Eckler’s. Good and Bad
Thread Starter
Le Mans Master
Joined: Feb 2021
Posts: 6,551
Likes: 4,389
From: Florida
2025 Corvette of the Year Finalist - Unmodified
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Eckler’s. Good and Bad
This past November I ordered a console cover. No mention on their site about out of stock, back order, etc. When I didn’t receive a shipping update, I checked the part I ordered and it stated back ordered. I thought, ruh roh…
A nice CS rep explained that they recently stalled a new computer system that messed up their website, but I should have the part in December.
Anyway, long story short, the arrival date kept getting pushed back, month by month so I called up and cancelled the order
I found their customer service people very empathetic and professional. They fessed right up about their system transition and the supply back logs. Usually when I called I got through to a rep within a couple of minutes. A couple time I was on hold for a long time and just hung up, but those were outliers.
So the purchase didn’t happen, but the people did their best to help me. My take is they are a good company suffering a few hurdles. This experience won’t prevent me from shopping there again, although I will call first to make sure stock is available.
A nice CS rep explained that they recently stalled a new computer system that messed up their website, but I should have the part in December.
Anyway, long story short, the arrival date kept getting pushed back, month by month so I called up and cancelled the order
I found their customer service people very empathetic and professional. They fessed right up about their system transition and the supply back logs. Usually when I called I got through to a rep within a couple of minutes. A couple time I was on hold for a long time and just hung up, but those were outliers.
So the purchase didn’t happen, but the people did their best to help me. My take is they are a good company suffering a few hurdles. This experience won’t prevent me from shopping there again, although I will call first to make sure stock is available.
Learning to Restore a C2
Joined: May 2021
Posts: 169
Likes: 57
From: Tempe, Arizona
Ecklers is very good and very bad about things. This is today 2.2.22 at 11am:
1. Called in and tried to order a single part today - website shows IN STOCK
2. Asked for my Credit on my account to be applied.
3. Had to be transferred to Customer Services.
4. Customer services found the credit and gave me a reference number - why??? because sales does NOT have the ability to see if you have a credit on your account.
5. Went back to website...part still showing in stock
6. Tried to place web order...no place to enter reference number for credit
7. Called in and got a living, breathing sales person. Very friendly!
8. Confirmed the reference number credit.
9. Gave her the part number - "So sorry we show that out of stock"
10. Directed her to the website that shows it in stock. She can only say it is out of stock. - Cancel order attempt.
11. Refresh Ecklers website - part still showing in stock.
12. Call Customer Service - get a very friendly person. He confirms the part is out of stock and can only say the website is still catching up.
13. Give up placing order.
Like Zips, Ecklers will ship partial orders. You must individually track what you get versus what you order. There is no email that you are getting only part of what you ordered and here is what remains to be sent. When I have called Zip's Customer Service in the past I have had "Did you check the website to see if it was in stock when you placed the order" thrown in my face. Not a professional reply. My Ecklers experiences started back in May 2021 so this is an ongoing issue with In Stock Versus Out of Stock mismatch.
Top Flight always has a match between their website and what is backordered. Then you get an email confirming what is coming and what is still being backordered. Very professional.
I do like Ecklers when I have compared services. In another CF Thread I detailed problems with Zips to their Rep.
Thread about Zip problems
1. Called in and tried to order a single part today - website shows IN STOCK
2. Asked for my Credit on my account to be applied.
3. Had to be transferred to Customer Services.
4. Customer services found the credit and gave me a reference number - why??? because sales does NOT have the ability to see if you have a credit on your account.
5. Went back to website...part still showing in stock
6. Tried to place web order...no place to enter reference number for credit
7. Called in and got a living, breathing sales person. Very friendly!
8. Confirmed the reference number credit.
9. Gave her the part number - "So sorry we show that out of stock"
10. Directed her to the website that shows it in stock. She can only say it is out of stock. - Cancel order attempt.
11. Refresh Ecklers website - part still showing in stock.
12. Call Customer Service - get a very friendly person. He confirms the part is out of stock and can only say the website is still catching up.
13. Give up placing order.
Like Zips, Ecklers will ship partial orders. You must individually track what you get versus what you order. There is no email that you are getting only part of what you ordered and here is what remains to be sent. When I have called Zip's Customer Service in the past I have had "Did you check the website to see if it was in stock when you placed the order" thrown in my face. Not a professional reply. My Ecklers experiences started back in May 2021 so this is an ongoing issue with In Stock Versus Out of Stock mismatch.
Top Flight always has a match between their website and what is backordered. Then you get an email confirming what is coming and what is still being backordered. Very professional.
I do like Ecklers when I have compared services. In another CF Thread I detailed problems with Zips to their Rep.
Thread about Zip problems
Last edited by ScottGPM; Feb 3, 2022 at 12:57 PM.
