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Pioneer head unit issues

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Old Jun 24, 2025 | 07:03 PM
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Default Pioneer head unit issues

Hi folks, had a Pioneer head unit installed in my C6. Once a call comes in, head unit goes completely black and I’m unable to answer the call. Steering wheel control does not work. Only way to answer is with my iPhone and switch the Bluetooth setting to the head unit. Complete pain in the ***, not to mention a safety hazard. Contacted their tech support numerous times which got me nowhere. I should mention that when connected to an Android device it functions perfectly. Any suggestions aside from getting another phone?
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Old Jun 24, 2025 | 11:15 PM
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Has it always done this? Is the unit new? Did a shop do the install?
1. Look for unit firmware update
2. Take it back if under warranty
3. Get a different radio, not a different phone.
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Old Jun 24, 2025 | 11:35 PM
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Originally Posted by VinceC5
Has it always done this? Is the unit new? Did a shop do the install?
1. Look for unit firmware update
2. Take it back if under warranty
3. Get a different radio, not a different phone.
Yes done it since day one. Professional installation brand new head unit. Pioneer says there’s no updates and warranty is up. Very disappointing to say the least.
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Old Jun 25, 2025 | 12:29 AM
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Originally Posted by JetstreamGS
Yes done it since day one. Professional installation brand new head unit. Pioneer says there’s no updates and warranty is up. Very disappointing to say the least.
I wonder if if was correctly installed. Did you bring it back to the installer or question him about your issues?
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Old Jun 25, 2025 | 06:17 AM
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Originally Posted by TorchRedFred
I wonder if if was correctly installed. Did you bring it back to the installer or question him about your issues?
I sure did. He stands behind his work. The fact that it works with an android phone leads me to believe it’s a software issue.
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Old Jun 25, 2025 | 09:13 AM
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what's the model of the HU? i believe there are settings on what type of device you are using. i remember having to do something on mine.
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Old Jun 25, 2025 | 09:18 AM
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Originally Posted by 86SC
what's the model of the HU? i believe there are settings on what type of device you are using. i remember having to do something on mine.
Pioneer DMH-W2770NEX
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Old Jun 25, 2025 | 05:08 PM
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Originally Posted by JetstreamGS
Yes done it since day one. Professional installation brand new head unit. Pioneer says there’s no updates and warranty is up. Very disappointing to say the least.
I wood have not driven off the shop parking lot if my new radio did that. Or at least I would have returned after the first call and demanded a different unit. Too many good head units out there to put up with something like this.
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Old Jun 25, 2025 | 08:20 PM
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Originally Posted by VinceC5
I wood have not driven off the shop parking lot if my new radio did that. Or at least I would have returned after the first call and demanded a different unit. Too many good head units out there to put up with something like this.
I hear you. The issue was I supplied the head unit. In hindsight, I should’ve taken it to an audio shop and had them supply everything. May have cost more initially but then I probably wouldn’t be dealing with this headache.
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