Chuck72

When you turn off car, put it in first, start engine while clutch is depressed,...does the car quietly sit there, does the idle sound correct, does it try to creep??

64tux

i guess thats what i'll do. the clutch seems to work fine to me, but i'm know expert. RAY

64tux

EVERYTHING IS FINE! just can't put it in gear. stays in nuetral. idle is fine, sounds correct, no creep. sits there guietly in nuetral!!!!

rj8806

My point for asking about the shifting with the engine off is because if something is broken inside the gearbox, then it would have trouble going into gear whether the engine was running or not. An issue with the clutch on the other hand, will allow the transmission to go into gear with the engine off but have difficulty (or not go in at all) with the engine running.

Before I went to the expense of pulling the transmission and shipping it back to the company, I would exhaust every avenue first and that means making sure it is not a problem with the clutch or something else.....

Is the car using hydraulic clutch actuator system or mechanical linkage? If mechanical, make sure you have no more than 1/4" gap between the face of the bearing and the fingers of the pressure plate when the pedal is out at the rest position.

If hydraulic (Keisler Hydraulic) call their tech guy and ask about the stackup height of their bearing as it is different and if I remember correctly, needs to be in constant contact with the fingers of the pressure plate all the time....I remember reading on here and a Mopar forum they had issues a while back where the fluid would boil and you would lose the pedal......

warrenmj

Sounds like you never gave Keisler a chance. Right after your phone call to them, you started this thread complaining about having to pay shipping back to them. If you didn't understand you were required to pay shipping to them in the event of a warranty claim when you bought it, shame on you. It seems to me they are adhearing to their warranty to fix it and pay shipping back to you. It sucks when something breaks, but that is a risk we take when buying anything today, be it a washing machine or a new car or a transmission. All you can ask is the seller backs up their warranty and in my opinion, Keisler is doing that.

vetrod62

Test as chuckie says. If the car starts without moving, continue to hold the clutch in and shift to neutral and back into reverse. If the clutch has been down all this time, the transmission will not have turned at all. Reverse should go in without grinding.

1snake

In the original post he said - "called keisler. they said it sounded like a broken part inside the trany and that i should sent it back to them and they will fix and send it back to me."

Sounds like Keisler already had it diagnosed.

rj8806

Believe me, I am not defending them (or bashing them), just stating what others in the industry do in these situations.....

If it can be determined over the phone that it is DEFINITELY a transmission issue, then a call tag would be appropriate IMO.....

MiguelsC2

Sellers in todays market need to go the extra mile. It's not always about the written warranty. Especially when a middle man is involved. Gotta make sure EVERY customer is happy. Or threads like this can start.

In my business, the customer is always right. I will refund their money or whatever it takes. Even if the customer IS wrong. The cost of an unhappy customer is too high. The damage to my business to high. It's best to take your loss. Than have people like us talking about the deal on the internet. Everytime we post, it drives the thread right to the top. If I owned Keisler, it would be making me very uncomfortable.

NOM61

Eliminate the words "Keisler" and "Tremec" from the origninal post and everyone would have been telling the OP to check his clutch/throwout/pilot bearing instead of chewing on the vendor.
Just because it upshifts doesn't mean you don't have a clutch problem!
Heck, you don't even really need a clutch to upshift if you do it right!
Have you tried double clutching and rev matching when downshifting?

DT

64tux

i agree with you 100%. [ its mechanical] i don't want to send it if i don't have to!!! think i'll take her out for another drive tommorrow and see what happens this time. i'm just not going any farther than i can walk home and get the trailer!! i hope its not the trany!! would make things easier!!! thanks for your help, RAY

Chuck72

That very well could be the case, as the vendor is privy to all failures.
To me, Tux is asking for some diagnostic guidance. Maybe an old hat, close by, could lend some of those decades of experience to the op.
The last thing we need to see is a removal, shipment, and vendor diagnosis of ok.
Regards,
Chuck

Geek's 65

I agree with your opinion that a solid response is making sure it's worked out with the customer. The holy grail of customer satisfaction.

BUT - The OP did come here to complain and his statement was that he thought Keisler was lame because they were making him pay to send it back. Which if you just take that at face value makes Keisler appear non-responsive. I think it's professional and completely fair for Keisler stand up and simply add the fact that the warranty states the customer pays return shipping. Didn't dis the OP or try duck the issue. Pointed out the warranty fact and if the customer will do his part - they will do theirs with two points of contact to boot. Customer service is the mainstay but I my opinion that's exactly what Keisler is providing while at the same time pointing out (albeit not directly) that they are not out "to screw the purchaser" (KC John's post).

As for the real issue of what is the problem - my first look would be the clutch as well. New or not. We have all seen multiple threads of "my brand new clutch died" on this forum. Since the car consistently goes into gear when it's off without problem, to me that makes the clutch the prime suspect here.

Just my 2cents.

64tux

WHEN SHE ACTs UP , i'm in nuetral, and i can't even force it in gear. she didn't even grind when i tried to forced her. just sat there in nuetral with car idling.

62Jeff

I've experienced 2 instances in my life where a clutch or throwout bearing issue caused the symptoms described - can't shift in gear with the car running, can only shift with the car off, in other words - something keeping the input shaft from becoming disengaged from the flywheel (for all practical purposes).

Hopefully you are able to find what it is before shipping the transmission out.

Chuck72

Exactly! there is no doubt that there are LOTS of forum members that have slung a small piece of disc material on some of those 7k plus shifts.

64tux

if thats their warranty thats their warranty! all i want to do now is figure out if its the trany or my clutch. when i bought the trany i didn't think i'd ever have to worry about a brake down. Keisler seems like a good company. JUST WANT MY CAR TO RUN WITHOUT PROBLEMS!! i'll try not to complain

64tux

thanks , i'll give it a try tommorrow!!!

Chuck72

Tux, please read my post, carefully, again.

Chuck72

A piece of disc material smaller than a dime can cause it.