Screwed by RPI Designs?
Thread Starter
Intermediate
Joined: Aug 2021
Posts: 44
Likes: 18
From: Omaha, NE
Screwed by RPI Designs?
I bought a car cover back in December from RPI Designs and finally received a tracking number on 2/1/22. Since the sent the tracking number they charged my credit card. As of today I still don't have the car cover and can't get anyone to respond to emails or phone calls. Has anyone else had issues with these guys?
Intermediate
Joined: Aug 2006
Posts: 30
Likes: 4
From: So Cal
I've ordered numerous painted panels from RPI Designs. Always have to wait at least four weeks for my merch to be delivered. I contact them via email from their site and have always received a reply to my inquiries. They do hit your credit card when they receive your order. Be sure to create an account with them for more and quicker access to your order status without trying to wonder thru their site. They have always given me good service and the painted parts are top notch. I'm going for the monochrome look replacing all black panels with Torch Red.
Le Mans Master
Joined: Dec 2020
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From: Indiana
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That's to bad, I've never had any problems with shipping issues from RPI. Maybe just an honest mistake. Good luck.
Pro
Joined: Jun 2004
Posts: 515
Likes: 42
From: Littleton CO
They resell products and given all the supply chain issues affecting most businesses, I'm not surprised at any delay in shipping. But there is no excuse for not responding to customer inquiries. Given its now 40 days since "shipping", I would file a dispute with my credit card company on the transaction.
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Shipping issues are everywhere, I'm going to back off of this one because the last time I ordered from them was about 3 or more years ago. I didn't have any problems then. Good luck to you. 
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Just a suggestion, but if you want to know about a vendor's track record on the forum, try doing a search in the Transactions Feedback section. Both good and not so good experiences are documented there.
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Supply chain issues are one thing but there are no excuses for poor customer service
Thread Starter
Intermediate
Joined: Aug 2021
Posts: 44
Likes: 18
From: Omaha, NE
Nothing in junk mail, the FEDEX tracking number just states that it has been created. Finally received a response after posting on the forum and sending an email. As a business owner myself, you can't just ignore a customer's problem. It won't go away!
Hopefully they'll refund the charge and I can move on with life...
Hopefully they'll refund the charge and I can move on with life...
Le Mans Master
Joined: Oct 2012
Posts: 6,391
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From: South Dakota
I totally agree, thats why I refuse to ever again do business with EOS. In my experience, their customer service was a joke....they don't have any, and what they try to have was terrible.
Instructor
Joined: Sep 2021
Posts: 119
Likes: 119
From: DFW Texas
Nothing in junk mail, the FEDEX tracking number just states that it has been created. Finally received a response after posting on the forum and sending an email. As a business owner myself, you can't just ignore a customer's problem. It won't go away!
Hopefully they'll refund the charge and I can move on with life...
Hopefully they'll refund the charge and I can move on with life...
Le Mans Master
Joined: Aug 2015
Posts: 6,884
Likes: 2,887
From: Toronto
Ya I worked my career in a customer focused business. I always coached my team that if you get a complaint, respond to the client immediately even if you dont have the answer. Just be honest with them. The client wants to know you have heard them and we are going to fix the problem.
Drifting
Joined: Jun 2021
Posts: 1,409
Likes: 947
The complaints are always the same with them and started before pandemic. Surprised people still order from them. I think they have other businesses names also found here on the message boards.
Do your research before buying folks, just sayin.....
Do your research before buying folks, just sayin.....
Platinum Supporting Vendor
Joined: Apr 2013
Posts: 19,329
Likes: 466
I bought a car cover back in December from RPI Designs and finally received a tracking number on 2/1/22. Since the sent the tracking number they charged my credit card. As of today I still don't have the car cover and can't get anyone to respond to emails or phone calls. Has anyone else had issues with these guys?
