More Problems With Rick Hendrick Chevrolet
They then try and sell you a Hendrick extended warranty and I went with GM. When the time came to use it they acted like they had never heard of the GMEPP. Kept calling it a third party warranty and that they would “ do their best “ to get reimbursement. Ultimately they did and the car was repaired properly but that was the last time I went there.
Reminded of the early 1980's when the fabrication economy started into a depression! Recall my competitor, Lincoln Electric District Manger in Pittsburg, told me his business was down 50%. I was in Corporate Office managing a Market Development Group. The VP Sales from Lincoln said he was going to stop selling to our owned distributorships (we owned 20, all with multiple branches and over 100 locations) if they didn't buy 95% of all overlapping products from them. Owned stores was about 1/3 of our equipment business.
I was put in charge of seeing what the sales and profit impact would be to our Owed Stores. Had all our distributor store managers come to a meeting. Recall the equipment GM had a lot of excess inventory based on the foolish MRP forecast the sales department a responsible! Our Owned Stores slashed inventory to maintain profit. I went into the President (and friend) office. Of interest when Corporate Office they moved it from a 50 store building in NYC to CT they attempted to change the culture. We all had the same size off and the ONLY one with a door was our Division President.
Closed the door and said, "Jack you have a lot of excess inventory sitting in 'YOUR' equipment plant in SC. "YOUR" distributor stores are empty cutting inventory to maintain their bottom line. He said, you're right! But if I tell them to put 'MY' excess equipment inventor in "THEIR" stores, end year that would be the reason they didn't meet their bottom line!
He said, "Jerry why don't you convince both sides it's in 'THEIR' interest! I tried and convinced the equipment GM to give 90 days delayed payment. BUT he would NOT give consigned stock as that was on his P&L. The stores felt the same with delayed payment, still on their books. Helped some but not enough.
HAVE ANOTHER WELDING DISTIBUTOR ANALOGY.
When we formed a leverage buyout of the welding hardgoods business in 1985 Peter McCausland had recently bought his 1st welding distributorship with ~3 million in sales. When he sold the business in 2016 to a French industrial gas company for $10 billion they had about 1/3 of the US welling distributorship stores with >1000 stores. Each ran totally independently. Had to sell to each one separately. My analogy, it was like having to call on each Sear's Store to take on your products. Thought it was crazy. BUT Sears is out of business and Peter McCausland retired at 66 with about a billion in stock!
If Peter did what I thought was smart might have been like Sears! Smart Guy. Big sail-boater and always wore Top-Siders with no socks and a Bow Tie. He did his thing!
BOTTOM LINE
Rick Hendrick in 1976, at 26 years old bought a struggling Chevy franchise in Bennettsville SC (~30 miles from where I live.) He sold his 1971 Corvette to raise the funds. Rick Hendrick how owns 140 dealerships. The largest privately held dealership group in the United States. They sell approximately 200,000 cars annually and service 2.6 million vehicles per year.
If Hendrick followed what I was taught at an early age and have always followed, "The Customer Is Always Right" he would NOT be the Billionaire he is today!

When folks did not want to move to NYC (including me) to work in the 50 story Corporate Office on Park Avenue they built a sprawling office in CT. Had ~1000 offices. Unlike NYC where depending on your position you got a certain size office and could have a fixed number of plants etc, we all had equal size offices. BUT the only one with a door was on the Division President's. BTW parked on the same level as your office. All had large window and great view! Turned out was not affordable and Corporation dissolved in 2001!
I read your stuff and respect most of your postings (what the heck is that photo OF - no reference - is it real or some BS) .... but I will call MAJOR bull crap on your statement that IF he followed "the Customer is Always Right" he would not be the wealthy person he is today ...
Homework assignment for you Jerry buddy ... look up Abt Electronics in Glenview, IL. Family business - started that way, still is ... one store ONE and they typically OUTSELL all of the Big Box stores, NOT just in Glenview IL but acrosss the country from their ONE family owned and run store.
