Wilcox Corvettes
Thread Starter
Burning Brakes
Joined: Oct 2012
Posts: 882
Likes: 52
Wilcox Corvettes
Hello,
I do not have any experience with these people.
i placed an order last week, it is on "processing" since then.
I have E Mailed them, and tried to call their sales department, only to be told
no one is available, and it hangs up. No ability to leave a message. No place to cancel the order.
any ideas are they having an issue?
I do not have any experience with these people.
i placed an order last week, it is on "processing" since then.
I have E Mailed them, and tried to call their sales department, only to be told
no one is available, and it hangs up. No ability to leave a message. No place to cancel the order.
any ideas are they having an issue?
Team Owner
Joined: Sep 2003
Posts: 25,394
Likes: 2,741
Their 'home page' displays a 'Technical Issues' and requesting no
New Orders' be placed. Doesn't explain your issue but .....In the past they've been thought to be one of the 'better' Vendors.
https://willcoxcorvette.com
New Orders' be placed. Doesn't explain your issue but .....In the past they've been thought to be one of the 'better' Vendors.
https://willcoxcorvette.com
Thread Starter
Burning Brakes
Joined: Oct 2012
Posts: 882
Likes: 52
yea,
something is up, I cant even get someone on the phone to cancel my order.
i8 must have missed the note not to submit. my bad. but, they don't answer the phone, you cant leave a message, and they do not return e mails.
not very inspiring.
something is up, I cant even get someone on the phone to cancel my order.
i8 must have missed the note not to submit. my bad. but, they don't answer the phone, you cant leave a message, and they do not return e mails.
not very inspiring.
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Thread Starter
Burning Brakes
Joined: Oct 2012
Posts: 882
Likes: 52
Ok,
just got them on the phone.
very apologetic, they apparently switched internet providers and they were down for 2 weeks.
this made a big mess. Told me he will get my order out today.
i feel better now.
just got them on the phone.
very apologetic, they apparently switched internet providers and they were down for 2 weeks.
this made a big mess. Told me he will get my order out today.
i feel better now.
Advanced
Joined: Mar 2013
Posts: 55
Likes: 12
From: South Texas
Thanks for the info on this. I, too, created an order (about 12 days ago) with zero response via email and calling via phone results in an automated message that stated: "no one is available to take your call".
While I understand switching ISPs can be an issue, tethering a relatively fast cellular phone (or hotspot device) to a local area network can be done in minutes to save their business.
While I understand switching ISPs can be an issue, tethering a relatively fast cellular phone (or hotspot device) to a local area network can be done in minutes to save their business.
CF Community Team
Joined: Apr 2016
Posts: 14,150
Likes: 7,434
From: Pittsburgh
2025 C6 of the Year Finalist - Unmodified
2024 C6 of the Year Finalist - Unmodified
2023 C6 of the Year Finalist - Unmodified
2022 C6 of the Year Finalist - Unmodified
2021 C6 of the Year Finalist - Unmodified
They could have handled the switch over a little better but it's good to read that everyone was eventually taken care of
Cruising
Joined: Mar 2022
Posts: 14
Likes: 3
From: Texas
Not looking any better this week. Website is disabled, they are not responding to email or picking up the phone. I hope all is well with Wilcox, but after 30 days of nothing, I think it’s time to call my credit card company.
Advanced
Joined: Mar 2013
Posts: 55
Likes: 12
From: South Texas
If anyone from Wilcox is watching, now is the time to respond...
Thread Starter
Burning Brakes
Joined: Oct 2012
Posts: 882
Likes: 52
Wow, all I can say is i spoke to them finally on 5/5/22 and they shipped my order and I received it on 5/7/22
I hope all is ok, the person I spoke to sounded sincere and apologized for all the problems.
the parts were good, and fit perfectly.
hope this is temporary,
I hope all is ok, the person I spoke to sounded sincere and apologized for all the problems.
the parts were good, and fit perfectly.
hope this is temporary,
Drifting
Joined: Nov 2007
Posts: 1,716
Likes: 280
From: New York
Cruising
Joined: Mar 2022
Posts: 14
Likes: 3
From: Texas
Finally received an email this morning indicating that I should receive my order in 3-5 business days. I was holding out on calling my credit card company in hopes Wilcox pulled through. I’ll keep you all posted if/when it comes in and if the items meet my expectations.
Cruising
Joined: Mar 2022
Posts: 14
Likes: 3
From: Texas
Cruising
Joined: Mar 2022
Posts: 14
Likes: 3
From: Texas
My shipment came in today. Parts were as expected and the quality appears top notch. The parts shipped from Auto Accessories of America / Topflight which from what I read is not uncommon for Wilcox to do.
Administrator
Joined: Aug 1999
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From: Chattanooga, TN
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The information we have as of today is that Wilcox is temporarily suspending their supporting vendor status at Covetteforum because of illness in the family. With no new orders going in, perhaps that will allow them to catch up on any back-logged orders. Goodspeed on a full recovery for the family at Wilcox. 