Weapon-X: Poor experience, not recommended
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Joined: Aug 2006
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Weapon-X: Poor experience, not recommended
Sharing my experience for others knowledge. The below provides a timeline from July to present on an order placed with Weapon-X Motorsports for wheel spacers and extended thread lug nuts.
7/20
Summary
7/20
- Order placed for "Flush Look" Wheel Spacers (Slip On) [Corvette C8] - 11mm Thick / Black Lug Nuts / 4 wheels
- 15-25 days estimated ship time
- Emailed to ask status as the estimated ship time had passed
- Received notice of shipment
- Received spacers and lug nuts from drop shipper
- Tried to install, but both were too small
- Took and sent pics showing micrometers on spacer hubs, fitment of spacers on wheel, & lug nut comparison
- Asked for refund and return shipping label
- Received response that it was a manufacturing error and new spacers & lug nuts could be sent out that day
- Accepted response
- Emailed Weapon-X as I had not received a shipping notice yet
- Received shipping notice
- Received spacers that are the correct fit
- No lug nuts included
- Emailed Weapon-X to notify them of the missing lug nuts
- Received email from Weapon-X that drop shipper should be contacting me or sending them soon
- Ordered correct lug nuts from Amazon as I had a feeling (turns out to be correct) that they were not going to come through
- Emailed Weapon-X, as I had not received lug nuts nor communication from drop shipper
- Asked for partial refund in the amount of $52.75 (cost of the lug nuts I bought purchased, included a screenshot of the Amazon order)
- Received a response from Kim that she would get with her boss and get back to me
- Emailed to ask for update as I had never heard anything else
- No response from this email or any further communication
Summary
- I have asked to be made whole (have correct spacers and lug nuts that I ordered for the price agreed upon) via a partial refund that covers the additional cost I incurred for other lug nuts.
- I have not asked for any discount due to poor experience or compensation for my time sourcing and procuring correct parts elsewhere.
- Unable to ever reach anyone via phone, only email would get a response.
- It has been almost 4 months since I placed the original order, had I not bought lug nuts elsewhere, I still wouldn’t be able to actually install the parts on the car.
- As it stands, Weapon-X has failed to honor the agreement and determined ~$50 is worth more than their reputation.
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Joined: Jan 2022
Posts: 25
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From: Buffalo, NY
Weapon x: also poor experience DO NOT BUY FROM
I also am currently going through a similar experience with Weapon x. I bought a Nick Williams 103mm throttle body on 1/2/22. Paid for it immediately via Apple Pay and was charged immediately. I know lead times are up on shipping but I haven’t received any correspondence on a shipping time or anything back after numerous emails as to when the product will be shipped or in stock. I asked for a refund and was told I could get store credit or a refund after paying a 10% restocking fee. (Fine print shady bs) Real shady way to operate a business and pass the buck onto your customers. 10% fee for restocking an item that isn’t even in stock. If that’s not a scam I don’t know what is.
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