Know why - signs throughout their sprawling and beautiful showroom ... "The Answer to Every Reasonable Request is Always YES!" .... key work "Reasonable".
Have done business with them dating two of their growths to bigger locations and going back to easily early 70's with my folks.
The Abt family is like a Hendricks, but ACTIVE in their business and have NOT forgotten what GOT them there - CUSTOMER SATISFACTION.
Seems Ole Mr. rascal driver Hendricks HAS and for that - lets hope Karma comes full circle on HIM for what has befallen a couple of our C8 Community here
kindle
this case brought on the “allocations system“ that we now know today for hot cars like Corvettes, etc.…
kindle
https://www.amazon.com/Arrogance-Acc...s%2C102&sr=8-1
this case brought on the “allocations system“ that we now know today for hot cars like Corvettes, etc.…
New York Times
Bribery
FRIDAY, AUGUST 15, 1997
Auto Dealer Pleads Guilty In Honda Bribery Inquiry
Rick Hendrick, one of the nation's biggest auto dealers and owner of a top stock car racing team, pleaded guilty to mail fraud today in a case in which he was accused of making hundreds of thousands of dollars in bribes to Honda executives in the United States. The mail-fraud charge was one of 15 against Mr. Hendrick in a 1996 Federal indictment that accused him of engaging in a conspiracy to build his dealership empire by buying favorite treatment from Honda.
Homework assignment for you Jerry buddy ... look up Abt Electronics in Glenview, IL. Family business - started that way, still is ... one store ONE and they typically OUTSELL all of the Big Box stores, NOT just in Glenview IL but acrosss the country from their ONE family owned and run store.
Know why - signs throughout their sprawling and beautiful showroom ... "The Answer to Every Reasonable Request is Always YES!" .... key work "Reasonable".
Have done business with them dating two of their growths to bigger locations and going back to easily early 70's with my folks.
The Abt family is like a Hendricks, but ACTIVE in their business and have NOT forgotten what GOT them there - CUSTOMER SATISFACTION.
Seems Ole Mr. rascal driver Hendricks HAS and for that - lets hope Karma comes full circle on HIM for what has befallen a couple of our C8 Community here


Was relating to an entrepreneur developing a large business by acquiring many individual establishments as Rick Henrick. Can't micromanage to the detail of who charges a premium over MSRP, how they handle servcie etc. If they were previously successful you let them "do their thing." If not you replace the owner with GM who you know is capable! I was saying can't dictate how each operates to every small detail. Did not mean the Entrepreneur did not do what was best for the customer.
Tried to relay how our Division President convinced me he could not dictate how our owned welding store managers managed inventory. The better example was Peter McCausland, the founder of Airgas started with one welding distributorship about when we formed a leveraged buyout of my old company, Linde's welding businesses in 1985. He bought one small welding distributorship. About 30 years later they had over 1000 stores (about a 1/3 of those in the US all acquired buy purchase.) He let each run independently holding them to the bottom line. When he sold the company for ~13 Billion, he owned ~10%!
I was trying to say if he followed what I was taught in my 1st part time job, "The Customer Is Always Right" and did what I thought he should do, i.e. centralizing purchasing, moving high pressure cylinders where needed not letting some be excess in some stores and buying new for others etc he would not have been as successful.
This Pic was our Corporate Office in Danbury CT. The 50 story Office in NYC was built in 1958. Typical of a large corporation there was a hierarchy of office size, how many plants you were allowed, desk size etc by rank! In the late 1970's no one wanted to go back to NYC to work. They had a hard time getting folks to leave good jobs. I for example managing an R&D Lab would not have left. I was dragged back to start a Market Development Group ~3 years before the new Corporate Office was late being finished in CT. It was 4 floors and just checked there were 2300 offices. You parked on the same floor as your office. Mine and my group were on the top floor. All offices were equal size and we picked our desk from a selection of ~4 or 5. Was a great place to work, I lived a few miles away in Ridgefield CT. In 1985 we formed a leverage buyout of the welding businesses in US, Canada and Germany from the most profitable Division, Linde the leader in Industrial Gas. That was just before UCC had the bad accident in India. But that was not the reason for UCC demise in 2000. It was a combination of very diverse businesses with little in common that had no need for an expensive central corporate office!
