Gene, I got my new Vette magazine Saturday and got the back and saw your Keisler add.

I looked at the car and said "that looks like my car" looked again and it is my car. Thanks, I should send you a new picture, got new wheels and tires. I also need a new speedometer gear, I need to do that too.

Thanks, Dave

Say Hello to Bob at B & M, hope they are doing well there. They did a great job on the install in my car.

 

Hey no extra charge for the exposer. send us more we can use them again.


Thanks for all the kind words and support from all you guys.

We truly do care and want you guys to have fun and enjoy you Vette's



Gene

 

Dave:
Give me the name on your sales order and I'll take care of the speedo gear. Do you know what color the gear is that we sent you originally? What size tires do you have now?
Richard

 

Richard, thank you. I don't know what color the gear is. The name on the order should be Dave Ihrie. I can't remember if it was 2 years ago november or 3 yrs. One of the test C1's done by B&M auto. I believe your photographer took a lot of pictures of my car for C1 illustrations.

Rear tires are P255/45ZR17, Nitto NT555. I will try and get you a new picture tonight by email, if I remember. Wheels are Torque Thrust II, really changes the looks and ride.

I appreciate your help.
Thank you very much, Dave Ihrie

 

Let me get this straight, you take a quote from my post out of context and erroneously cite it as an example of what you consider to be wrong, and I'm the one jumping you ?

Okee Dokee

My first post was an accurate representation of Keislers history.
No belittling, no pissing contest, just facts that you agreed with.
My post indicated that customer feedback was important and that it helps a company improve.
I said that apparently is working based the increase in positive Keisler threads/posts.

If you don't want a response like my second post, then I would suggest that in the future you don't take a quote out of context and try to paint me in an unfavorable light.

 

Typical....................

Richard

 

Of what, Your inability to have an intelligent response when confronted with facts ?

 

Is the rear gear still 3.70? Are you running the gear we sent originally with the new tires? Which way is the speedo off and by how much? Based on your new tire size info and a 3.70 rear gear, you need a 19 tooth(pink) gear. Right now you should have an 18 tooth(yellow) and it should be reading fast by about 4-5 mph. Does this sound right?
Richard

 

I am going to refrain from continuing this "post war" with you before I say what I really think
I am here to help guys/gals with there questions about our kits(and any other info I may be able to share), not debate back and forth... stop....almost let it slip. Have a nice day Duntov
Richard

 

You too Richard

 

Richard, I haven't changed anything except tires since i got the transmission. I did not see the gear as B&M did the install. It seems to be registering faster than i am going. I haven't had it out and checked it with another speedometer or mile markers.

Thanks, Dave.

 

Well if you want to do something constructive, rather than type, you and Grey could always go out to the shop and help with your late drive shaft production!

 

Yeah, that makes sense... send 2 guys who don't build them out there to build them. No thanks. Right now we have a 3 day turn around time on custom orders. They are doing fine without my help.
Seriously though, have you gotten another kit yet for your vette? It is by far the best modification you can do
Richard

 

Sorry, Kiesler, I read the post of the Forum Members who went without driveshafts. I could pick up the local yellow pages right now and find 10 driveshaft/driveline shops in my area that could perform that kind of work. If one of your suppliers can't deliver... you find others who can, especially when it's a non Monopoly item like a driveshaft... we are not talking about an instrument cluster for a '53. Driveshaft production is no "black art" - so finding another supplier is something that should have taken a day or two... a week tops.
The fact that "driveshaft supply problems" was used as an excuse is total BS. I guess you think the forum is full of ***** who don't know where to get that kind of work done. You left several of our forum members out in the cold for months because you just didn't care... you had their money, so forget 'em, right?
You shouldn't have screwed them, but you did when you didn't have
to. You could have perfomed the task you were advertising...
But you wouldn't do that... could have-but wouldn't.

Now you're on this thread taking some sort of offense at the
people you hammered for speaking out... and trying to use the thread
as free advertising to get yourself some more pigeons. I think you
guys are snakes.

Performance makes businesses run... not PR.. what a joke. You
made guys wait for their driveshafts out of laziness and greed.

 

I am contracted by some rather large and then some not so large companies to examine their business and see where improvements can be made. So I speak from a position of some experience.

Richard, I suggest you think very, I mean very, carefully before you fire off a response to any thread. Valid points have been made by both "sides" in this exchange. I'm sure you have testimonials up the waazoo from happy and referencable customers. But that's not what started this. It was an unhappy customer. These are guys who will be your best reference or your worst reference. I would rather return someones money and end it there that have them unhappy and saying things about my company.

Think about how you could have made "him" happy, not why you should reference the other's who are happy. Represent your product and try not to only defend it. As I said, there are valid points on both sides.

and that's my 2 1/2 cents worth.

