My bad experience with Bob at House of Wheels!
01-06-2005, 05:39 PM
#21
Melting Slicks
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St. Jude Donor '03-'04-'05-'06-'07-'08,'16,'18,'21-'22,'24
Here is my experience w/ House of Wheels. I've purchased my Black Z06 Motorsports wheels from Bob awhile back. I ran into the similar situation. When the wheels arrived at my house, they were all Chrome. I called Bob and he told me to contact FRC. The UPS guy came by the next day and picked up the chrome wheels. Then I waited for 3 more days for my Black ones to show up.
Now, I personally think it's easier for me to contact the people who actually make/send the wheels than going through Bob and get Bob to contact them. FRC had great customer services and they did provide me a tracking number, and apologized for the mixed-up.
I understand that the delay is the main concern. But everybody makes mistakes. I am sure Bob wants to make everything right for everyone on the forum/off the forum, but sometimes things just don't happen the way we wanted to. I would just accept the apology and move on. Yes, I was alittle angry for the mixed-up, but I would definitely buy from Bob again.
Good luck, and hope everything works out for you!
Andy
Now, I personally think it's easier for me to contact the people who actually make/send the wheels than going through Bob and get Bob to contact them. FRC had great customer services and they did provide me a tracking number, and apologized for the mixed-up.
I understand that the delay is the main concern. But everybody makes mistakes. I am sure Bob wants to make everything right for everyone on the forum/off the forum, but sometimes things just don't happen the way we wanted to. I would just accept the apology and move on. Yes, I was alittle angry for the mixed-up, but I would definitely buy from Bob again.
Good luck, and hope everything works out for you!
Andy
01-06-2005, 05:52 PM
#23
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Originally Posted by NVTHIS
This guy should of contacted Factory Reproductions himself regardless. I am on the east coast and so is Bob at House of Wheels. I should not be the person to run and do the work when I paid for these. He should have shipped me a good wheel from his location in Florida, and Bob, should have been the one to send call tags and pick up the damaged wheel and deal with it himself. I would never do that to my customers. I am just stating the facts here, as I have kept every PM he has sent me, and there is no BS! For the people who know me on this forum they know I just don't complain to make a scene. I'm sure if this had been your situation you would be a little upset also.
01-06-2005, 05:53 PM
#24
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Originally Posted by C5dream
Bob is the one that got the money and it is called Bobs House of Wheels its all on Bob. The guy buying the wheels never should have had to call FRC Bob should have done that for the customer.
01-06-2005, 05:56 PM
#25
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Originally Posted by AC54ME
As i understand, from your post, the delays and ill treatment were not from Bob, but from Factory Reproductions in California.
I understand that you apparently feel that Bob is at fault (the one neck to choke sydrome), but in fact it was not his service that fell short, it was Factory Reproductions in California.
I think you need to make that clear to all.
I understand that you apparently feel that Bob is at fault (the one neck to choke sydrome), but in fact it was not his service that fell short, it was Factory Reproductions in California.
I think you need to make that clear to all.
01-06-2005, 05:59 PM
#27
Le Mans Master
Thread Starter
Who said I was trying to shut down his business? Just needs to be a little better on the customer service. I love the wheels, just the customer service part is what I didn't like. These were supposed to be a Christmas gift, and I ordered them well in advance. I had to take my time and wait on UPS to pick the other one up, as I definately wouldn't have left it outside, and let someone steal it.
01-06-2005, 06:08 PM
#28
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Originally Posted by NVTHIS
Who said I was trying to shut down his business? Just needs to be a little better on the customer service. I love the wheels, just the customer service part is what I didn't like. These were supposed to be a Christmas gift, and I ordered them well in advance. I had to take my time and wait on UPS to pick the other one up, as I definately wouldn't have left it outside, and let someone steal it.
It just bothers me to see multiple post trying to bash someone and their business in a public forum. That's all...
Post's like these don't help a person's business.
01-06-2005, 06:12 PM
#30
Le Mans Master
Thread Starter
It can help his business as he will strive harder to meet the customers expectations. You know you learn from your mistakes! I am not bashing him, just stating what I had to go through to get a set of wheels.
01-06-2005, 06:14 PM
#31
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Originally Posted by 16Again
What he made clear is that the vendor he purchased the wheels from HOUSE OF WHEELS wanted nothing to do with him after the sale. The vendor as stated told the customer to call a third party. That is not customer service, and I believe he was very clear! This bad experience with Bob affected me as well, I purchased Jason's stock rims. Shame on another forum vendor taking the money and blowing off HIS customer.
Bob
Bob
01-06-2005, 06:24 PM
#32
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St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17
Originally Posted by BLAZBYU
I have not had any dealings with Bob, but he should not have told the customer to call anyone.... HE, should have made the call and the follow-up to complete the sale. IMHO the sale is not complete until the customer is totally satisfied! I don't know if I will deal with Bob now after hearing of this. It just sounds like he will take your money and shove you off to someone else if there is a problem. I want a vendor that will be in my corner 100%.
