VBP Brakes
Thread Starter
Heel & Toe
Joined: Jun 2007
Posts: 16
Likes: 0
From: Elkton MD
VBP Brakes
Hi this is my first post. I have been doing alot of reading. I read VBP was a good places to buy brakes so I thought I would give them a try. Received the brakes put them on every thing was great. returned the cores. Its been 5 weeks and havent seen my core refund so I email Janet(sales assistant) But she wont return my email. Has anyone else had this problem?
Race Director
Joined: Apr 2007
Posts: 14,062
Likes: 602
From: Henderson Nv-Rohnert Park/Sonoma C o. ca/born in NY Rockaway Beach.
Have you tried to call them.... Pattie helped me out. I just returned my core on my steering valve but not sure if the refund has hit yet has only been a few weeks...But if I have a problem ill just call...
pattie@vbandp.com
George
pattie@vbandp.com
George
Former Vendor
Joined: Jan 2006
Posts: 698
Likes: 0
From: Social Circle Georgia
Give them a call is the best thing to do. Typically though, it takes weeks to get a core refund back. This is not just for VBP but others as well. Reason being is that they inspect the core to see if it can be rebuilt. You'll notice the core return policy for all companies is that the cores be good enough for a rebuild. They are a good company, just call and they should be able to help you.
Team Owner
Joined: Oct 2004
Posts: 23,831
Likes: 10
From: Springfield MO
St. Jude Donor '07
Give them a call. With the recent big sale, they're probably a bit swamped. When I bought my front calipers, it was during a busy point for them, and it simply took some extra time to get the old calipers inspected (it didn't help that I was slow in sending the old calipers back).
Melting Slicks
Joined: Jul 2004
Posts: 2,577
Likes: 2
From: Long Island New York
Talk to Pattie, she's great to deal with. I've rebuilt my entire front and rear suspension with there products, you have nothing to worry about with them. They are probably just overwhemed from the sale as Batman said.
Drifting
Joined: Aug 2007
Posts: 1,924
Likes: 6
I'm not sure I would have walked away, but I do agree some companies need to tighten up how they handle emails.
I have 4 rebuilts from VBP, rear torsion and fg spring as well.
good company. good stuff
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Verdad Gallardo
Safety Car
Joined: Jun 2002
Posts: 3,689
Likes: 1
From: St Petersburg FL
St. Jude Donor '07,'13
Vbp
Hello Guys,
Thank you for the good comments and also the bad. It helps to make us better. GMANC369 and NEOFENDER, I receive all of the emails addressed to sales, tech (I pass them on if I can't answer though), orders and pattie@vbandp.com. I checked my folders and have not received anything that looks like it might be from you guys, but I cannot tell without knowing your names.
GMANC369, if you will send me an email directly at pattie@vbandp.com and let me know what you name is, I will make sure it gets taken care of for you. I have a new assistant and a new bookeeper and we have fallen behind a little on cores. We are getting caught up now.
Neo-Fender I am sorry we did not get your order. Not responding is not the typical service from VBP. Sometimes we cannot get to everyone as quickly as you or us would like, but we try our best. I searched all my incoming emails etc and cannot find it. I think you mention a read receipt, what name did it come in under. I know we lost your business and for that I am sorry, but it would help me to show others they need to step things up a bit.
Pattie
VBP
Thank you for the good comments and also the bad. It helps to make us better. GMANC369 and NEOFENDER, I receive all of the emails addressed to sales, tech (I pass them on if I can't answer though), orders and pattie@vbandp.com. I checked my folders and have not received anything that looks like it might be from you guys, but I cannot tell without knowing your names.
GMANC369, if you will send me an email directly at pattie@vbandp.com and let me know what you name is, I will make sure it gets taken care of for you. I have a new assistant and a new bookeeper and we have fallen behind a little on cores. We are getting caught up now.
Neo-Fender I am sorry we did not get your order. Not responding is not the typical service from VBP. Sometimes we cannot get to everyone as quickly as you or us would like, but we try our best. I searched all my incoming emails etc and cannot find it. I think you mention a read receipt, what name did it come in under. I know we lost your business and for that I am sorry, but it would help me to show others they need to step things up a bit.
Pattie
VBP
Team Owner
Joined: Oct 2004
Posts: 23,831
Likes: 10
From: Springfield MO
St. Jude Donor '07
