Wilcox Quality Question
Thread Starter
Melting Slicks
Joined: Mar 2008
Posts: 2,336
Likes: 1
From: North Bellmore Ny
St. Jude Donor '09
Wilcox Quality Question
I MAde my first wilcox purchase after seeing they are on this site. I bought a wiper switch & a wiper ****. They switch feels worse than the one on the car now and the button falls right off. Is this the norm from them or did I get a bad wiper switch
Also everything came in corvette america packaging.
Also everything came in corvette america packaging.
Thread Starter
Melting Slicks
Joined: Mar 2008
Posts: 2,336
Likes: 1
From: North Bellmore Ny
St. Jude Donor '09
The customer service seems great so far. They explained the wiper switch I will keep it. and They are looking into the **** and will let me know if they will replace or I will send back. Cant really ask for much more than that when a problem happens
Melting Slicks
Joined: Jan 2003
Posts: 2,713
Likes: 31
From: Shreveport LA
LA Events Coordinator
Bought carpet from them...well pleased! They even called me to make sure I wanted 80/20 loop carpet (as I indicated on the order), when my year's Vette stated cut pile carpeting was stock. I'm glad they called and brought that to my attention....I changed the order to cut pile. Wilcox said they would do an 80/20 loop, like I had ordered...but the car was meant for cut pile.
Drifting
Joined: Apr 2003
Posts: 1,698
Likes: 9
From: Johnson City TN
Bought carpet from them...well pleased! They even called me to make sure I wanted 80/20 loop carpet (as I indicated on the order), when my year's Vette stated cut pile carpeting was stock. I'm glad they called and brought that to my attention....I changed the order to cut pile. Wilcox said they would do an 80/20 loop, like I had ordered...but the car was meant for cut pile.
Outstanding customer service!
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Drifting
Joined: May 2002
Posts: 1,546
Likes: 5
From: Sacramento California
Wilcox is a great company to work with, I requested a quote prior to doing a complete interior, on the quote there was a wrong price (way cheaper) and when I placed the order I wanted to know why it was more expensive? They looked up my qoute and honored that price! No haggleing or moaning, just sold it for what they said it would be. I ended up with a good deal for quality parts.
Gotta love a company that stands behind what they say and sell.
Gotta love a company that stands behind what they say and sell.
Former Vendor
Joined: Aug 2006
Posts: 76,656
Likes: 1,851
From: Jeffersonville Indiana 812-288-7103
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15
400hp427vette
Don’t send the **** back to us; the shipping is too much to justify returning it.
We’ll pull a **** from stock and test it on the switch to see what the problem is. If what we have here fits, we will send you another ****; if it’s a quality problem we will issue you a refund (without sending it back). There is only one vendor on the **** so if there is a quality problem we will pull this item from sales until this issue is corrected. Tom will notify you tomorrow.
Willcox Inc.
Edit: Hold on installing either item. There may be a problem with the switch lever not having any teeth! If this is the case, this would explain the **** problem. Tommy will contact you tomorrow, I have left him a note on his computer screen so when he arrives he can try to figure out what the problem is. I'm sorry for the problem, we will figure this out ASAP!
Willcox
Don’t send the **** back to us; the shipping is too much to justify returning it.
We’ll pull a **** from stock and test it on the switch to see what the problem is. If what we have here fits, we will send you another ****; if it’s a quality problem we will issue you a refund (without sending it back). There is only one vendor on the **** so if there is a quality problem we will pull this item from sales until this issue is corrected. Tom will notify you tomorrow.
Willcox Inc.
Edit: Hold on installing either item. There may be a problem with the switch lever not having any teeth! If this is the case, this would explain the **** problem. Tommy will contact you tomorrow, I have left him a note on his computer screen so when he arrives he can try to figure out what the problem is. I'm sorry for the problem, we will figure this out ASAP!
Willcox
Last edited by Willcox Corvette; Apr 9, 2008 at 09:37 PM. Reason: See Edit Note:
Team Owner
Joined: Aug 2006
Posts: 24,125
Likes: 15
From: Columbia Missouri
400hp427vette
Don’t send the **** back to us; the shipping is too much to justify returning it.
