Hi guys, this thread is not related to our vette, but i know with the vast
knowledge you guys have, maybe you can help, took the vehicle in for a problem, dealer had it all day, his expert diagnosed the problem, ordered parts and rescheduled appt. when they put in the new parts,
low and behold, not the problem!! I guess i am asking what my rights are reguarding this, 35 years driving and i have never had a major auto problem[always buy AMERICAN] Do i have to pay for someones error?
Chime in guys---I need ammo for the A.M.

 

If the issue is not fixed then you do not pay for what they did. In California we have a very effective State agency who deals with corrupt dealers. Check and see if you have one to back you up. I once had the need to use them here and they stuck it to the dealer.

 

Are they expecting you to pay?

 

Are you talking about a warranty problem?? If so, then who cares how many new parts they put in til it is fixed??

 

not a warranty problem, they had to replace a major section of the vehicles
wiring due to what they say had a internal short, right now the bill is $690 and they have not fixed the problem.

 

Well I certainly would ask what and how is the problem going to be fixed ? You might mention that you are not the US government and don't have $600.00 for a toliet or parts that don't fix what you needed fixed. So since we at $690.00 and the problem isn't what you said it was, well ?

 

Don't pay a cent if it was brought in for a problem and it's still there regardless of what they did , it's not fixed! Ron

 

I own a motorcycle dealer and I tell you if my service department screws up on a service how can we charge the customer? We have to continue the repair and eat our stupid mistake. Someone will pay that's for sure but not the customer who bought in the bike.

 

When they do finally fix it, they will probably suggest that the wiring they changed initially was part of the problem. The final fix they do will be called the second half of the repair.

 

It boils down to how you set up the order for the work. If you signed an order sheet that you agree to pay for the parts and labor listed, then you are probably out of luck. If you signed an order for them to "fix the electrical problem as you described", don't pay them anything. In either case, you can call the Office of the Attorney General for your state and discuss this issue and determine if you have any recourse [or not].

 

Well, the dealer just called and said the PDB[power distribution box] is bad, it was good
when they tested it 2 weeks ago, must of went bad recently WTF!!! to fix the problem another $755 please. He is going to talk to his higher ups to see what they can do to help.

 

I think you're getting jacked around by an outfit that is short on business right now. Have them show you what is wrong with the distribution block. There is not much to go wrong there. If they had done a valid diagnostic exam to begin with, you wouldn't be having this problem. I would still call the State AG's office on this one. They are always on the lookout for gypo repair outfits.

 

When I had my old car, I did all my own work and generally wouldn't let anyone get near the car with a tool. But once, I was on vacation, so I didn't have so much as a screwdriver with me. My then-girlfriend-now-wife decides one day that she wants to drive, so I let her. She wasn't paying attention, and ran over a median at about 50 mph breaking one of the U-joints on the passenger side half shaft. I took it to a local mechanic and asked if he would change the U-joints on that shaft, and even showed him the two I was talking about, including the obviously broken one. He agrees, and I leave the car.

The next day, I pick it up, and as soon as I drive it, I realize it isn't fixed. The dopey mechanic he assigned to the job changed the U-joints on the drive shaft, leaving the broken one on the half-shaft. I said I shouldn't have to pay for that, and obviously, a dispute was born. In the end, they changed all 6 U-joints, and I only paid for the parts, they ate the labor. Both of us walked away pretty unhappy, but that is the way it is sometimes when mistakes get made. The bottom line is, I don't think you should have to pay, but in the end, you will probably have to negotiate some kind of agreement you can both live with.

Good luck.

 

It probably went bad from when they were in there messing around changing the harness,

 

Call them now and say do not touch my car again, I"m coming to get it. Get a flatbed and go pick up your car. Then do some research and find a mechanic who knows what he/she is doing.

 

Hi guys, well we reached a agreement that we were both happy with, Originally the fix was $690. they waived the labor to install the harness from the PDB to the rear of the vehicle. charged me $400 for that. The PDB was going to be $755 installed. they waived all labor to install, charged me dealer cost for that and gave me an additional 25% off as i am a retired Chrysler worker. So the bottom line is i paid $701 to have it fixed. Tell me someone[technician] is going to eat that one. I kept my cool and it worked out.
Thanks for your replies, i liked reading them. Till next time.