American Heritage Performance dispute resolved to customer's satisfaction
10-24-2021, 10:48 AM
#21
Drifting
Sorry to ear about that sir. But I'm 100% sure that if you go to the shop again and talk directly with Kohle, he are a stand up guy that have his buisness encarved into his heart. He will get this things figured out I'm 100% confident. Social medias are not the right path to correct problems with shop. Don'T forget, in this world, the perfection and the 0 trouble doesn't exist. Like he explain to you he deal with covid 19, employee problems maybe due also for covid19, like every buisness in the world are dealing with and everthing suffers from that. I apologized sincerly for the trouble you have. I wish you the best that being resolved, but knowing how Kohle are working ( I'm dealing with him since 2016) And he are a stand up guy. He will get you resolved I'm sure of that.
10-24-2021, 12:41 PM
#22
Burning Brakes
Thread Starter
Sorry to ear about that sir. But I'm 100% sure that if you go to the shop again and talk directly with Kohle, he are a stand up guy that have his buisness encarved into his heart. He will get this things figured out I'm 100% confident. Social medias are not the right path to correct problems with shop. Don'T forget, in this world, the perfection and the 0 trouble doesn't exist. Like he explain to you he deal with covid 19, employee problems maybe due also for covid19, like every buisness in the world are dealing with and everthing suffers from that. I apologized sincerly for the trouble you have. I wish you the best that being resolved, but knowing how Kohle are working ( I'm dealing with him since 2016) And he are a stand up guy. He will get you resolved I'm sure of that.
And he cant blame things on Covid as he tried to do, because that all happened Before they ever worked on my car, and Khole Himself ( per his emails ) said he personally inspected my car himself and said it was good to go.
Im a fair and understanding guy, and Im ok if a mistake happens as I know sometimes they do, but you have to deal with them and make them right at all cost and when you refuse to do that, especially when those issues could possibly seriously damage someones property, or life, then Im going to have a big problem with that and thats exactly what hes done. I am a Biz owner myself, and I also had Covid shut down my company, so I know exactly what its like, and I would never use that as any excuse as to why our work was done poorly, or why I lied and damaged someones stuff. And I surely wouldnt leave things the way he did to me. Theres just no excuse here. Hes had plenty of time time to handle this the right way and all hes done is continue to lie and make it worse.
Again, Im just trying to help others now. Ill have my day in court.
10-24-2021, 02:14 PM
#23
Restocking fees are nothing outrageous especially for smaller operations. The time spent working on the sale, managing the inventory, handling the parts and prep for shipping is time spent you dont get back.
These policies exist to precisely discourage wasting time. Ive run a few businesses over the years, some in retail, and its always the same story: the more flexible you are, the worst it gets.
Working with customers isnt easy by definition and there usually a sentiment of entitlement that makes it hard to make everyone happy.
In this particular situation, you worked your way down from 30% to 5% and youre still unhappy. Youre not MORE or LESS happy than if you had pay the 30%. By spending the time to negotiate with you and working with you, the shop didnt gain anything. Youre still unhappy. You still wont do business with them again. Was it worth their time? Clearly not. Now multiply that by how many clients, and you should understand why these policies exist and why most shops are sticking to them rather than negotiating on the case by case basis.
I hope you understand what Im trying to say. Youre not a bad guy for having expectations as a customer. I am just trying to give you a different perspective on why shops usually apply these fees and are most of the time rigid about them.
These policies exist to precisely discourage wasting time. Ive run a few businesses over the years, some in retail, and its always the same story: the more flexible you are, the worst it gets.
Working with customers isnt easy by definition and there usually a sentiment of entitlement that makes it hard to make everyone happy.
In this particular situation, you worked your way down from 30% to 5% and youre still unhappy. Youre not MORE or LESS happy than if you had pay the 30%. By spending the time to negotiate with you and working with you, the shop didnt gain anything. Youre still unhappy. You still wont do business with them again. Was it worth their time? Clearly not. Now multiply that by how many clients, and you should understand why these policies exist and why most shops are sticking to them rather than negotiating on the case by case basis.
I hope you understand what Im trying to say. Youre not a bad guy for having expectations as a customer. I am just trying to give you a different perspective on why shops usually apply these fees and are most of the time rigid about them.
10-24-2021, 07:11 PM
#24
Burning Brakes
Thread Starter
I have no dog in the fight, but how do you charge a restocking fee on something you haven't pulled to ship? I had a very good experience with AHP. However, I will say this, and please bear with me. Everyone needs some time away from the job, be it personal, vacation, or health related. I had a big misunderstanding with Kohle, because he was covering the counter for the regular counter guy. He told me some prices for things that they don't do, unless you order it in a 'package'. Regardless, things got a bit heated, BUT-He made good on everything he said that he probably shouldn't have. I am a satisfied, very satisfied, customer. EVERY shop screws up sometimes, and if things happened the way the OP says (and I have no reason to think he's making it up), I'd be pissed off too. All I can say is I'd do business with him again. OP, I wish you the very best of luck. I've been involved in the past with a shop who gave me the impression that getting their money was more important than properly working on my car. But it'd kill me if I didn't put it on a shelf somewhere in my mind, and move on.....
My car is good now, and Ill be going for the CHAMPIONSHIP in NOV, and Im confidant A judge will make Khole repay me.
Last edited by Socalconstruction1; 10-24-2021 at 07:12 PM.
10-26-2021, 09:55 AM
#26
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Each side has posted their version of the facts. Closing the thread and moving it to Transactions Feedback as per the rules:
https://www.corvetteforum.com/forums...-feedback.html
If there are any updates from either side you can forward them to us via PM and we can consider adding them to this thread.
https://www.corvetteforum.com/forums...-feedback.html
If there are any updates from either side you can forward them to us via PM and we can consider adding them to this thread.
12-16-2021, 10:39 AM
#27
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OP has provided this update:
Update to this post, Kkole has given me a full refund and I am satisfied with this outcome and consider this issue resolved, I tried to delete this thread but cannot do so, so my only option now is to post this update. This matter is closed