We’ll pull a **** from stock and test it on the switch to see what the problem is. If what we have here fits, we will send you another ****; if it’s a quality problem we will issue you a refund (without sending it back). There is only one vendor on the **** so if there is a quality problem we will pull this item from sales until this issue is corrected. Tom will notify you tomorrow.
Willcox Inc.
Edit: Hold on installing either item. There may be a problem with the switch lever not having any teeth! If this is the case, this would explain the **** problem. Tommy will contact you tomorrow, I have left him a note on his computer screen so when he arrives he can try to figure out what the problem is. I'm sorry for the problem, we will figure this out ASAP!
Willcox
Don’t send the **** back to us; the shipping is too much to justify returning it.
We’ll pull a **** from stock and test it on the switch to see what the problem is. If what we have here fits, we will send you another ****; if it’s a quality problem we will issue you a refund (without sending it back). There is only one vendor on the **** so if there is a quality problem we will pull this item from sales until this issue is corrected. Tom will notify you tomorrow.
Willcox Inc.
Edit: Hold on installing either item. There may be a problem with the switch lever not having any teeth! If this is the case, this would explain the **** problem. Tommy will contact you tomorrow, I have left him a note on his computer screen so when he arrives he can try to figure out what the problem is. I'm sorry for the problem, we will figure this out ASAP!
Willcox
You guys are awesome. GREAT customer service.
Race Director
Joined: Apr 2003
Posts: 19,347
Likes: 654
From: Tampa, Florida
Thread Starter
Melting Slicks
Joined: Mar 2008
Posts: 2,336
Likes: 1
From: North Bellmore Ny
St. Jude Donor '09
400hp427vette
Don’t send the **** back to us; the shipping is too much to justify returning it.
We’ll pull a **** from stock and test it on the switch to see what the problem is. If what we have here fits, we will send you another ****; if it’s a quality problem we will issue you a refund (without sending it back). There is only one vendor on the **** so if there is a quality problem we will pull this item from sales until this issue is corrected. Tom will notify you tomorrow.
Willcox Inc.
Edit: Hold on installing either item. There may be a problem with the switch lever not having any teeth! If this is the case, this would explain the **** problem. Tommy will contact you tomorrow, I have left him a note on his computer screen so when he arrives he can try to figure out what the problem is. I'm sorry for the problem, we will figure this out ASAP!
Willcox
Don’t send the **** back to us; the shipping is too much to justify returning it.
We’ll pull a **** from stock and test it on the switch to see what the problem is. If what we have here fits, we will send you another ****; if it’s a quality problem we will issue you a refund (without sending it back). There is only one vendor on the **** so if there is a quality problem we will pull this item from sales until this issue is corrected. Tom will notify you tomorrow.
Willcox Inc.
Edit: Hold on installing either item. There may be a problem with the switch lever not having any teeth! If this is the case, this would explain the **** problem. Tommy will contact you tomorrow, I have left him a note on his computer screen so when he arrives he can try to figure out what the problem is. I'm sorry for the problem, we will figure this out ASAP!
Willcox
Intermediate
Joined: Nov 2007
Posts: 26
Likes: 0
In the next few months I am planning to replace the entire interior of my C3. Based on the response that I have seen on this forum, EVERYTHING will be purchased from Wilcox. I am happy to give a great vendor such as this my business. Hard to find any better customer service..
Le Mans Master
Joined: May 2006
Posts: 5,814
Likes: 414
From: Pittsburgh suburbs Pa.
Great service at Wilcox
I bought a vacuum storage replacement tank from Wilcox and then the former owner of my car was able to locate my original tank. Most places probably wouldn't want to take it back since it was quite a while but the guys at Wilcox could not have been better and they are always super fast getting my parts to me. Thanks Wilcox, you have a steady customer.
Burning Brakes
Joined: Oct 2007
Posts: 1,086
Likes: 22
From: Crystal Lake IL
St. Jude Donor '12-'13
yeah i got the entire int pkg from willcox too. from what i was told by an installer, quality of parts is good. he's seen worse. questions he had was stiching- how will it hold up in the long run? also said installation was very easy compared to other kits. prices- maybe 1/2 the savings compared to others. it seems al knoch is well known around here too, so if the name of your supplier is important then check him out too.