 

Let me clear a few things up for you so you understand.

1 We no longer have a driveshaft issue I can make one in a day this is old news.

2 in the Knoxville and surronding area there are only 2 driveshaft shops.

3 we do not freely advertise here. We are a supporting vendor that means we pay to be here.

4 you clearly have no experiance with us and have no idea what you are talking about. Laziness and greed, yes we want to screw with guys we like it.

I wish some of you guys could be here and hear the constant abuse Gray and Myself give our purchasing people and suppliers. We absolutley hate when we can't supply our product to our customers.

We are curently shipping complete kits in a matter of 24-48 hours in most cases.

Please give us a try before you bash us.

If you had read this entire post you would have seen that there where several guys here saying they had no problems. This is more common than not.


Of the guys hammering us on this thread only one was an actual customer and there is no way to make him happy we have tried.

Gene

 

Possibly having stimulating the fervor response to the original intent to this thread, I must offer my 'two-bits' worth here after having read most recent comments made by the Keisler staff .

Let me back-up a notch or two here: my so-called 'bashing' post was intended only to place into perspective your history of overall performance to that particular day. That is all ... no more or less than facts stated by a continuation of long-standing threads and/or posts.

I then wrote a subsequent post that described the 'performance' of two companies that 'made-absolutely-sure' they accomplished, prior to going to the market with their products, a 'seamless' product and service. In all of that description, these companies were ALWAYS in control because of crossing the little 'T's, dotting the 'I's' and following-through to complete satisfaction of any customer.

Were they 'cavalier' ... you betcha!! Did they dominate the market-place ... you betcha!! But never, ever did they not follow-through with defensive baloney as I've read here.

Given the busines profile I wrote about, if there was ever any discretion on the part of selling our products to be discourteous, disrespectful or to misrepresent the hard-earned solid integrity of the company, the sales person was promptly removed from their sales capacity and placed in a new position where their expertise was best utilized.

All of us are aware of the positive strides Keisler is making to satisfy all customers. It seems to me, that the business model being endorsed includes making defensive assertions and apologies that fall outside excellent business practice. Excuse me, but that does not work other than to diminish your business profile or integrity.

I'm not here to 'bash' you ... you guys have a fantastic product to more than meet the requirements of any potential customer. Just stop with defensive 'excuses' and retaliation toward any member of this Forum like myself, Duntov or any one else. Same only further weakens your credibility with most other folks.

All we (the collective we) are asking for is a true and professional representation of what to expect when ordering your product. If the 'what-ever' component is not immediately available, simply tell the customer ... then let them make their decision as to proceed with you or go some where else.

Simply let the customer be informed with up-front facts and then let them evaluate for themselves their individual requirements.

Let's see here if the business model I've described makes any sense:

If a product is sold to meet customer requirements in total with little regard to subsequent profit, then customer will be a happy camper ... happy to provide positive attitude and results to others.

If a product is sold to only meet bottom-line dollar performance with mediocre sales performance, then many customers may react to having been led astray.

Quite possibly, the old '80/20' principle applies here. 80% of your customers are satisfied with another 20% not very satisfied. Gee, how does one work with this situation??

IMHO, independent of whether a customer is a 80% person or a 20% guy/gal, just let them know your product shipping availability at the time they're placing their order with no subsequent delivery excuses later on.

Best Regards,

Pete

 

Sorry, Gene, no sale.

I don't suppose you could have found a shop within 200 miles to drive to once a week to pick up your customers driveshafts... or contracted one of the companies that does it nationally like "Denny's Driveshaft" to
fill in when you were months behind.... laziness, yes, you didn't find a
solution to your problem in a timely manner. Driveshafts aren't that
bulky... you could have had them made 500 to 800 miles away, had them bundled on a single pallet with 10 or 20 of them on a skid and spread the charge out over the lot.
Your idea that I have "no idea what Im talking about" is part of the
problem... Im just a dupe, right?? Just like the dupes that were forced to wait cause you didn't want to get off your lazy *** and solve the problem.
1. 200 mile driveshaft shop and pick up personally
2. Ship from National Driveshaft shop you've contracted
3. buy driveshafts from shops 500 to 800 miles away- bundle,
palletize, and keep cost per shaft down.
OR
4. Let customer twist in the wind for months...

You chose #4... to your customers detriment..
Raising hell with people who can't meet your demands doesn't cut
it... you find people that can and roll.

Why don't you offer some of the guys you screwed over a kit
at half price.....

More BS with the "local supply is the only option"...

 

You will never win an exchange on the forum. Each time you try to explain, comment, or defend yourself you will have someone that will jump at it as an opportunity to post something sensational and throw gas on the fire. The best thing you could do is to let this thread die because nobody enjoys an argument alone.

 

Thanks Tom.

Well said and it's time the dust settles.