Cruising
Joined: Jul 2020
Posts: 12
Likes: 0
RPI Design never responds?
Happy Monday! I guess title says it all, I have left 4 voicemails and an email without a response. I'm guessing they don't respond? I ordered a painted part and while the packaging is wonderful the quality control is atrocious, I'm guessing I'm stuck with wall art at this point.
Melting Slicks
Joined: May 2005
Posts: 2,866
Likes: 123
From: gresham oregon
Happy Monday! I guess title says it all, I have left 4 voicemails and an email without a response. I'm guessing they don't respond? I ordered a painted part and while the packaging is wonderful the quality control is atrocious, I'm guessing I'm stuck with wall art at this point.
Thread Starter
Cruising
Joined: Jul 2020
Posts: 12
Likes: 0
I guess I've never had to file a dispute on something I received, its just been an instance or two on something that got 'lost'. I'll call them tomorrow, but how up-hill of a battle am I likely starting trying?
Thread Starter
Cruising
Joined: Jul 2020
Posts: 12
Likes: 0
Weird, wonder if RPI watches the forums because suddenly I get an email asking for pictures. Not sure how I'm supposed to get good pictures of a flat black part that is so large, but I guess its a start. Would have maybe expected an apology, explanation, etc. but maybe I'm setting that bar too high.
Anywho guess its progress!
Anywho guess its progress!
Drifting
Joined: Jul 2017
Posts: 1,365
Likes: 471
From: S.E. Pennsylvania
It only takes a minute to place a call and respond to a customer inquiry and even less for an email. The company should not be patronized due to their poor performance for CF members...
And this complaint is just one of many. If everyone participated they would get in line quickly...
And this complaint is just one of many. If everyone participated they would get in line quickly...
Administrator
Joined: Jul 2000
Posts: 53,997
Likes: 6,213
From: About 1100 miles from where I call home.
Glad to hear the company responded one day after your thread posting. Ill close the thread then as all we are getting otherwise are third party comments, some bashing the site.
You can complete this offline.
If you or the vendor wants to update this thread with a resolution, please PM me and I will add it to the thread.
You can complete this offline.
If you or the vendor wants to update this thread with a resolution, please PM me and I will add it to the thread.