Did look it up!
Abt Electronics is a third-generation family-run business (now run by Dave and Jewel's four grandchildren, Mike, Ricky, Jon and Billy, who share the title of co-president) is known for its award-winning customer service from its team of more than 1,700+ expert staff members.
Last edited by JerryU; Jul 27, 2025 at 08:21 AM.
Knew the folks he appointed Present (one I worked with back at Linde) when Peter was always CEO. Would chuckle about them not managing high pressure cylinders by moving excess at one store to where needed at another and buying new. Those were the major assets for all welding distributors and rental income a very significant profit. Not having centralized purchasing or preferred Vendors instead calling on 1000 stores to define if they would buy our product.
Recall defining a "good purchasing deal" with their West Coast President for the stores that worked under him (he was a friend who have worked for me in R&D.) That ultimately didn't work because the individual stores had to approve!
Looking back at how successful he was I still believe IF he had operated as I thought he should instead of letting each store "do it's thing" he would not have been as successful. He held the stores responsible for their bottom line. And he acquired distributorships as Rick Hendrick dealerships buy purchase rather than organic growth. I agree if you are building a business slowly by expansion and internal growth can manage by business philosophy but harder when you grow mostly by acquisition.
Last edited by JerryU; Jul 27, 2025 at 08:15 AM.
The Best of Corvette for Corvette Enthusiasts
Hendrick was indicted on one count of conspiracy, one count of mail fraud, and 13 counts of money laundering.
The charges arose from an investigation into bribery allegations against Honda executives, with Hendrick accused of offering bribes (including cash, cars, and homes) in exchange for preferential treatment in acquiring Honda dealerships.
In 1997, Hendrick pleaded guilty to mail fraud. He was initially sentenced to a year in prison, but his sentence was commuted to house arrest due to his leukemia diagnosis. Two years later, he received a full pardon from President Clinton
Factually, the process in some form was more widespread than people realized and a number of folks were never caught. There were a number of dealers with reputation, real estate, and money who wanted the franchise. There were also a large number of executives working for manufacturers who saw a way to radically change their financial positions. It was wrong and illegal but it was also a way to make a lot of money.
kindle
https://www.amazon.com/Arrogance-Acc...s%2C102&sr=8-1
this case brought on the “allocations system“ that we now know today for hot cars like Corvettes, etc.…





They built their reputation on customer satisfaction & repeat/referral business. Re: Hendrick dealerships, everyone one regardless of make adds a non-negotiable "Henrick protection pkg" consisting of window tint, door edge guards, nitrogen in the tires for $1,200 - $1,500. I'll never buy a car from one of his dealerships nor use them for service.
They built their reputation on customer satisfaction & repeat/referral business. Re: Hendrick dealerships, everyone one regardless of make adds a non-negotiable "Henrick protection pkg" consisting of window tint, door edge guards, nitrogen in the tires for $1,200 - $1,500. I'll never buy a car from one of his dealerships nor use them for service.
When I visited for the 1st time to pick it up there was no pressure from the folks to buy anything extra including tire and wheel insurance. At that time Hedrick in Charlotte NC would not quote holding to MSRP. The Hendrick dealership in Atlanta wanted a premium over MSRP. Know the one in Charleston SC made a person when their 2020 C8 arrived pay for ceramic coating etc.
From my observation and quotes on this Thread, they operate differently. Collectively the sell a lot of Vettes! Would have bought my early (delivered from BG Feb 2024) E-Ray from Cary IF they didn't say they thought their possible allocation would not be high enough to put me on their "Hold-A-Sport-For-Me" list!
Last edited by JerryU; Jul 27, 2025 at 11:30 AM.
