Griot's Garage 3" buffer
Thread Starter
Burning Brakes
Joined: Jun 2008
Posts: 1,096
Likes: 1
From: Chesapeake Va
Griot's Garage 3" buffer
Big shout out to GG and their lifetime warranty. I bought the original 3" buffer shortly after it was released. I only had need to use it a few times. Stored in a cabinet in a climate controlled garage. It burned out 2 weeks ago, probably its 8th use. Instead of chunking it in the trash I called GG and was told by the customer service agent to mail it in. I placed it into a priority mail box on Jan 30 and received a new one today, Feb 6th. That's customer service above and beyond expectation.
Race Director
Joined: Apr 2009
Posts: 19,294
Likes: 2,754
From: Charlotte NC
Big shout out to GG and their lifetime warranty. I bought the original 3" buffer shortly after it was released. I only had need to use it a few times. Stored in a cabinet in a climate controlled garage. It burned out 2 weeks ago, probably its 8th use. Instead of chunking it in the trash I called GG and was told by the customer service agent to mail it in. I placed it into a priority mail box on Jan 30 and received a new one today, Feb 6th. That's customer service above and beyond expectation.
As I put it..."My complaints fall on deaf ears".
Glad that your concern was handled as it should.
DUB
