Top Flight Automotive - poor experience
Thread Starter
Pro
Joined: Jan 2001
Posts: 649
Likes: 348
From: San Jose CA
Top Flight Automotive - New name, Same BS
Looks like Top Flight Automotive has kept the same practices of their predecessor CorvetteMods.
On Monday I ordered an X-Pipe they said was in stock and would arrive in 5 days. Yesterday I had still not received a tracking # so emailed in to ask for it. At that point was told the item would ship from the manufacturer and was 3-4 week lead time.
I asked for a cancelation and refund. No response. Called in 3 different times, no one answered the phone, sat on hold for 10 mins.
Same story so many people told about CorvetteMods before they were 'acquired' by Top Flight
Filed a dispute with my credit card this morning.
Disappointed, was really hoping the acquisition would improve their practices.
On Monday I ordered an X-Pipe they said was in stock and would arrive in 5 days. Yesterday I had still not received a tracking # so emailed in to ask for it. At that point was told the item would ship from the manufacturer and was 3-4 week lead time.
I asked for a cancelation and refund. No response. Called in 3 different times, no one answered the phone, sat on hold for 10 mins.
Same story so many people told about CorvetteMods before they were 'acquired' by Top Flight
Filed a dispute with my credit card this morning.
Disappointed, was really hoping the acquisition would improve their practices.
Melting Slicks
Joined: Nov 2014
Posts: 3,399
Likes: 1,339
From: Havre de Grace Maryland
Thanks for the info. I regularly receive promo emails from Top Flight. Although I have not ordered anything yet, I had put them on my list to try. Now I will now put them my DO NOT ORDER FROM folder.
Racer
Joined: Nov 2010
Posts: 263
Likes: 75
From: MN
This happens with so many businesses today. Make promises and cant deliver. They will blame Covid, employee shortages, suppliers, warehouse, product shortages, UPS, FedEx,or even Democrats and Republicans. I don't care, Just be straight up with me. Answer your phone, reply to your email but let me know what is going on. Straight facts, no BS Seems pretty simple, but then again what do I know, I'm only the paying customer expecting to receive what I paid for in a timely manner.
Last edited by Fastclient; Mar 18, 2023 at 02:11 PM.
Le Mans Master
Joined: Feb 2021
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From: Florida
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Might consider adding this to the Transaction Feedback thread.
https://www.corvetteforum.com/forums...-feedback-153/
https://www.corvetteforum.com/forums...-feedback-153/
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Drifting
Joined: Jul 2017
Posts: 1,365
Likes: 471
From: S.E. Pennsylvania
Well I have to say that I'm surprised and disappointed... When the changeover occurred, many of the mangers posted that good things would happen and the CM policies were out the window. Many of our members posted "show me" with more than a hint of skepticism. Well here we are once again hearing complaints regarding customer service. Guess some of these companies think we don't talk to one another. Really a sad commentary IMO. 
Night Owl for life
Joined: Nov 2003
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From: Bugs Bunny should'a made a left turn here
Zen Vet Master Level VII
Joined: Mar 2016
Posts: 5,218
Likes: 1,174
From: Southlake, TX
I'm always surprised at how "tone deaf" these automotive companies are to their customers.
I'm a sales and marketing guy and CF is a 100% target audience with thousands of active, enthusiastic potential buyers. You'd think the supplier companies were (at a minimum) monitoring the threads for comments, trends, complaints so they can manage the conversation about their product or service.
At a larger scale, these companies could be active participants in postings, providing "expert" guidance and direction to help our hobby. The fact that they don't see the value in directly engaging with their customer base is....well.... stupid.
I cant help but believe that the goodwill extended would translate into large sales.
I'm a sales and marketing guy and CF is a 100% target audience with thousands of active, enthusiastic potential buyers. You'd think the supplier companies were (at a minimum) monitoring the threads for comments, trends, complaints so they can manage the conversation about their product or service.
At a larger scale, these companies could be active participants in postings, providing "expert" guidance and direction to help our hobby. The fact that they don't see the value in directly engaging with their customer base is....well.... stupid.
I cant help but believe that the goodwill extended would translate into large sales.
