I too own my own business, and let me tell you; good customer service is something that's universal. If you want to do good, fair, honest business and keep your customers happy, as a couple of you have already mentioned somtimes you've just gotta eat it.

 

id go either way, but IF they insisted... they should pay.


so who is it?

 

Greetings!

I appreciate your comments and opinions thus far.
I checked my credit card account to see if I received credit
for my returned part yesterday and no credit was issued.

I then contacted the supplier and asked if they received the
part I returned. They said it did come in but my credit would not be
issued until sometime next week. So I will give them until Tuesday of
next week.

I will give them the benefit of the doubt and hope that when
I check my account next week Wednesday, the credit and the shipping
will be reflected as well. If not, I will then e-mail the manager and
ask.

As to the identity of the supplier,
It really depends on whether or not I get the shipping credit
and if not, there response to me after I e-mail them.

I too own a business, but I also work independently from my company
as well. I worked in retail for 20 years and understand people,
including customer service.

I'm going to give the manager a reasonable amount of time to
"Get it right" from the complaint I gave the second salesperson
without them having to react to a verbal assault from me.

Again, giving them the benefit of the doubt.
I'll keep you posted. Please continue to post your comments.
I think this is beneficial for all. I will communicate this thread
to the manager of the supplier when it's all said and done.

This way, the manager can see how their customers were treated,
how their employees handle taking in complaints and hopefully passing
the information on to them.

Independently, we voice our opinions to suppliers through our praises
or dissatisfaction through their salespeople. We are either taken
seriously or are never heard or "round filed".

So I want to make the good suppliers better by offering them
our "free advice" and hopefully they can take it and apply it to
themselves and offer additional training including how their
salespeople handle customer dissatisfaction.

Rudy

 

Not only did you receive the wrong part, but the order clerk you talked to insisted on sending you the wrong part. Surely, knowing the date and time you made that order and from the record of the original order, this company can identify the person who made this error and confirm your story. This is not your problem...unless this company chooses to hide their error and cheat you out of some shipping costs. If that turns out to be the case, we ALL want to know who that supplier is!

 

Quote: 7T1vette
"Surely, knowing the date and time you made that order and
from the record of the original order, this company can identify the
person who made this error and confirm your story".

Indeed. I knew who the salesperson was that took my order and
their name is on my original packing list from the supplier. It will
certainly be addressed in my response to them if the credit for shipping
is not applied.

Rudy

 

However,

Should and does are frequently very different.


I bought a part from an auto parts store that is somewhat well known as an internet Auto parts store. Solid like a Rock.

The part was one of three possible. It turns out the pictures they had were WRONG. So I ordered the wrong part.

Their mistake, but I got stuck with shipping.

I called, explained the wrong information on their site, but it didn't matter. The manager said tough.

So that Auto parts store like a Rock has never gotten any business from me again. There is no reason to send my money to Madison WI when there are more than enough who do cover their mistakes and set things right.



Sometimes stores, managers, and owners need a reminder if it weren't for customers, they wouldn't have a business.

And if you wrong a customer, he will tell everyone about it.

ROCK AUTO never got that message, I hope the OP in here manages to send that message to his problem store.

 

Yeah. There are a couple of U.S. companies finding that out right now...GM & Chrysler. The recent economic problem is not what has caused their demise; lack of purpose, lack of customer concern and lack of supplying anything the customer needed or wanted was the cause for their downfall. And the "New" GM being led by a former CEO for a communications company and by a finanical "wizard" doesn't give me any confidence that the "New" GM will be any better than the "Old" GM. What ever happened a car company being led by someone who knows anything about transportation, vehicles, and manufacturing???

 

Simple, YES!!

 

Hey man I liked your movie.
Anyway the fact that you dont list the dealers name is not saving anybody or anything we have all had bad parts handling at one time or an other, Tell people up front and dont let them buy from these guys the dealer might see his problem right on the forum (as dealers have before)and Email you to fix the problem the days of covering for the DEALERS is over.

 

What was the part? Did the rep say the catalog was wrong? If I were the rep it would come out of my pocket, think of it as dumb *** tax.

 

It was the fuel inlet to the carburetor.

 

I both buy and sell parts so I can babble from both sides of the fence,

In most all cases sellers always state shipping is never refunded,
In many cases this is fair, as much as I hate it as a buyer we can't get around shipping fees,

But I see it like this in your case, this is 100% the fault of some know it all dolt who didn't have a clue, he/she sent you the wrong item, not your fault.
I believe that you should be reimbursed 100% shipping fees, all of them,

I also see nothing wrong with posting the venders name, a good vender will make good on it and crappy vender won't,

I am lucky I drive over to Ecklers and just get what I need, several times the person at the parts desk wasnt in the know.

Just my 2.5 pennies worth
Cheers,
P.

 

Where's the poll?

 

It would be very foolish to underestimate Mr. Ed Whitacre Jr. He took the weakest of the seven baby bells (Southwestern Bell, servicing 5 states) after divestiture and made it one of the largest phone companies in the world (the current AT&T) in a scant 25 years. He knows how to deal with unions and knows a thing or two about profit and thing or two about government regulations. Most of all, he knows how to hire and fire.