Griot's Garage 3" buffer
02-06-2017, 02:41 PM
#1
Burning Brakes
Thread Starter
Griot's Garage 3" buffer
Big shout out to GG and their lifetime warranty. I bought the original 3" buffer shortly after it was released. I only had need to use it a few times. Stored in a cabinet in a climate controlled garage. It burned out 2 weeks ago, probably its 8th use. Instead of chunking it in the trash I called GG and was told by the customer service agent to mail it in. I placed it into a priority mail box on Jan 30 and received a new one today, Feb 6th. That's customer service above and beyond expectation.
02-06-2017, 05:59 PM
#2
Race Director
Big shout out to GG and their lifetime warranty. I bought the original 3" buffer shortly after it was released. I only had need to use it a few times. Stored in a cabinet in a climate controlled garage. It burned out 2 weeks ago, probably its 8th use. Instead of chunking it in the trash I called GG and was told by the customer service agent to mail it in. I placed it into a priority mail box on Jan 30 and received a new one today, Feb 6th. That's customer service above and beyond expectation.
As I put it..."My complaints fall on deaf ears".
Glad that your concern was handled as it should.
DUB