Exactly my thoughts. Also, I don't think the thread was started to try to run him out of busioness, but a FORUM VENDOR should be held to a higher standard and that standard includes impeccable customer service. BOB should have handled the problem himself.
01-06-2005, 06:25 PM
#33
Safety Car
Originally Posted by 1Patriot
By taking the money, Bob owns the responsibility and support role to complete the sale. End of the story. 
While Bob certainly has had some great praise on this forum, it was "his" sale that ultimately went wrong and thus "his" responsibility to repair it without the customer being involved. In a case like this, I simply would have told Bob to pickup his wheels with call tags, and called the credit card company to dispute. Wheel Reproductions is "his" vendor not the clients !!
01-06-2005, 06:34 PM
#35
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St. Jude Donor '04-'05-'06
Originally Posted by georges03zo6
I would be a little upset too if this happened to me.
It just bothers me to see multiple post trying to bash someone and their business in a public forum. That's all...
Post's like these don't help a person's business.
It just bothers me to see multiple post trying to bash someone and their business in a public forum. That's all...
Post's like these don't help a person's business.
specifically bash Bob. In my opinion, it's now time to quit crying and enjoy your beautiful car. Again, just MHO.
01-06-2005, 06:34 PM
#36
Burning Brakes
Originally Posted by 1Patriot
By taking the money, Bob owns the responsibility and support role to complete the sale. End of the story.
My experience with house of wheels was great.
01-06-2005, 07:01 PM
#37
Drifting
First thing first for customer service..... If I buy a set of Product from John Doe and it's broke, I'll return that product to John Doe for a replacement. If John Doe told me to contact the manufacturer, then I'll cancell the transaction. I didn't deal with the manufacturer in the first place. JMHO
01-06-2005, 07:41 PM
#38
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I'm going to try to leave this thread open so that the vendor mentioned has a chance to respond. In the meanwhile, it looks like to me that it would be appropriate to review the Forum's rules/guidelines on unresolved disputes:
http://forums.corvetteforum.com/showthread.php?t=876845
First off, I’m not sure this qualifies as an unresolved dispute. When I contacted the vendor, he seemed to be unaware there was a problem on the transaction and asked me to furnish him details so he could contact the customer.
The correct way to deal with such an issue is to first contact the vendor or the Forum member you’ve bought something from. If after making a reasonable effort to resolve the issue, the dispute remains, then it is appropriate to post the facts on the Forum.
It's worth noting, however, that such posts should stick to the facts of the dispute and not become a rant. Further, those without direct knowledge of the dispute should not jump in to make the thread a bash-fest. It's also inappropriate to make multiple posts in multiple threads on the same dispute.
Forum members are responsible for honoring the user agreement they accepted when they became members. That includes following the Forum's rules/guidelines.
Vendors and Forum members are responsible for being fair and responsive to folks they sell things to.
The Forum has a responsibility to remove vendor status or member status when there is a pattern of inappropriate behavior and that has been done on several occasions.
Consider, if you will, the ethic of reciprocity: If you want to be treated fairly, you should treat others fairly.
http://forums.corvetteforum.com/showthread.php?t=876845
First off, I’m not sure this qualifies as an unresolved dispute. When I contacted the vendor, he seemed to be unaware there was a problem on the transaction and asked me to furnish him details so he could contact the customer.
The correct way to deal with such an issue is to first contact the vendor or the Forum member you’ve bought something from. If after making a reasonable effort to resolve the issue, the dispute remains, then it is appropriate to post the facts on the Forum.
It's worth noting, however, that such posts should stick to the facts of the dispute and not become a rant. Further, those without direct knowledge of the dispute should not jump in to make the thread a bash-fest. It's also inappropriate to make multiple posts in multiple threads on the same dispute.
Forum members are responsible for honoring the user agreement they accepted when they became members. That includes following the Forum's rules/guidelines.
Vendors and Forum members are responsible for being fair and responsive to folks they sell things to.
The Forum has a responsibility to remove vendor status or member status when there is a pattern of inappropriate behavior and that has been done on several occasions.
Consider, if you will, the ethic of reciprocity: If you want to be treated fairly, you should treat others fairly.
01-06-2005, 07:53 PM
#39
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Originally Posted by AC54ME
As i understand, from your post, the delays and ill treatment were not from Bob, but from Factory Reproductions in California.
I understand that you apparently feel that Bob is at fault (the one neck to choke sydrome), but in fact it was not his service that fell short, it was Factory Reproductions in California.
I think you need to make that clear to all.
I understand that you apparently feel that Bob is at fault (the one neck to choke sydrome), but in fact it was not his service that fell short, it was Factory Reproductions in California.
I think you need to make that clear to all.
Last edited by Z0SLIK; 01-06-2005 at 08:14 PM.
01-06-2005, 08:07 PM
#40
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This is all wrong. Bobs house of wheels should have called the factory for the replacement wheel. He would have more clout with the factory to get the order corrected. Sorry to hear about this...