I've always had great service with Summit. It's one of my favorite places to shop. 
Summit customer service.....
Thread Starter
Safety Car
Joined: Dec 2005
Posts: 4,270
Likes: 20
From: Central Michigan
Summit customer service.....
....gets an A-1 rating!
Had to send back the Dart heads I purchased for an exchange, but this morning got an e-mail saying since they are a special-order item, they won't be ready till mid-July!
Of course, that ain't gonna work, I want to get this pig back on the road, so I went with Plan B and ordered up the Brodix IK200's.
The rep was very helpful and got me set up in about ten minutes time. There was even a partial refund, which I used for head and intake gaskets!
Summit had no problem trading one make head for another. I was informed they will arrive in a few days from Georgia, so I can plan on bolting them on and being back on the road, after my radiator(dewitts) and carb(windsoreight) get here
Thanks Summit!
Had to send back the Dart heads I purchased for an exchange, but this morning got an e-mail saying since they are a special-order item, they won't be ready till mid-July!
Of course, that ain't gonna work, I want to get this pig back on the road, so I went with Plan B and ordered up the Brodix IK200's.
The rep was very helpful and got me set up in about ten minutes time. There was even a partial refund, which I used for head and intake gaskets!
Summit had no problem trading one make head for another. I was informed they will arrive in a few days from Georgia, so I can plan on bolting them on and being back on the road, after my radiator(dewitts) and carb(windsoreight) get here
Thanks Summit!
Melting Slicks
Joined: Jan 2003
Posts: 2,713
Likes: 31
From: Shreveport LA
LA Events Coordinator
I too, have always had excellent customer service from Summit. Bought a set of Cragar SS wheels from them and 2 of them were warped and they overnighted 2 more and had a call tag sent for the warped wheels.
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Melting Slicks
Joined: Feb 2003
Posts: 2,529
Likes: 27
From: Auburndale Florida
2025 C2 of the Year ('64-'66) Finalist - Unmodified
St. Jude Donor '03-'05-'06-'07-'09
I agree..I live in central FL and with their distribution point in GA. I get my orders the next day!!!! Hard to beat that
Melting Slicks
Joined: Jul 2000
Posts: 2,848
Likes: 0
From: Beacon NY
Even being in the military and living in Germany, I get most orders within 4-7 business days.
The few times I called them regarding a question I had about a part, the staff has always been knowledgable and eager to help.
Even though you might be able to find some parts slightly cheaper somewhere else, the slight price difference is more than made up for in excellent service!
The few times I called them regarding a question I had about a part, the staff has always been knowledgable and eager to help.
Even though you might be able to find some parts slightly cheaper somewhere else, the slight price difference is more than made up for in excellent service!
Le Mans Master
Joined: Oct 2005
Posts: 9,429
Likes: 44
From: Macon, GA
That's great to know. Summit opened recently here in Ga. and it seems like I'm up there every 2 or 3 weeks. Last month, I had a set of wheels and tires mounted and they stayed open an extra 2 hours to make sure they were mounted and balanced correctly because they were having trouble getting the bead to seat on low profile tires. Very very helpful. Only downside is now I pay 7% sales tax!
BTW - 682XLR8,
Did you get your intake bolt angle problems resolved due to excessive machining?
BTW - 682XLR8,
Did you get your intake bolt angle problems resolved due to excessive machining?
Last edited by sperkins; Jun 2, 2006 at 10:07 AM.
Team Owner
Joined: Jul 1999
Posts: 65,492
Likes: 230
From: Orange Park Florida
Been a LONG TIME, but just yesterday or day b-4, I ordered some ceramic spark plug boots, and some plugs....the guy was super helpful, and even pulled up the Jacobs stuff not listed on their site....go figger....
yeh, man allways been a good source for generic speed parts...
GENE
yeh, man allways been a good source for generic speed parts...
GENE
Team Owner
Joined: Oct 2004
Posts: 23,831
Likes: 10
From: Springfield MO
St. Jude Donor '07
Originally Posted by Duke94
Yep, they are the benchmark for customer service. Order the part today, it's in my garage tomorrow. Doesn't get much better than that. Wish they sold Vette parts.