Administrator
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Merged this with the Transaction Feedback thread. Remember this is the guidance for posting in the Transaction Feedback section:
https://www.corvetteforum.com/forums...-feedback.html
The Forum allows a factual post on an unresolved dispute with a vendor or another member once all efforts to resolve the issue offline have been exhausted. Then, the post must be factual and cannot be used to bash the vendor or the member. It should be posted in the Transactions Feedback section. Once the post has been made, it cannot be repeated in other sections or on other days.
Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.
Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member.
The Forum is not in a position to monitor transactions or to determine the “true facts” in most disputes. Upon request, however, the Forum will try to intervene and encourage the parties to work toward a settlement suitable to all. When issues are resolved in the matter, it will be posted to the original dispute thread so it becomes part of the searchable record. We believe that is a more useful record of performance for potential customers than would be an eBay-style rating system.
As has been our past practice, members or vendors who show a pattern of unresolved issues will be removed from Corvetteforum.com.
Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.
Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member.
The Forum is not in a position to monitor transactions or to determine the “true facts” in most disputes. Upon request, however, the Forum will try to intervene and encourage the parties to work toward a settlement suitable to all. When issues are resolved in the matter, it will be posted to the original dispute thread so it becomes part of the searchable record. We believe that is a more useful record of performance for potential customers than would be an eBay-style rating system.
As has been our past practice, members or vendors who show a pattern of unresolved issues will be removed from Corvetteforum.com.
https://www.corvetteforum.com/forums...-feedback.html
Premium Supporting Vendor
Joined: Sep 2005
Posts: 1,888
Likes: 118
From: Reedsville Pa
Looks like Top Flight Automotive has kept the same practices of their predecessor CorvetteMods.
On Monday I ordered an X-Pipe they said was in stock and would arrive in 5 days. Yesterday I had still not received a tracking # so emailed in to ask for it. At that point was told the item would ship from the manufacturer and was 3-4 week lead time.
I asked for a cancelation and refund. No response. Called in 3 different times, no one answered the phone, sat on hold for 10 mins.
Same story so many people told about CorvetteMods before they were 'acquired' by Top Flight
Filed a dispute with my credit card this morning.
Disappointed, was really hoping the acquisition would improve their practices.
On Monday I ordered an X-Pipe they said was in stock and would arrive in 5 days. Yesterday I had still not received a tracking # so emailed in to ask for it. At that point was told the item would ship from the manufacturer and was 3-4 week lead time.
I asked for a cancelation and refund. No response. Called in 3 different times, no one answered the phone, sat on hold for 10 mins.
Same story so many people told about CorvetteMods before they were 'acquired' by Top Flight
Filed a dispute with my credit card this morning.
Disappointed, was really hoping the acquisition would improve their practices.
Premium Supporting Vendor
Joined: Sep 2005
Posts: 1,888
Likes: 118
From: Reedsville Pa
Give us a try!
And thank you for your service to our country.
Premium Supporting Vendor
Joined: Sep 2005
Posts: 1,888
Likes: 118
From: Reedsville Pa
Top Flight Automotive
This happens with so many businesses today. Make promises and cant deliver. They will blame Covid, employee shortages, suppliers, warehouse, product shortages, UPS, FedEx,or even Democrats and Republicans. I don't care, Just be straight up with me. Answer your phone, reply to your email but let me know what is going on. Straight facts, no BS Seems pretty simple, but then again what do I know, I'm only the paying customer expecting to receive what I paid for in a timely manner.
Premium Supporting Vendor
Joined: Sep 2005
Posts: 1,888
Likes: 118
From: Reedsville Pa
Top Flight Automotive
It's actually a pretty big surprise to those of us at Top Flight Automotive that are striving to make our customer service the best in the industry! But hearing about particular problems helps us to fix any areas that are broken so we appreciate feedback.
And thank you for your service.
And thank you for your service.
Last edited by Top Flight Automotive; Mar 27, 2023 at 05:03 PM. Reason: inconsistency in reply that needed fixed
Premium Supporting Vendor
Joined: Sep 2005
Posts: 1,888
Likes: 118
From: Reedsville Pa
Top Flight Automotive
You are right that it is disappointing to come across bad vendors but I can assure you that Top Flight Automotive is not one of them! We do our absolute best to live up to our reputation as the #1 source for all things Corvette and we strive to provide the best customer service out there.
Premium Supporting Vendor
Joined: Sep 2005
Posts: 1,888
Likes: 118
From: Reedsville Pa
Top Flight Automotive