When I visited for the 1st time to pick it up there was no pressure from the folks to buy anything extra including tire and wheel insurance. At that Time Hedrick in NC would not quote a price. The dealership in Atlanta wasnted a premium over MSP. Know the one in Charleston SC made a person waiting pay for ceramic coating tc.
From my observation and quotes on this Thread, they operate differently.
It was a great Corvette and I actually sold it at the Cars on 5th show in Naples in 2021 and waited until August for my C8. But that's another story! 
On the way back from St. Augustine we stopped on Daytona Beach
7 years later when I sold it.

When I visit the small Chevy Dealer where I have my Vette serviced always visit their Controller. Great guy who sets the Courtesy Delivery cost. When I asked what it would cost for my E-Ray he said why should I charge more than the $350 I charged for your 2020 C8? He is the controller for the owner's 3 Dealerships, all relatively small. Chevy, Ford and Chrysler. Their body shop is on the Chevy site as is his office. That owner was the 2024 President of the SC Dealership Association, voted by other car dealership owners. Smart guy. He thought he would sell more C8s and bought the required tool package and sent the Tech, who does my work, for GM training. He also went to Ron Fellows on GM's dime. They were upset when GM was not able to make enough Vettes to fill demand as their allocation is small. Although we are truck country they had two C8s for sale when I was there for servcie and sold both!
The Controller told me Ford was no better in getting Truck allocations. They are stuck ordering engines etc their customer's don't want. But otherwise they have nothing to sell. They had to install EV charging stations for Ford to support folks buying EVs. GM asked the same but they refused!
Well aware of hard sell tactics! For my wife's 1st SUV they had already added theft marking on the windows and a few other things. Said I was not taking the car and walked out with my wife. They called me back and those HF etched numbers were free to us! Was similar when we traded it for a Porsche Cayenne. After I accepted the deal their paperwork guy and salesman were insisting I buy their crazy price tire and wheel insurance. As I tell my wife at a point I'll walk out. Recall smiled and said well we'll see after we visit the Toyota dealer and see what they have. Got it for what they had agreed in price. It's the buyer's job to know and have in writing up front what the out the door price will be!
Last edited by JerryU; Jul 27, 2025 at 12:12 PM.
I also interviewed the fellow managing the large Body Shop at Hendrick in Cary NC as I did the only one certified to fix aluminum frame parts in town. I was determining how they handled welding to get certification for aluminum frames. They are certified for Honda, Mercedes etc as well as Chevy's. Did that an inquiry for a book from CarTech. Smart guy and recall how he handles fixing a part where say GM does not have a defined repair procedure documented. Silly to think all Hendrick Dealerships are crooks selling cars and service! Or that their many customers are stupid!
SIDEBAR
Love the subjective opinions on the Forum. Not my experience with Hendrich. Sure like all dealerships some folks are not satisfied for whatever. Thought I would ask and get a less subjective opinion:
I asked about Rick Hendrick Dealership Quality. Not saying this is right but better than many on this Thread supporting all 140 dealerships are crap!
AI Overview
Rick Hendrick dealerships, generally have a strong reputation for quality and customer satisfaction, particularly in online reputation. They have consistently ranked high in online reputation surveys and have numerous dealerships recognized in the top 100 and top 25 nationally. However, like any large organization, individual experiences can vary, and some customers have reported negative experiences.
Last edited by JerryU; Jul 27, 2025 at 01:45 PM.
Buying a car from a dealership gives a person virtually zero insight on how the entire operation is run. Glen E has first hand inside knowledge, I would listen to him long before someone that has purchased a car there. All dealerships have some good employees and some that will be fired next week. Glen knows how it's run from the top down, not some anecdotal "I talked to a guy that works there". The fact that they ghosted the OP for over a month, refused to accept responsibility for their screw up, and then just sent an envelope with a couple checks with the unstated message of "here's your money, now F off", speaks extreme volumes on how that store is run, managed (or lack there of), and how customers are treated. I would never consider one of those stores because of this. It stands on its own.

















